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ETSI

USER - User Group

User Group

General Information

Status
Active
Parent
SPECIAL COMMITTEES - SPECIAL COMMITTEES
Standardization Organization
ICS
Directive
Mandate
×50
ETSI
ETSI TR 103 604 V1.1.1 (2019-04)
User Group; User centric approach; Qualification of the interaction with the digital ecosystem

DTR/USER-0049

  • Standard
    21 pages
    English language
    sale 15% off
ETSI
ETSI EG 203 602 V1.1.1 (2019-04)
User Group; User Centric Approach: Guidance for users; Best practices to interact in the Digital Ecosystem
SIST-V ETSI/EG 203 602 V1.1.1:2019

DEG/USER-0047

  • Standard
    34 pages
    English language
    sale 15% off
  • Standard
    34 pages
    English language
    sale 15% off
  • Guide
    34 pages
    English language
    e-Library read for
    ×1 day
ETSI
ETSI TR 103 603 V1.1.1 (2019-03)
User Group; User Centric Approach; Guidance for providers and standardization makers

DTR/USER-0048

  • Standard
    35 pages
    English language
    sale 15% off
ETSI
ETSI TR 103 438 V1.1.1 (2019-02)
User Group; User centric approach in Digital Ecosystem

DTR/USER-0046

  • Standard
    41 pages
    English language
    sale 15% off
ETSI
ETSI TS 102 845 V2.0.0 (2018-10)
User Group; Quality of ICT Services; Requirements for Check-up on Metering and Billing Processes

RTS/USER-0050

  • Standard
    34 pages
    English language
    sale 15% off
ETSI
ETSI TR 103 185 V1.1.1 (2015-08)
User Group; Collection of user requirements from visually impaired people for e-accessibility to ICT products and services

DTR/USER-00041

  • Standard
    15 pages
    English language
    sale 15% off
ETSI
ETSI EG 202 009-3 V1.3.1 (2015-07)
User Group; Quality of ICT services; Part 3: Template for Service Level Agreements (SLA)

REG/USER-00044-3

  • Standard
    23 pages
    English language
    sale 15% off
  • Standard
    23 pages
    English language
    sale 15% off
ETSI
ETSI EG 202 009-1 V1.3.1 (2014-12)
User Group; Quality of telecom services; Part 1: Methodology for identification of indicators relevant to the Users
SIST-V ETSI/EG 202 009-1 V1.3.1:2016

REG/USER-00042-1

  • Standard
    49 pages
    English language
    sale 15% off
  • Standard
    49 pages
    English language
    sale 15% off
  • Guide
    49 pages
    English language
    e-Library read for
    ×1 day
ETSI
ETSI EG 202 009-2 V1.3.1 (2014-12)
User Group; Quality of telecom services; Part 2: User related indicators on a service specific basis

REG/USER-00042-2

  • Standard
    75 pages
    English language
    sale 15% off
  • Standard
    75 pages
    English language
    sale 15% off
ETSI
ETSI EG 202 843 V1.2.1 (2013-03)
User Group; Quality of ICT services; Definitions and methods for assessing the QoS parameters of the customer relationship stages other than utilization
SIST-V ETSI/EG 202 843 V1.2.1:2016

REG/USER-00039

  • Standard
    207 pages
    English language
    sale 15% off
  • Standard
    207 pages
    English language
    sale 15% off
  • Guide
    207 pages
    English language
    e-Library read for
    ×1 day
ETSI
ETSI EG 202 934 V1.1.2 (2012-03)
User Group; The assessment of the overall Quality of Services (QoS) as perceived by the users; Definition of QoS indexes for all the customer relationship stages

REG/USER-00040

  • Standard
    28 pages
    English language
    sale 15% off
ETSI
ETSI EG 202 934 V1.1.1 (2012-01)
User Group; The assessment of the overall Quality of Services (QoS) as perceived by the users; Definition of QoS indexes for all the customer relationship stages
SIST-V ETSI/EG 202 934:2013

DEG/USER-00028

  • Standard
    28 pages
    English language
    sale 15% off
  • Standard
    28 pages
    English language
    sale 15% off
  • Guide
    28 pages
    English language
    e-Library read for
    ×1 day
ETSI
ETSI TR 102 854 V1.1.1 (2011-12)
User Group; The assessment of the overall Quality of Services (QoS) as perceived by the users; Review of practical examples of service QoS assessments

DTR/USER-00037

  • Standard
    49 pages
    English language
    sale 15% off
ETSI
ETSI EG 202 843 V1.1.2 (2011-07)
User Group; Quality of ICT Services; Definitions and Methods for Assessing the QoS parameters of the Customer Relationship Stages other than utilization

REG/USER-00038

  • Standard
    207 pages
    English language
    sale 15% off
ETSI
ETSI TS 102 852 V1.1.2 (2011-07)
User Group; Quality of ICT Services; Assessment process of the QoS parameters of the customer relationship stages

RTS/USER-00036

  • Standard
    47 pages
    English language
    sale 15% off
ETSI
ETSI EG 202 843 V1.1.1 (2011-01)
User Group; Quality of ICT Services; Definitions and Methods for Assessing the QoS parameters of the Customer Relationship Stages other than utilization
kSIST-V ETSI/prEG 202 843 V1.1.1:2011

