This document specifies requirements for a quality management system when an organization:
needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;
aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of this document are generic.
This document is applicable to any organization, regardless of its type or size, or the products and services it provides.
NOTE 1        In this document, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.
NOTE 2        Statutory and regulatory requirements can be expressed as legal requirements.

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This document specifies requirements for a quality management system when an organization: needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this document are generic. This document is applicable to any organization, regardless of its type or size, or the products and services it provides. NOTE 1 In this document, the terms “product” or “service” only apply to products and services intended for, or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

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This document specifies requirements for a quality management system when an organization:
needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;
aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of this document are generic.
This document is applicable to any organization, regardless of its type or size, or the products and services it provides.
NOTE 1        In this document, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.
NOTE 2        Statutory and regulatory requirements can be expressed as legal requirements.

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This document defines a procedure to validate measuring systems and a measurement process in order to state whether a given measurement process can satisfy the requirements for a specific measurement task with a recommendation of acceptance criteria. The acceptance criteria are defined as a capability figure (CMS, CMP) or a capability ratio (QMS, QMP). NOTE This document follows the approach taken in ISO/IEC Guide 98-3 (GUM), and establishes a basic, simplified procedure for stating and combining uncertainty components used to estimate a capability index for an actual measurement process. This document is primarily developed to be used for simple one-dimensional measurement processes, where it is known that the method uncertainty and the specification uncertainty are small compared to the implementation uncertainty. It can also be used in similar cases, where measurements are used to estimate process capability or process performance.

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This document specifies the requirements and provides guidance for the definition, implementation and maintenance of a quality management system for organizations that provide AI systems.
This document is intended to support the organization in meeting applicable regulatory requirements. It is primarily intended for organizations placing on the market or putting into service high-risk AI systems and is not specific to any particular sector.

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This document describes the concept and general principles of EDA for categorical and numerical data. It also provides some guidelines for conducting EDA and its place within Six Sigma projects. This document focuses on the graphical tools of EDA. It is applicable to organizations using manufacturing processes as well as service and transactional processes.

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This document gives guidance on the implementation of a statistical process control (SPC) system and an overview of tools and techniques to assist an organisation in planning, implementing and evaluating an effective statistical process control (SPC) system. This document specifies SPC system guidelines for use when a supplier's capability to reduce variation in processes associated with design or production needs to be proven or improved, or when a supplier is beginning SPC implementation to achieve such capability. This document considers the complete industrial supply chain. It describes some essential statistical methods that can be used to continuously improve capability or performance and stability of production processes. The bottom line is that production processes are controlled economically, promptly and effectively. As a result, a predefined level of quality can be realised. The improvement of stability and performance or capability of the production processes effectively reduces waste and machine downtime or increases productivity. If defective production parts are found in a random sample, they can be sorted out and, if necessary, further measures can be initiated.

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This document aims to define a methodology and framework to build a sematic data model for audit data services (ADS), adapt it (by extensions), and convert it to exchange formats. The methodology describes a standardized semantic structure for audit data, focusing on specifying object classes and their attributes and associations, how to decouple audit data from specific systems (ERP applications) and how to extract and exchange data uniformly for audits, and describes the methods used for this such as graph walk (from relational to hierarchical model), syntax binding (to technical formats), semantic binding (link to other standards). The semantic data model applies to areas such as general ledger journal entries, accounts receivable, sales, accounts payable, purchasing, inventory (movement and data), and property, plant, and equipment, customs and indirect tax and payroll. These areas are limited to the functional requirements set forth in ISO 21378, ISO 5401, and ISO 5405 and can be extended with future extensions to ISO 21378. This document describes the methodology and framework, not the full implementation or concrete technical exchange standards.

