ISO/TC 290/WG 1 - Online Consumer Reviews
Online Consumer Reviews
General Information
Frequently Asked Questions
ISO/TC 290/WG 1 is a Working Group within the International Organization for Standardization (ISO). It is named "Online Consumer Reviews". This committee has published 1 standards.
ISO/TC 290/WG 1 develops ISO standards in the area of Information technology. Currently, there are 1 published standards from this working group.
The International Organization for Standardization (ISO) is an independent, non-governmental international organization that develops and publishes international standards. Founded in 1947 and headquartered in Geneva, Switzerland, ISO brings together experts from 170+ member countries to share knowledge and develop voluntary, consensus-based standards that support innovation and provide solutions to global challenges.
A Working Group in ISO is a specialized group responsible for developing standards or technical work within a defined scope. These bodies bring together international experts to create consensus-based standards that support global trade, safety, and interoperability.
ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews. ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.
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