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CEN

CEN/CLC/TC 12 - Design for All

To develop and maintain product, service, and process standards for accessibility through the Design for All or Universal Design approach. This includes the integration into the organisational processes. This approach means design for human diversity, inclusion, and equality. It aims for the widest range of users of products and services.

Design for All

To develop and maintain product, service, and process standards for accessibility through the Design for All or Universal Design approach. This includes the integration into the organisational processes. This approach means design for human diversity, inclusion, and equality. It aims for the widest range of users of products and services.

General Information

Status
Active
Work Field
Information technology
Parent
CEN/CLC - CEN/CLC
Sub-Committee
CEN/CLC/JTC 12/WG 1 - Revision of EN 17161
WG 2 - Non-digital information
Standardization Organization
ICS
Directive
Mandate
50
CEN
EN 17161:2019(Main)
Design for All - Accessibility following a Design for All approach in products, goods and services - Extending the range of users
SIST EN 17161:2019

This document specifies requirements that enable an organization to design, develop and provide products, goods and services so that they can be accessed, understood and used by the widest range of users, including persons with disabilities.
This document specifies requirements and recommendations that enables an organization to extend their range of users by identifying diverse needs, characteristics, capabilities, and preferences, by directly or indirectly involving users, and by using knowledge about accessibility in its procedures and processes.
This document specifies requirements that can enable an organization to meet applicable statutory and regulatory requirements as related to the accessibility of its products, goods and services.
The requirements set out in this document are generic and are intended to be applicable to all relevant parts of all organisations, regardless of type, size or products, goods and services provided.
This document promotes accessibility following a Design for All approach in mainstream products goods and services and interoperability of these with assistive technologies.
This document does not provide technical design specifications and does not imply uniformity in design or functionality of products, goods and services.

  • Standard
    53 pages
    English language
    e-Library read for
    1 day
CEN
prEN 18339(Main)
Accessibility of non-digital information related to products and services
oSIST prEN 18339:2026

This document specifies user requirements for the accessibility of non-digital information related to
products and services.
This document describes test procedures and evaluation methodologies for non-digital information
technical solutions.
This document is applicable to the presentation of visual, tactile and auditory based non-digital
information and instructions, including:
- displayed on a product
- displayed on the packaging or in the packaging of products
- about the use of a product
- about installation and maintenance, storage and disposal of products
- about products used in the provision of services and about the functioning of the service
- about air, bus, rail and waterborne passenger transport services
- about consumer banking services.
This document is intended for use by organisations that produce products and or provide services.
This document does not apply to the presentation of information by ICT products and services, for
instance displayed on a screen.

  • Draft
    69 pages
    English language
    e-Library read for
    1 day
CEN
prEN 18340(Main)
Accessibility of support services for products and services
oSIST prEN 18340:2026

This document specifies accessibility requirements on information provision and communication in support services. This includes general information about the products and services including information on their accessibility.
This document provides requirements on an accessible support service designed so that information and communication can be accessed, understood and used.  
Support services include but are not limited to help desks, call centres, technical support, and training services. It applies to support services that are provided digitally or face to face.
NOTE  1   Where relay services are referred to in this document, relay services are a means to communicate in the provision of support services.
NOTE 2   It includes support services that are provided directly and those that have been outsourced.
It is applicable for all organisations of all sizes and across all sectors.

  • Draft
    62 pages
    English language
    e-Library read for
    1 day
CEN
prEN 17161(Main)
Design for All approach - Managing accessibility of products and services
oSIST prEN 17161:2025

This document specifies requirements and recommendations that can enable an organization to design, develop and provide products and services so that they can be accessed, understood and used by the widest range of users, including persons with disabilities.
This document specifies requirements and recommendations that can enable an organization to widen their range of users by identifying diverse needs, characteristics, capabilities, and preferences, by directly or indirectly involving users, and by using knowledge about accessibility in its procedures and processes.
This document specifies requirements that can enable an organization to meet applicable statutory and regulatory requirements as related to the accessibility of its products and services.
The requirements and recommendations set out in this document are generic and are intended to be applicable to all relevant parts of all organisations, regardless of type, size or products and services provided.
This document promotes accessibility following a Design for All approach in mainstream products and services and interoperability of these with assistive technologies.

  • Draft
    68 pages
    English language
    e-Library read for
    1 day
50

Frequently Asked Questions

CEN/CLC/TC 12 is a Technical Committee within the European Committee for Standardization (CEN). It is named "Design for All" and is responsible for: To develop and maintain product, service, and process standards for accessibility through the Design for All or Universal Design approach. This includes the integration into the organisational processes. This approach means design for human diversity, inclusion, and equality. It aims for the widest range of users of products and services. This committee has published 4 standards.

CEN/CLC/TC 12 develops CEN standards in the area of Information technology. The scope of work includes: To develop and maintain product, service, and process standards for accessibility through the Design for All or Universal Design approach. This includes the integration into the organisational processes. This approach means design for human diversity, inclusion, and equality. It aims for the widest range of users of products and services. Currently, there are 4 published standards from this technical committee.

The European Committee for Standardization (CEN) is a public standards organization that brings together the national standardization bodies of 34 European countries. CEN provides a platform for developing European Standards (ENs) and other technical documents in relation to various products, materials, services, and processes, supporting the European Single Market.

A Technical Committee (TC) in CEN is a group of experts responsible for developing international standards in a specific technical area. TCs are composed of national member body delegates and work through consensus to create standards that meet global industry needs. Each TC may have subcommittees (SCs) and working groups (WGs) for specialized topics.