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This document is concerned with linear, that is, straight-line, calibration functions that describe the relationship between two variables and , namely, functions of the form . Although many of the principles apply to more general types of calibration function, the approaches described exploit the simple form of the straight-line calibration function wherever possible. Values of the parameters and are estimated based on measured data points , Various cases are considered relating to the nature of the uncertainties associated with these data. No assumption is made that the errors relating to the are homoscedastic (having equal variance), and similarly for the when the errors are not negligible. Estimates of the parameters and are determined using least‑squares’ methods. The emphasis of this document is on using the method most appropriate for the type of measured data, that is, respecting the associated uncertainties. The most general type of covariance matrix associated with the measured data is treated, but important special cases that lead to simpler calculations are described in detail. For all cases considered, methods for validating the use of the straight-line calibration functions and for evaluating the uncertainties and covariance associated with the parameter estimates are given. The document also describes the use of the estimates of the calibration-function parameters and their associated uncertainties and covariance to predict a value of and its associated standard uncertainty given a measured value of and its associated standard uncertainty. NOTE 1 The document does not give a general treatment of outliers in measured data, although the validation tests given can be used to indicate discrepant data. ISO 16269-4 can be consulted for guidance. NOTE 2 The document describes a method to evaluate the uncertainties associated with the measured data when those uncertainties are known only up to a scale factor (see Annex D).

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This document gives guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These individuals include those managing the audit programme, auditors and audit teams.
It is applicable to all organizations that need to plan and conduct audits of management systems or manage an audit programme.
The application of this document to other types of audits is possible, provided that special consideration is given to the specific competence needed and the objectives to be achieved.

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This document applies the various details and case studies from ISO 16355-1 through ISO/TR 16355-8 to a unified case study based on public information available from a food and beverage case study.[1] By reframing the different case studies into a single story, the relationships and information flows of QFD are more easily followed. This document briefly explains how the methods and tools of QFD and associated methods might work in this food and beverage study. Detailed steps are found in the ISO 16355 series as referenced in this document and readers are able to use these when implementing QFD. Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

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This document establishes the fundamental concepts and principles of quality management which are universally applicable to the following:
organizations seeking sustained success through the implementation of a quality management system (QMS);
customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements;
organizations seeking confidence in their supply chain that product and service requirements will be met;
organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;
organizations performing conformity assessments against the requirements of ISO 9001;
providers of training, assessment or advice in quality management;
developers of related standards.
This document defines terms that apply to all quality management documents and QMS standards developed by ISO/TC 176.
This document is applicable to all organizations, regardless of size, complexity or business model.

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This document establishes the fundamental concepts and principles of quality management which are universally applicable to the following: organizations seeking sustained success through the implementation of a quality management system (QMS); customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements; organizations seeking confidence in their supply chain that product and service requirements will be met; organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management; organizations performing conformity assessments against the requirements of ISO 9001; providers of training, assessment or advice in quality management; developers of related standards. This document defines terms that apply to all quality management documents and QMS standards developed by ISO/TC 176. This document is applicable to all organizations, regardless of size, complexity or business model.

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This document gives guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These individuals include those managing the audit programme, auditors and audit teams.
It is applicable to all organizations that need to plan and conduct audits of management systems or manage an audit programme.
The application of this document to other types of audits is possible, provided that special consideration is given to the specific competence needed and the objectives to be achieved.

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This document gives guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These individuals include those managing the audit programme, auditors and audit teams. It is applicable to all organizations that need to plan and conduct audits of management systems or manage an audit programme. The application of this document to other types of audits is possible, provided that special consideration is given to the specific competence needed and the objectives to be achieved.

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This document establishes the fundamental concepts and principles of quality management which are universally applicable to the following:
organizations seeking sustained success through the implementation of a quality management system (QMS);
customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements;
organizations seeking confidence in their supply chain that product and service requirements will be met;
organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;
organizations performing conformity assessments against the requirements of ISO 9001;
providers of training, assessment or advice in quality management;
developers of related standards.
This document defines terms that apply to all quality management documents and QMS standards developed by ISO/TC 176.
This document is applicable to all organizations, regardless of size, complexity or business model.

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This document contains requirements for the competence and impartiality of bodies performing inspection, and for the consistent operation of their inspection activities.

