CEN/TC 320 - Transport - Logistics and services

This document specifies the requirements for a furniture removal service and its provision and the general terms and conditions of contract subject always to any applicable national legislation, licensing or contractual constraints.
This document applies only to furniture removal services for private individuals where the contract is entered into by an individual or by an employer or relocation agent when the latter requires the moving of personal property, generally consisting of non-commercial property and/or property which is in current use.

This document establishes a common methodology for the quantification and reporting of greenhouse gas (GHG) emissions arising from the operation of transport chains of passengers and freight.

This document specifies requirements and recommendations for the planning, design, development and provision of user communications related to passenger transport so that these communications can be accessed, understood and used by the widest range of users, including persons with disabilities and older persons.
These requirements and recommendations enable an organization to extend its range of users by identifying diverse characteristics, capabilities, and preferences.
The requirements specified in this standard are applicable to but not limited to passenger transport service providers including air-, bus, rail-, and waterborne passenger transport services.

In addition to EN 13850:2012 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End single piece non-priority mail services.
This European Standard has been developed from and is compatible with the requirements of EN 13850:2012. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently while reporting separate estimates of priority and non-priority transit times.
The overall transit time quality-of-service result is to be expressed as the percentage of mail delivered within (J + n) days end-to-end according to the EU Postal directive .
This European Standard relates to the measurement of so-called "normal" services given to private persons / households and smaller businesses that post mail at street letter boxes, over the counter at post offices, have bring services from their offices or give their mail directly at postal service operators’ sorting centres.
For technical reasons this European Standard may not in all parts be suitable for the measurement of very small volumes of mail and for operators with limited coverage.
This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services or hybrid mail, which require different measurement systems and methodologies; (see, for example, EN 14534 Measurement of the transit time of end-to-end services of bulk mail).

An IDT-PAE interface enables interoperability among several systems and processes by providing specifications to the following requirements:
a)   Data Collection and Transfer:  Specification of data transported from the devices to higher level systems.  There may be more than one permissible protocol referring to different OSI layers. The standard will define where the communication requires polling and where asynchronous messages are used.
   The basis is messages triggered by events.
b)   Data Storage and Format:  Specification how data is formatted and structured. This concerns the choice between XML, CSV, EDI, JSON and other formats including possible binary representations.
c)   Data Model:  Specification of the semantics (meanings) behind the data. This is the most important part and the one of the most important objectives for the specification. This means that conceptual data model and its mapping to the Data Format will be developed. Major focus on specifications level of detail will be placed in order to provide a document that will provide detailed specification information without being too general or too specific.

This Technical Report specifies methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators. As a European Standard or technical specification it relates to the measurement of services given to household and business customers who receive mail at their homes, their post office boxes, or at their office premises and have contracted their national Postal Operator (PO) to re-forward their mail for a defined stretch of time to an address that deviates from the one presented on the postal items that are to be delivered to them.
It is not the purpose of this standard to measure the POs performance in a way that provides direct comparison of postal service providers.

This Technical Specification defines a uniform structure and meaning for the information that fully represents postal rates for a broad variety of postal products in all mail categories. The postal rates definition is viewed as an important interface between posts and their customers and as such will benefit from standardization. Such representation of postal rates allows automated systems to uniformly use postal rates as they are introduced for new products or updated for existing postal products by postal operators. A postal rate file (PRF) is an XML document, which fully describes postal products rates. It contains all necessary and sufficient information for both postal operators and their customers to efficiently create, respectively acquire, update and process postal product rates. The structure, types and constraints of XML elements in an XML document are defined by an XML schema. The Extensible Postal Rates (EPR) schema is the XML schema that governs Postal Rate Files.
This Technical Specification contains a complete description of the EPR schema, its hierarchical structure, information types and semantics of its elements.
This Technical Specification neither defines nor constraints how postal rates are created by postal operators but rather provide a powerful and flexible tool that supports efficient rates definition, management and distribution.
This Technical Specification does not define communication protocols that can be used by posts to distribute postal rates files to their customers. Suitable communication protocols are typically well known and already standardized (for example: Web Services, File Transport Protocol, email, etc.). The standard also does not define valuation of postal products as applied by postal operators and their customers.

