CEN/TC 447 - Services - Procurement, contracts and performance assessment

This document specifies requirements and guidance for buyer organizations, with regards to integrity and accountability in public procurement processes from the identification of needs throughout the delivering of goods, services or work contracts.
This document is applicable to use by:
a) buyer organizations;
b) contributors;
c) decision makers and their staff.
This document can have an impact on:
- individuals;
- suppliers and individuals acting in support of or on behalf of suppliers, including subcontractors; the official bodies of the member states and of the European organizations which intervene, directly or indirectly, in the public procurement process;
- organizations representing suppliers at the member state or European levels.
NOTE Further guidance for the interpretation and application of the scope and requirements of this document is provided in Annex A.

This document provides guidance on the design, content and structure of service contracts. It is aimed at service buyers and service providers entering a contractual relationship who do not necessarily have legal training. The guidance set out in this document does not constitute legal advice.
This document is applicable to:
a)   service buyers and service providers regardless of type, size or the nature of the services;
b)   service providers who may be inside or outside the service buyers' organization; and
c)   any interested parties who are directly or indirectly involved in or affected by a procurement process.
This document is not applicable to service contracts where the service buyer is a consumer, nor for works contracts.
NOTE 1   "Works contracts" are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered.
NOTE 2   "Work" means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.
NOTE 3    "Consumer" means an individual member of the general public purchasing or using services for private purposes.

This document provides guidance for the assessment of the capacity of service providers and the evaluation of service proposals in order to improve and facilitate the process of procuring services.
This document is applicable to:
a) Service buyers and service providers regardless of type, size or the nature of the services;
b) Service providers who may be inside or outside the service buyers' organization; and
c) Any interested parties who are directly or indirectly involved in or affected by a procurement process.
This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts.
NOTE 1 "Works contracts" are contracts that have as their object the execution, or both the design and execution, of a work are not covered in this document. Contracts having as their object only the design of a work are covered.
NOTE 2 "Work" means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.

This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract.
This document is applicable to:
a)   Service buyers and service providers regardless of type, size or the nature of the services;
b)   Service providers who may be inside or outside the service buyers’ organization; and
c)   Any interested parties who are directly or indirectly involved in or affected by a procurement process.
This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts.
NOTE 1   ‘Works contracts’ are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered.
NOTE 2   ‘Work’ means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.

This document establishes the widely accepted definitions and concepts of servitization and advanced services to facilitate communication between industry stakeholders. It provides a framework that explains the breadth of the organizational transformation process required to develop an advanced services business model. lt also provides guidance on how to envision advanced services and the requirements for their effective delivery through servitization.
Case studies for advanced services and servitization are provided in Annex A and Annex B.
Although the concepts of advanced services and servitization have originated in a manufacturing context, the standard is equally applicable to other product-based organizations of any size that seek to provide any type of advanced services.