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This document specifies principles and requirements for a body operating certification of persons and includes the development and maintenance of a scheme for certification of persons.
NOTE 1        For the purposes of this document, the term "certification body" is used in place of the full term " body operating certification of persons", and the term "certification scheme" is used in place of the full term “scheme for certification of persons”.
NOTE 2        Annex A contains principles for certification of persons.

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This document specifies principles and requirements for a body operating certification of persons and includes the development and maintenance of a scheme for certification of persons.
NOTE 1        For the purposes of this document, the term "certification body" is used in place of the full term " body operating certification of persons", and the term "certification scheme" is used in place of the full term “scheme for certification of persons”.
NOTE 2        Annex A contains principles for certification of persons.

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This document contains requirements for the competence and impartiality of bodies performing inspection, and for the consistent operation of their inspection activities.

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(1) This document specifies the scheme for the conformity assessment and assessment criteria for concrete.
(2) The document provides technical rules for assessment of the performance of the concrete and actions to be followed in the event of non-conformity of the product or negative assessment.
(3) This document gives provisions and guidance for certification of factory production control and of the concrete.

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This document specifies principles and requirements for a body operating certification of persons and includes the development and maintenance of a scheme for certification of persons. NOTE 1 For the purposes of this document, the term "certification body" is used in place of the full term " body operating certification of persons", and the term "certification scheme" is used in place of the full term “scheme for certification of persons”. NOTE 2 Annex A contains principles for certification of persons.

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This document contains requirements for the competence and impartiality of bodies performing inspection, and for the consistent operation of their inspection activities.

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This document specifies additional requirements to ISO/IEC 17021-1. The requirements contained in this document, when implemented, support the demonstration of competence, consistency and reliability by the bodies performing auditing and certification of an artificial intelligence management system (AIMS) according to ISO/IEC 42001 for organizations that provide, develop or use AI systems.
Certification of AIMS is a third-party conformity assessment activity (as described in ISO/IEC 17000:2020, 4.5), and bodies performing this activity are third-party conformity assessment bodies.
This document also provides the necessary information and confidence to customers about the way certification has been granted.
NOTE This document can be used as a criteria document for accreditation or peer assessment.

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This document specifies requirements and gives guidance on the verification of declared sustainability information, including information presented in quantitative and qualitative formats.
NOTE 1        Declared sustainability information can include reporting on environmental, social, governance and other sustainability matters.
NOTE 2        A verification programme can include a combination of validation and verification activities, and result in mixed engagements.

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This document specifies principles and requirements for the competence, consistent operation and impartiality of bodies performing validation/verification of declared sustainability information.
This document is an application of ISO/IEC 17029, which contains general principles and requirements for the competence, consistent operation and impartiality of bodies performing validation/verification as conformity assessment activities.
This document includes specific requirements related to bodies performing validation/verification of declared sustainability information in addition to the requirements of ISO/IEC 17029.
Any programme requirements related to bodies are additional to the requirements of this document.

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This document specifies principles and gives guidance for developing normative documents that contain:
specified requirements for the object of conformity assessment;
specific methods and procedures for an individual conformity assessment activity (e.g. test methods);
rules and methodology for conformity assessment (as part of conformity assessment schemes, including provisions for organizations that perform conformity assessment activities).
This document is intended for the following users:
standards developers;
regulatory authorities;
conformity assessment scheme owners;
industry associations and consortia;
conformity assessment bodies;
accreditation bodies;
purchasers;
consumers and non-governmental groups;
other interested parties, e.g. insurance organizations.

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This document specifies general principles and requirements for the validation/verification of declared sustainability information, including reporting on environmental, social, governance and other sustainability matters.
This document is applicable to quantitative and qualitative information.
NOTE            These principles and requirements complement the set of rules and procedures that are provided in validation/verification programmes.
This document is also applicable as the basis for validation/verification activities that support other conformity assessment schemes.
This document is applicable to validation/verification bodies operating in accordance with ISO/IEC 17029.