The purpose of this Technical Specification is to define the requirements of the OCR/VCS Standard interface and to convey these requirements in context to the reader.
This document is arranged under 4 main clauses as described in Figure 1:
-   UCM (Use Case Model) describes the use cases for the IC/ED Interface using sequence diagrams with messages.
-   IDD (Interface Design Description) defines the data model for the IC/ED interface.
-   SDD (System Design Description) defines the mandatory specification of the IC/ED interface in terms of architecture, services and behavioural models. In the Common Part of this clause no middleware or transport layer is specified. The common part of this clause is intended to be middleware-independent.
-   SDD-TCP/IP, SDD-CORBA, in these specialized clauses. The specifications for 2 compatible transport solutions TCP/IP, CORBA are provided. Further middleware solutions (such as SOAP) can be added when available, provided that they are fully compatible with the Common Part.
As shown on Figure 2, there are many interfaces from an Enrichment Device to the rest of the system. This document is only concerned with the Mailpiece Processing part of the complete Standard Interface.
The mailpiece processing is concerned with the passing of a mailpiece to an Enrichment Device for processing.
Figure 3 depicts the system model of an Enrichment Device. As visible on the figure, an Enrichment Device is one of:
-   an OCR:
a single or a pool of automatic recognition and interpretation engines, which are capable of retrieving information from an image of a mailpiece without human intervention;
-   a VCS:
a single or a pool of video coding desks, which produce results from images of mailpieces; all tasks related to the management of the coders and the coding desks are encapsulated within the VCS system, or are accessible via interfaces which are outside the scope of the interface described within this document;
-   a Voter:
a system which can determine the most appropriate result for a mailpiece using data and/or an image of a mailpiece; typically, a voter determines the most appropriate result from two or more results.
This document therefore covers the Mailpiece Processing interface between the Image Controller and the Enrichment Devices.
The document describes the requirements in the case of real-time enrichment: operational mode of an Enrichment Device, where the ED replies within the specified expiration time to the IC; the IC has to keep track of all mailpieces waiting for a reply from an ED. The ED does not keep persistence of mailpieces outside a channel connection with the IC. The ED has to have the processing power available to enrich a mailpiece. There is one and only one response for a mailpiece.
A later version of the document shall describe the case of deferred enrichment: operational mode of an Enrichment Device, where the ED may pre-request mailpieces from the IC. The ED has to keep persistence of the mailpiece to enrich it later and keep the result available for a result request from the IC. There is no response expected by IC from the ED.
The interface between Image Controller and Image Controller is NOT part of this document.
Furthermore, there may be many IC connected to many ED’s, as shown in the following object model:
The submission strategy in case of one IC connected to many ED’s is not part of the interface. It is for optimizing the mail flow in case of identical ED’s, or for defining the order in which different ED’s are activated (cascaded versus parallel submission).
The submission strategy of the IC shall be part of the specification and certification of the IC, which is not part of this document.

A feasibility study has been performed to see whether a standard for this subject can be developed. CEN/TC331 decided it was not feasible but the results should be kept therefore the report is transferred into a Technical Report.
Registered postal items contain - by nature - important messages or goods. Any of such items, which may be delivered to a person not being authorized to receive them may cause substantial problems, even if the correct addressee receives it afterwards. The knowledge of the quality performed by the operator would therefore give the customer an indication, to which extend registered postal items are delivered.
It was originally aimed to specify requirements for a method and its implementation aiming at measuring another aspect of the quality of delivery. It deals specifically with registered postal items delivered to someone not authorized to get them.

This Technical Specification constitutes the functional specification of a secure electronic postal service, referred to as the postal registered electronic mail or PReM service. PReM provides a trusted and certified electronic mail exchange between mailer, postal operators and addressee/mailee. In addition, evidence of corresponding events and operations within the scope of PReM will be generated and archived for future attestation.
The PReM service is defined by reference to the concepts, schemas and operations defined in CEN/TS 15121-1:2011. It utilises six SePS operational verbs (CheckIntegrity, LogEvent, Postmark, RetrieveResults, Sign and Verify) and the five additional server-side operational verbs (SendMessagetoDestination, Subscribe Notification, UnscbscribeNotification, RejectMessage and ReceiveNotification) to fulfil the operational requirements of a PReM System.
Return of Investment (ROI), market potential, revenues model, business plan and pricing policy are outside the scope of this functional specification. Postal operators are advised to make the necessary marketing study and research prior to considering leasing, procuring or developing such a PReM system in accordance with this functional specification.

This Technical Specification specifies the sort plan file content and structure. It does not deal with other configuration files in sorting machines nor is it applicable to the transport mechanism.
The content of a sort plan allows the specification of the following capabilities:  
-   sorting by address and non-address attributes;
-   sorting of code ranges;
-   sorting of rejects;
-   support of display and label texts;
-   dynamic outlet groups;
-   sorting to more than one outlet;
-   overflow handling;
-   support of cut off time before dispatch;
-   sequence sorting;
-   provide volume information (option);
-   support of Cards;
-   possibility to add simple manufacturer specific information;
-   support of various sort code formats and non-address attributes;
-   support of various display and label formats;
-   check against characteristics of the sorting machine.

