CEN/TC 431 - Service Chain for Social Care Alarms
The scope of CEN/TC 431 is to be responsible for the standardization of the service chain processes for technology enabled care. The firm focus is on the users; ensuring them an improved level of quality of life by enabling the users to stay longer in their own homes, remain independent and be able to participate actively in society. CEN/TC 431 achieves this by working with all interconnected parts in the entire service chain for social care alarms. All parts in the service chain are equally important.
Service Chain for Social Care Alarms
The scope of CEN/TC 431 is to be responsible for the standardization of the service chain processes for technology enabled care. The firm focus is on the users; ensuring them an improved level of quality of life by enabling the users to stay longer in their own homes, remain independent and be able to participate actively in society. CEN/TC 431 achieves this by working with all interconnected parts in the entire service chain for social care alarms. All parts in the service chain are equally important.
General Information
Frequently Asked Questions
CEN/TC 431 is a Technical Committee within the European Committee for Standardization (CEN). It is named "Service Chain for Social Care Alarms" and is responsible for: The scope of CEN/TC 431 is to be responsible for the standardization of the service chain processes for technology enabled care. The firm focus is on the users; ensuring them an improved level of quality of life by enabling the users to stay longer in their own homes, remain independent and be able to participate actively in society. CEN/TC 431 achieves this by working with all interconnected parts in the entire service chain for social care alarms. All parts in the service chain are equally important. This committee has published 1 standards.
CEN/TC 431 develops CEN standards in the area of Information technology. The scope of work includes: The scope of CEN/TC 431 is to be responsible for the standardization of the service chain processes for technology enabled care. The firm focus is on the users; ensuring them an improved level of quality of life by enabling the users to stay longer in their own homes, remain independent and be able to participate actively in society. CEN/TC 431 achieves this by working with all interconnected parts in the entire service chain for social care alarms. All parts in the service chain are equally important. Currently, there are 1 published standards from this technical committee.
The European Committee for Standardization (CEN) is a public standards organization that brings together the national standardization bodies of 34 European countries. CEN provides a platform for developing European Standards (ENs) and other technical documents in relation to various products, materials, services, and processes, supporting the European Single Market.
A Technical Committee (TC) in CEN is a group of experts responsible for developing international standards in a specific technical area. TCs are composed of national member body delegates and work through consensus to create standards that meet global industry needs. Each TC may have subcommittees (SCs) and working groups (WGs) for specialized topics.
This document 'Service model for social care alarms', provides a framework and recommendations for the roles and responsibilities of the different actors in the social care alarm service chain.
The following topics are included in this document:
1. Service user perspective: objectives, roles, needs and processes
2. Process description for the service chain, including:
- service user experience, installation and instruction, use, service accessability, response arrangements, access management
- marketing, sales, referral, review and termination
- customer billing and income collection
3. Good practice of service provision: quality and risk management, including security, privacy and requirements for infrastructure.
Technology and organization structure independence are important features of this document, the service model for social care alarms.
This document contains "Requirements" and "Recommendations". Requirements describe good practice that shall be achieved by all service providers modelling this document. Recommendations describe good practice that is not universally accepted across Europe and which service providers may wish to model.
rganization structure independence are important features of this this document, the service model for social care alarms.
This document contains "Requirements" and "Recommendations". Requirements describe good practice that should be achieved by all service providers modelling this document. Recommendations describe good practice that is not universally accepted across Europe and which service providers may wish to model.
- Technical specification31 pagesEnglish languagee-Library read for1 day