SIST-TP CWA 45546-1:2007

SLOVENSKI STANDARD
01-januar-2007
Smernice za standardizerje javnih prevoznih sistemov - Potrebe starejših in
invalidnih oseb - 1. del: Osnovne smernice
Guidelines to standardisers of Collective Transport Systems - Needs of older people and
persons with disabilities -- Part 1: Basic Guidelines
Ta slovenski standard je istoveten z: CWA 45546-1:2004
ICS:
01.120
03.220.01
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

CEN/CENELEC
CWA 45546-1
WORKSHOP
September 2004
AGREEMENT
ICS 01.120; 03.220.01
English version
Guidelines to standardisers of Collective Transport Systems -
Needs of older people and persons with disabilities - Part 1:
Basic Guidelines
This CEN/CENELEC Workshop Agreement has been drafted and approved by a Workshop of representatives of interested parties, the
constitution of which is indicated in the foreword of this Workshop Agreement.

The formal process followed by the Workshop in the development of this Workshop Agreement has been endorsed by the National
Members of CEN and CENELEC but neither the National Members of CEN or CENELEC nor the CEN Management Centre or the
CENELEC Central Secretariat can be held accountable for the technical content of this CEN/CENELEC Workshop Agreement or possible
conflicts with standards or legislation.

This CEN/CENELEC Workshop Agreement can in no way be held as being an official standard developed by CEN or CENELEC and their
Members.
This CEN/CENELEC Workshop Agreement is publicly available as a reference document from the CEN members national standard bodies
or the CENELEC members national electrotechnical committees.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees, respectively, of Austria,
Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and United
Kingdom.
Management Centre: CENELEC Central Secretariat:
rue de Stassart, 36  B-1050 Brussels rue de Stassart, 35  B-1050 Brussels
© 2004 CEN/CENELEC All rights of exploitation in any form and by any means reserved worldwide
for CEN national Members and for CENELEC Members.
Ref. No.:CWA 45546-1:2004 E
Contents           Page
Foreword…………………………………………………………………………………….…3
Introduction ……………………………………………………………………………………4
1 Scope……………………………………………………………………………………6
2 Normative references……………………….……………………………………….7
3 Terms and definitions……………………………………………………………….7
4 Collective Transport Systems…………………………………………….…….…9
4.1 General………………………………………………………………………………….9
4.2 Good practice examples of collective transport systems………………….10
4.3 Elements in a Collective Transport System……………………………………11
4.4 Type of passengers/users…………………………………………………………12
4.5 Information……………………………………………………………………………13
5 Using this CEN/CENELEC Workshop Agreement document….………….15
5.1  Purpose of the tables………….……………………………………….…………17
5.2  Using the tables………………………………………………………….….…….17
5.3  Tables of factors to consider under each sub-system………….….………18
5.3.a ACCESS AREA – Tables 2.A, 2.B, 2.C and 2.D…………………….….…….19
5.3.b TERMINAL/ STOP – Tables 3.A, 3.B, 3.C and 3.D……………………………21
5.3.c BOARDING AREA AND PROCESS – Tables 4.A, 4.B, 4.C and 4.D……….25
5.3.d VEHICLES – Tables 5.A, 5.B, 5.C and 5.D………………………….……….28
5.4  Interpretation of the tables…………….…………………………………………32
6 Development of Technical Standards for Collective Transport…………….33
Annex A (informative) Illustrations for information.………………….……….……….34
Annex B (informative) List of members of the CEN/CENELEC Workshop ACTS…48
Bibliography……………………………………………………………………………….…50
Foreword
The production of this CWA (CEN/CENELEC Workshop Agreement) “Guidelines to
standardisers of Collective Transport Systems – Needs of older people and persons with
disabilities – Part 1: Basic guidelines” was agreed by the CEN/CENELEC Workshop on
Accessibility in Collective Transport Systems as part of its work plan in its meeting on
2003-07-07.
The final review/endorsement round for this CWA Part 1was started on 2004-01-28 and
was closed on 2004-02-27. The comments received were all included in the final text of
the CWA which was submitted to CEN for publication on 2004-04-21.
The present CWA Part 1 has been developed through the collaboration of transport
designers and providers, manufacturers, users and people experienced in dealing with
older and disabled people using collective transport systems.
The present CWA have received the support of representatives of these sectors. A list of
experts who have supported the document's contents may be obtained from the CEN
Management Centre or the CENELEC Central Secretariat.
Introduction
People with functional limitations, whether the result of disability or old age, are confronted
with a broad range of important difficulties and obstacles that impact their independence,
full social mainstreaming and equal opportunities. This loss of opportunities is expressed,
among others, in the impediments such persons face to access collective transport.
One of the most important goals pursued in our society and therefore by its
representatives is universal access to collective transport, including older persons and
people with disabilities.
After over half a century of overt concern for improving collective transport, as illustrated
by the fifty years of history of the European Conference of Ministers of Transport, there
has been significant progress made in some countries. However, there is still a need for
further development and improvement of passenger transport - from design to
implementation – along the lines of standards that ensure accessibility for everyone.
Disabilities may be permanent or temporary and may be the result of any number of
causes. The most common are the limitations deriving from disabilities and old age; but
they may also be occasioned by specific circumstances and situations, such as people
who are overweight or extremely tall or short, children, pregnant women, people travelling
with prams/strollers, carrying bulky packages, etc.
In this regard, attention should be drawn to the fact that while minor limitations should not,
initially, cause difficulties in the use of conventional collective transport systems, the
combination of a number of minor limitations (as is often the case in the ageing process)
may in fact lead to accessibility problems.
While not all older people need special systems to access public passenger transport, the
number of older citizens is rising and will continue to increase in the medium term,
dramatically raising the number of users demanding solutions to make transport
accessible to them and to everyone.
CEN/CENELEC Guide 6 reminded us that ‘it is an important goal for the whole of society
that all people have access to products, services, workplaces and environments. The
issue of accessibility to and usability of products and services has become more critical
with the increasing percentage of older persons in the world’s population. While not all