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This document specifies the requirements for a measurement management system when an organization:
needs to demonstrate its ability to consistently ensure confidence in validity and reliability of measurement results and thereby to provide a consistent level of measurement quality for an organization’s products and services;
aims to rely on reliable and valid measurement results useful to enhance customer satisfaction and effectively apply its measurement management system processes;
implements processes for a measurement management system that enhance conformity with customer, statutory and regulatory requirements.
All the requirements of this document are generic. This document is applicable to any organization, regardless of its type or size, or the products and services it provides. This includes organizations manufacturing products and providing engineering services (except for calibration and test services included within the scope of ISO/IEC 17025).
This document is not intended to substitute requirements for, or to add requirements to, the general requirements for the competence of testing and calibration laboratories specified in ISO/IEC 17025.
NOTE            For organizations that operate internal testing and calibration laboratories, the competence of those functions can be evaluated in accordance with ISO/IEC 17025.

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This document specifies principles and gives guidance for developing normative documents that contain:
specified requirements for the object of conformity assessment;
specific methods and procedures for an individual conformity assessment activity (e.g. test methods);
rules and methodology for conformity assessment (as part of conformity assessment schemes, including provisions for organizations that perform conformity assessment activities).
This document is intended for the following users:
standards developers;
regulatory authorities;
conformity assessment scheme owners;
industry associations and consortia;
conformity assessment bodies;
accreditation bodies;
purchasers;
consumers and non-governmental groups;
other interested parties, e.g. insurance organizations.

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This document specifies requirements and gives guidance on the verification of declared sustainability information, including information presented in quantitative and qualitative formats.
NOTE 1        Declared sustainability information can include reporting on environmental, social, governance and other sustainability matters.
NOTE 2        A verification programme can include a combination of validation and verification activities, and result in mixed engagements.

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This document specifies principles and requirements for the competence, consistent operation and impartiality of bodies performing validation/verification of declared sustainability information.
This document is an application of ISO/IEC 17029, which contains general principles and requirements for the competence, consistent operation and impartiality of bodies performing validation/verification as conformity assessment activities.
This document includes specific requirements related to bodies performing validation/verification of declared sustainability information in addition to the requirements of ISO/IEC 17029.
Any programme requirements related to bodies are additional to the requirements of this document.

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This document specifies the requirements for a measurement management system when an organization:
needs to demonstrate its ability to consistently ensure confidence in validity and reliability of measurement results and thereby to provide a consistent level of measurement quality for an organization’s products and services;
aims to rely on reliable and valid measurement results useful to enhance customer satisfaction and effectively apply its measurement management system processes;
implements processes for a measurement management system that enhance conformity with customer, statutory and regulatory requirements.
All the requirements of this document are generic. This document is applicable to any organization, regardless of its type or size, or the products and services it provides. This includes organizations manufacturing products and providing engineering services (except for calibration and test services included within the scope of ISO/IEC 17025).
This document is not intended to substitute requirements for, or to add requirements to, the general requirements for the competence of testing and calibration laboratories specified in ISO/IEC 17025.
NOTE            For organizations that operate internal testing and calibration laboratories, the competence of those functions can be evaluated in accordance with ISO/IEC 17025.

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This document specifies principles and gives guidance for developing normative documents that contain: specified requirements for the object of conformity assessment; specific methods and procedures for an individual conformity assessment activity (e.g. test methods); rules and methodology for conformity assessment (as part of conformity assessment schemes, including provisions for organizations that perform conformity assessment activities). This document is intended for the following users: standards developers; regulatory authorities; conformity assessment scheme owners; industry associations and consortia; conformity assessment bodies; accreditation bodies; purchasers; consumers and non-governmental groups; other interested parties, e.g. insurance organizations.

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    20 pages
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This document specifies general principles and requirements for the validation/verification of declared sustainability information, including reporting on environmental, social, governance and other sustainability matters.
This document is applicable to quantitative and qualitative information.
NOTE            These principles and requirements complement the set of rules and procedures that are provided in validation/verification programmes.
This document is also applicable as the basis for validation/verification activities that support other conformity assessment schemes.
This document is applicable to validation/verification bodies operating in accordance with ISO/IEC 17029.