DEG/USER-00024

  • Standard
    207 pages
    English language
    sale 15% off
  • Standard
    207 pages
    English language
    sale 15% off
ETSI
ETSI TS 102 844 V1.2.1 (2010-11)
User Group; Quality of Telecom Services; Conformity assessment; Requirements for bodies providing QoS assessments and surveys

RTS/USER-00035

  • Standard
    14 pages
    English language
    sale 15% off
ETSI
ETSI TS 102 852 V1.1.1 (2010-10)
User Group; Quality of ICT Services; Assessment process of the QoS parameters of the customer relationship stages

DTS/USER-00032

  • Standard
    47 pages
    English language
    sale 15% off
ETSI
ETSI TS 102 844 V1.1.1 (2010-10)
User Group; Quality of Telecom Services; Conformity assessment; Requirements for bodies providing QoS audits and surveys

DTS/USER-00025

  • Standard
    14 pages
    English language
    sale 15% off
ETSI
ETSI TS 102 845 V1.2.1 (2010-08)
User Group; Quality of ICT Services; Requirements for Check-up on Metering and Billing Processes

RTS/USER-00033

  • Standard
    23 pages
    English language
    sale 15% off
ETSI
ETSI TR 102 847 V1.1.1 (2010-06)
User Group; Quality of ICT Services; Standardization and regulation references in the Metering and Billing area

DTR/USER-00030

  • Standard
    18 pages
    English language
    sale 15% off
ETSI
ETSI TS 102 846 V1.1.1 (2010-06)
User Group; Quality of ICT Services; Requirements for Bodies Providing Conformity Assessment of Checking-up on Metering and Billing Processes

DTS/USER-00027

  • Standard
    14 pages
    English language
    sale 15% off
ETSI
ETSI TR 102 805-3 V1.1.1 (2010-04)
User Group, End-to-end QoS management at the Network Interfaces; Part 3: QoS informational structure

DTR/USER-00029-3

  • Standard
    20 pages
    English language
    sale 15% off
ETSI
ETSI TR 102 806 V1.1.1 (2009-11)
User Group; Analysis of current End-to-End QoS standardization state

DTR/USER-00031

  • Standard
    48 pages
    English language
    sale 15% off
ETSI
ETSI TR 102 805-1 V1.1.1 (2009-11)
User Group; End-to-end QoS management at the Network Interfaces; Part 1: User's E2E QoS - Analysis of the NGN interfaces (user case)

DTR/USER-00029-1

  • Standard
    39 pages
    English language
    sale 15% off
ETSI
ETSI TR 102 805-2 V1.1.1 (2009-11)
User Group; End-to-end QoS management at the Network Interfaces; Part 2: Control and management planes solution - QoS continuity

DTR/USER-00029-2

  • Standard
    27 pages
    English language
    sale 15% off
ETSI
ETSI TS 102 845 V1.1.1 (2009-11)
User Group; Quality of ICT Services; Requirements and Method for checking Metering and Billing systems

DTS/USER-00026

  • Standard
    23 pages
    English language
    sale 15% off
ETSI
ETSI SR 002 761 V1.1.1 (2008-09)
User Group; Consideration for selecting suitable telecommunication services and for comparing and benchmarking different service offers from the user's perspective

DSR/USER-00023

  • Standard
    16 pages
    English language
    sale 15% off
ETSI
ETSI TR 103 437 V1.1.1 (2020-11)
USER; Quality of ICT services; New QoS approach in a digital ecosystem

DTR/USER-0045

  • Standard
    30 pages
    English language
    sale 15% off
ETSI
ETSI TR 103 875-2 V1.1.1 (2023-03)
User Centric approach in Digital Ecosystem; The Smart Interface; Part 2: Smart Identity: A Proof of Concept

DTR/USER-0053

  • Standard
    26 pages
    English language
    sale 15% off
ETSI
ETSI TR 103 875-1 V1.1.1 (2022-11)
User Centric Approach in Digital Ecosystem; The Smart Interface; Part 1: Smart Identity: user digital clone

DTR/USER-0052

  • Standard
    43 pages
    English language
    sale 15% off
ETSI
ETSI TR 104 027 V1.1.1 (2025-10)
User-Centric Approach in the digital ecosystem; The User Information System and Smart Customized Services; Concept, definition and services

DTR/USER-0055

  • Standard
    48 pages
    English language
    sale 15% off
×50

Frequently Asked Questions

USER is a Technical Committee within the European Telecommunications Standards Institute (ETSI). It is named "User Group". This committee has published 32 standards.

USER develops ETSI standards. Currently, there are 32 published standards from this technical committee.

The European Telecommunications Standards Institute (ETSI) is an independent, not-for-profit standardization organization in the telecommunications industry. ETSI produces globally applicable standards for information and communications technologies (ICT), including fixed, mobile, radio, broadcast, and internet technologies.

A Technical Committee (TC) in ETSI is a group of experts responsible for developing international standards in a specific technical area. TCs are composed of national member body delegates and work through consensus to create standards that meet global industry needs. Each TC may have subcommittees (SCs) and working groups (WGs) for specialized topics.