ISO/TC 290 - Online reputation
Standardization of methods, tools, processes, measures and best practices related to online reputation of organizations or individuals providing services or products, derived from user-generated content available on the internet. Excluded: privacy and data protection frameworks or security information standardization already covered by ISO/IEC JTC 1/SC 27; management system standards already covered by ISO/TC 176/SC 3; fraud countermeasures and controls already covered by ISO/TC 247; brand evaluation already covered by ISO/TC 289; customer contact centres already covered by ISO/PC 273; market, opinion and social research already covered ISO/TC 225.
Online reputation
Standardization of methods, tools, processes, measures and best practices related to online reputation of organizations or individuals providing services or products, derived from user-generated content available on the internet. Excluded: privacy and data protection frameworks or security information standardization already covered by ISO/IEC JTC 1/SC 27; management system standards already covered by ISO/TC 176/SC 3; fraud countermeasures and controls already covered by ISO/TC 247; brand evaluation already covered by ISO/TC 289; customer contact centres already covered by ISO/PC 273; market, opinion and social research already covered ISO/TC 225.
General Information
Frequently Asked Questions
ISO/TC 290 is a Technical Committee within the International Organization for Standardization (ISO). It is named "Online reputation" and is responsible for: Standardization of methods, tools, processes, measures and best practices related to online reputation of organizations or individuals providing services or products, derived from user-generated content available on the internet. Excluded: privacy and data protection frameworks or security information standardization already covered by ISO/IEC JTC 1/SC 27; management system standards already covered by ISO/TC 176/SC 3; fraud countermeasures and controls already covered by ISO/TC 247; brand evaluation already covered by ISO/TC 289; customer contact centres already covered by ISO/PC 273; market, opinion and social research already covered ISO/TC 225. This committee has published 1 standards.
ISO/TC 290 develops ISO standards in the area of Information technology. The scope of work includes: Standardization of methods, tools, processes, measures and best practices related to online reputation of organizations or individuals providing services or products, derived from user-generated content available on the internet. Excluded: privacy and data protection frameworks or security information standardization already covered by ISO/IEC JTC 1/SC 27; management system standards already covered by ISO/TC 176/SC 3; fraud countermeasures and controls already covered by ISO/TC 247; brand evaluation already covered by ISO/TC 289; customer contact centres already covered by ISO/PC 273; market, opinion and social research already covered ISO/TC 225. Currently, there are 1 published standards from this technical committee.
The International Organization for Standardization (ISO) is an independent, non-governmental international organization that develops and publishes international standards. Founded in 1947 and headquartered in Geneva, Switzerland, ISO brings together experts from 170+ member countries to share knowledge and develop voluntary, consensus-based standards that support innovation and provide solutions to global challenges.
A Technical Committee (TC) in ISO is a group of experts responsible for developing international standards in a specific technical area. TCs are composed of national member body delegates and work through consensus to create standards that meet global industry needs. Each TC may have subcommittees (SCs) and working groups (WGs) for specialized topics.
ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews. ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.
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