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This document describes a procedure for the determination of statistics for estimating the capability or performance of processes, particularly when the of process does not remain in statistical control. The process results of these quality characteristics are categorized into eight possible distribution types. The statistical methods described in this document only apply to continuous quality characteristics. They are applicable to processes in any industrial or economical sector. NOTE This method is usually applied in case of a great number of serial process results, but it can also be used for small series (a small number of process results).

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This document specifies principles and requirements for the competence, consistent operation and impartiality of bodies performing validation/verification of declared sustainability information. This document is an application of ISO/IEC 17029, which contains general principles and requirements for the competence, consistent operation and impartiality of bodies performing validation/verification as conformity assessment activities. This document includes specific requirements related to bodies performing validation/verification of declared sustainability information in addition to the requirements of ISO/IEC 17029. Any programme requirements related to bodies are additional to the requirements of this document.

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This document specifies requirements and gives guidance on the verification of declared sustainability information, including information presented in quantitative and qualitative formats. NOTE 1 Declared sustainability information can include reporting on environmental, social, governance and other sustainability matters. NOTE 2 A verification programme can include a combination of validation and verification activities, and result in mixed engagements.

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    33 pages
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    34 pages
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This document specifies general principles and requirements for the validation/verification of declared sustainability information, including reporting on environmental, social, governance and other sustainability matters. This document is applicable to quantitative and qualitative information. NOTE These principles and requirements complement the set of rules and procedures that are provided in validation/verification programmes. This document is also applicable as the basis for validation/verification activities that support other conformity assessment schemes. This document is applicable to validation/verification bodies operating in accordance with ISO/IEC 17029.

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This document specifies an acceptance sampling system of single, double, and multiple sampling plans for inspection by attributes. This document specifies sampling schemes indexed by acceptance quality limit (AQL) for inspection by attributes. Its purpose is to incentivize the producer through the economic and psychological pressure of lot non-acceptance to maintain a process average at least as good as the specified acceptance quality limit, while at the same time providing an upper limit for the risk to the consumer of accepting the occasional poor lot. Sampling schemes designated in this document are applicable, but not limited, to inspection of items, such as complete products, sub-assemblies or individual components, operations, materials in process, supplies in storage, maintenance operations, data or records, and administrative procedures.

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1.1 This document — amplifies the general principles for designing experiments for the numerical estimation of the precision of measurement methods by means of a collaborative interlaboratory experiment, — provides a detailed practical description of the basic method for routine use in estimating the precision of measurement methods, and — provides guidance to all personnel concerned with designing, performing or analysing the results of the tests for estimating precision. NOTE Modifications to this basic method for particular purposes are given in other parts of ISO 5725. 1.2 It is concerned exclusively with measurement methods which yield measurements on a continuous scale and give a single value as the test result, although this single value can be the outcome of a calculation from a set of observations. 1.3 It assumes that in the design and performance of the precision experiment, all the principles as laid down in ISO 5725-1 are observed. The basic method uses the same number of test results in each laboratory, with each laboratory analysing the same levels of test sample; i.e. a balanced uniform-level experiment. The basic method applies to procedures that have been standardized and are in regular use in a number of laboratories. 1.4 The statistical model of ISO 5725-1:2023, Clause 5, is accepted as a suitable basis for the interpretation and analysis of the test results, the distribution of which is approximately normal. 1.5 The basic method, as described in this document, (usually) estimates the precision of a measurement method: a) when it is required to determine the repeatability and reproducibility standard deviations as defined in ISO 5725-1; b) when the materials to be used are homogeneous, or when the effects of heterogeneity can be included in the precision values; c) when the use of a balanced uniform-level layout is acceptable. 1.6 The same approach can be used to make a preliminary estimate of precision for measurement methods which have not reached standardization or are not in routine use.