older persons have disabilities, the prevalence of disability or limitations is highest among
this demographic group’.
It is also important to understand the effects, both statistically and economic, of the
growing number of people in the population who are older. Reference is made to this in the
Scope section of this document.
It is important, then, in drafting technical standards geared to improving the quality of
collective transport, to cater for people whose reduced mobility either temporarily or
permanently prevents them from making use of such systems.
It is important to underline that the public transport chain and passenger transport systems
also include accessible information for passengers with disabilities, and access to related
infrastructure, i.e. stations, bus stops, etc.
This CEN/CENELEC Workshop Agreement document Part 1 has been prepared by
CEN/CENELEC Workshop 16, entitled "Accessibility in Collective Transport Systems"
(ACTS). This is a Sector Guide of CEN/CENELEC Guide 6:2002 which is part of the
develolpment of EU Mandate 283 to the European Standards Bodies for a guidance
document in the field of safety and usability of products by people with special needs (e.g.
elderly and disabled). The Secretariat was held by AENOR.
We are grateful to all those who have contributed to the production of this publication,
especially those who have loaned illustrations to emphasise points made by the text.
Workshop 16 has identified areas, which would benefit from further development and
anticipate further work.
1 Scope
The present text provides guidance to writers of relevant standards relating to collective
transport on how to take account of the needs of all passengers with reduced mobility,
especially older persons and persons with disabilities.
This document pursues the furtherance of globally accessible collective transport, that is to
say, transport that can be used by everyone.
Specifically, this document aims to:
• Provide information and raise awareness on how passenger transport systems
should be designed and the circumstances that should be taken into account so
each of their elements is fully accessible.
• Draw attention to the importance of taking account of the needs of people with
disabilities when developing standards.
• Raise awareness of the social importance of accessible collective transport
(transport services for all).
• To demonstrate that the benefits of accessible transport improve the quality of
service (comfort, safety, convenience, etc.) for all users.
• Make more apparent the potential increase in economic trading benefits through
extending accessible transport to a wider population.
• Emphasise the growing market potential. By the year 2010 about 25% of the EU
population will be over 60 years and over 30 % by the year 2020. Many of the
people who are in the older age groups have money and use this to travel. The
percentage of disabled people in the EU will have risen from 11% today to 18% by
2020. Furthermore as the EU itself gets larger these percentages are likely to rise
also.
• Remind governments and planners that effective and accessible collective transport
systems also save money because less social services funding is required to
provide special transport services.
• Currently many relatively small personal accidents and injuries occur whilst
travelling. There is evidence to show that millions of Euros are spent each year on
the personal and social cost of these. Many of these accidents could be prevented
by more accessible and well designed walkways etc., as we recommend in this
document. Again, governments and planners should take note of this fact.
This document is applicable to all means of collective transport used at any time, in any
place or for any reason.
The document includes:
• Terms and definitions, general considerations and some advice on using the
document.
• A series of tables intended to facilitate a review of the elements involved in
transport systems to take account of the consequences of possible functional
limitations affecting passengers.
The structure of this document follows the outline of CEN/CENELEC Guide 6 "Guidelines
for standards developers to address the needs of older persons and persons with
disabilities", which may be regarded as the overall or general framework.
2 Normative references
CEN/CENELEC Guide 6:2002, Guidelines for standards developers to address the needs
of older persons and persons with disabilities. (ISO/IEC Guide 71:2001)
Other relevant documents are referenced at the very end of this document
3 Terms and definitions
For the purpose of this document, the relevant definitions of CEN/CENELEC Guide 6
apply, as well as the following:
3.1
accessible collective transport service
collective transport service, including infrastructure, as a sequence designed both to allow
the access to the vehicle, and be practical in all aspects of use, by all passengers.
3.2
collective transport service
transport service designed to move passengers and, as appropriate, their personal
belongings.
NOTE For the purpose of this document, taxis are considered collective transport.
3.3
collective transport infrastructure
series of elements, other than the vehicle, associated with passenger transport and
including information, ticket sales, waiting, boarding and alighting.
3.4
communication, C
exchange of intelligible information required to perform an activity.
NOTE In the tables in this document, abbreviations are used so "C" means communication.
3.5
grasp and manipulation, G
manual dexterity to include the ability to grasp, turn, push, pull or pick up.
NOTE In the tables in this document, abbreviations are used so "G" means grasp and
manipulation.
3.6
leading line
a constructed line, which maybe tactile in finish, in colour or different material, or glass
markers, which guide the user in a particular direction to a site or service.
3.7
location, L
ascertaining the exact place that something or someone is located.
NOTE In the tables in this document, abbreviations are used so "L" means location.
3.8
MGLC requirements
Motion, Grasp, Location, Communication requirements
usability
series of requirements relating to motion, grasp and manipulation, location and
communication, which must be met to ensure accessibility.
3.9
mode of transport
type of transport system used for transport by road, rail, water or air.
3.10
motion, M
Moving from one place to another.
NOTE 1 In the tables in this document, abbreviations are used so "M" means motion.
NOTE 2 Motion may be horizontal, i.e., along streets, corridors, hallways, in rooms, etc., or vertical,
such as up and down stairs, ramps, lifts, etc, and/or a combination of these.
3.11
passenger/user
person other than the driver or member of the crew using any mode of collective transport.
NOTE Thi
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