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This document specifies requirements and provides guidance for bodies providing audit and certification of a privacy information management system (PIMS) according to ISO/IEC 27701, in addition to the requirements contained within ISO/IEC 17021-1.
The requirements contained in this document are demonstrated in terms of competence and reliability by bodies providing PIMS certification. The guidance contained in this document provides additional interpretation of these requirements for bodies providing PIMS certification.
NOTE       This document can be used as a criteria document for accreditation, peer assessment or other audit processes.

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This document specifies the method for declaring the technical classification relating to acoustics for a Product Standard including DoP, or European assessment document (EAD) including European Technical Approval (ETA) for a specific building product or equipment, or a family of building products or equipment. In particular, it gives advice on how to write technical specifications in response to the mandated characteristics on acoustics under the Construction Products Regulation.
NOTE 1   In the remainder of this document, the terms used relate to CEN and product standards. The concepts are, however, equally applicable to the European Organisation for Technical Approvals (EOTA).
The purpose of this document is to assist the Technical Committees in preparing acoustic clauses to ensure that such product standards:
-   are as homogeneous as possible, with each individual product standard having the same basic structure;
-   are in full accordance with the standards for the measurement and declaration of acoustic properties;
-   reflect the latest technical knowledge of methods of determining the acoustical properties from the specific family of building products or equipment under consideration.
NOTE 2   Annex A lists the European and International Standards to be used in the drafting of acoustic provisions standards. Annex B contains guidance on choosing appropriate properties. Annex C describes the relevant measured acoustic properties for common products.

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This document presents methods for determining the critical value of the response variable and the minimum detectable value in Poisson distribution measurements. It is applicable when variations in both the background noise and the signal are describable by the Poisson distribution. The conventional approximation is used to approximate the Poisson distribution by the normal distribution consistent with ISO 11843-3 and ISO 11843-4. The accuracy of the normal approximation as compared to the exact Poisson distribution is discussed in Annex B.

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This document specifies requirements and provides guidance for bodies providing audit and certification of a privacy information management system (PIMS) according to ISO/IEC 27701, in addition to the requirements contained within ISO/IEC 17021-1.
The requirements contained in this document are demonstrated in terms of competence and reliability by bodies providing PIMS certification. The guidance contained in this document provides additional interpretation of these requirements for bodies providing PIMS certification.
NOTE       This document can be used as a criteria document for accreditation, peer assessment or other audit processes.

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This document specifies requirements and provides guidance for bodies providing audit and certification of a privacy information management system (PIMS) according to ISO/IEC 27701, in addition to the requirements contained within ISO/IEC 17021-1. The requirements contained in this document are demonstrated in terms of competence and reliability by bodies providing PIMS certification. The guidance contained in this document provides additional interpretation of these requirements for bodies providing PIMS certification. NOTE This document can be used as a criteria document for accreditation, peer assessment or other audit processes.

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This document describes the use of robust methods for analysing the results of precision experiments without using outlier tests to exclude data from the calculations, and in particular, the detailed use of several such methods. The robust methods described in this document allow the data to be analysed in such a way that it is not required to make decisions about outliers that affect the results of the calculations.

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This document specifies a fundamental principle on grid square statistics and includes the following: — To define or specify a set of methods that can be recommended as the standard method to enable policy decisions based on common recognition from grid statistics produced with different grid square reference system standards in different countries and areas that can have different geographic coding systems with different geometric shapes. — To standardize methods to accommodate the conversion calculation among grid statistics with different grid square reference systems having different geometric shapes by employing prorating method based on the grid areas as well as the method to calculate the approximation errors, for exchanging the converted grid statistics. Spatial expressions other than grid square also exist, but this document does not apply to the spatial expressions other than grid square. NOTE Clause 4 and Clause 5 define grid square statistics and specify some methods to generate grid square statistics. REF Section_sec_6 \r \h Clause 6 recommends conversion methods between grid square statistics generated based on different grid square reference systems.

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This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard. NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

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