This Technical Specification specifies a methodology that allows postal operators to define specific statements of mailing submission customised according to their environment and applications.
The document defines information requirements for existing generic postal information processing applications related to major postal functions, namely operations, finance and marketing by specifically identifying the information that could be collected within the mailer’s domain and transmitted to the postal domain.
In addition, this document defines the organisation of data into messages by describing data content, format and communication protocol suitable for communication of data originating in the mailer’s domain.
The specification also provides a detailed analysis and recommendations for implementing application level security threats and countermeasures particularly relevant for postal revenue protection in controlled mail entry settings.
Finally, this document provides several examples of concrete statements of mailing submissions and an example of a secure communication protocol recommended for transmission of such statements.
NOTE   The SMS describes letter mail or flats that are submitted for distribution and would not deal explicitly with content of letters or flats whether it concerns customs or any other party that could in principle be interested in knowing the content of these mail units.

This Technical Specification describes the “Open Standard Interface between Image Processor, Machine Control and Image Controller” (IP/MC/IC Interface) in the context of postal automation equipment.
The following architectural overview is the basis for this interface standardization:
It was agreed to unify the interfaces between
a) Image Processor and Image Controller,
b) Image Processor and Machine Control and
c) Machine Control and Image Controller
and to produce one common specification for this so-called IP/MC/IC Interface.
The communication partners of this interface will be called Machine or Machine Control (MC) on the one side and Reading/Coding (RC) System on the other side.
There may be several instances of this interface, depending on the implementation of the MC and the connected RC.
NOTE   interfaces for synchronizing the lifted images with their mailpiece_IDs provided by the machine are not shown in the figure above and are not subject of standardization within the first release of this interface.
From the customer point of view the following two scenarios are relevant. The systems MACHINE and RC SYSTEM are to be considered as "black boxes" thus not detailing internal system structure and interfaces.
1) The Machine already includes Camera and Image Processor and will be connected to a 3rd-party RC System including Image Controller and Enrichment Devices.
2) The Machine will be connected to a 3rd-party RC System including Camera, Image Processor, Image Controller and Enrichment Devices. The Camera and (possibly) the Image Processor will have to be mechanically integrated into the machine.
NOTE   The camera can be provided by any 3rd-party. This should not impede on the IP/MC/IC interfaces !
This standard is arranged under 4 main clauses as described in Figure 4.
- UCM (Use Case Model) describes the use cases for the IP/MC/IC Interface using sequence diagrams with messages.
- IDD (Interface Design Description) defines the data model (...)

This European Standard specifies the performance requirements and testing methods for standard letter mail trays, as specified in the classification below. The trays should be used to facilitate the exchange of international mail. The technical specification of the trays should be such that the performance requirements specified herein are met and tests specified herein successfully completed. The technical specifications of trays as such however, are beyond the scope of this standard.
This standard covers a one-size universal letter mail tray suitable for carrying C4, C5 and C6 mail:
Table 1 - Letters (maximum accepted sizes)
   Height   Width
C4   353 mm   250 mm
C5   173 mm   250 mm
C6   120 mm   250 mm
The trays are suitable for containing C4 mail stacked in a horizontal plane and for stacking C5 and C6 mail vertically.

This document specifies a secured electronic postal service, referred to as the Electronic Postal Certification Mark (EPCM) service, which provides a chain of evidence, stored by an administration as a trusted third party, to prove the existence of an electronic event, for a certain content, at a certain date and time, and involving one or more identified parties.
The service is defined by reference to the concepts, schemas and operations defined in
CEN/TS 15121-1, Postal Services - Hybrid Mail - Part 1: Secured electronic postal services (SePS) interface specification - Concepts, schemas and operations. It requires support for five core SePS operations and permits optional support seven others.
This version of the specification does not cover:
-   a description of the issues surrounding inter-operability between multiple postal SePS implementations when a business transaction Lifecycle requires the participation of more than one SePS implementation in a cross-border scenario involving two or more postal services;
-   issues surrounding SePS usage in a ‘multiple Certificate Authority’ scenario where inter-operating posts are participating in a cross-border transaction as described above;
-   examination of "Certificate Authority deployment model" alternatives necessitated by the cross-border scenarios described above.

This document specifies a standard XML interface that will enable software applications to call a secured electronic postal service (SePS), provided by a postal service, which is based on the concepts, schemas and operations described herein.
The specification provides:
-   a definition of standard operations which can be combined to support secured electronic postal services;
-   a full description of all mandatory and optional request parameters required for use of these operations;
-   a full description of all response elements and the detailed circumstances under which they are returned.
The specification also describes the functionality and edit rules of the actual technical specification artifacts, which are represented by an XML Schema (XSD) and an associated Web Services Definition Language (WSDL) specification. The versions of these applicable at the date of publication of this version of the specification are contained in this document as Annex A and Annex B respectively. These can also be obtained in electronic format from the UPU Technical Standards CD-ROM or from the UPU Standards Secretariat.
In case of any conflict between Annex A and other provisions of this specification, Annex A shall be regarded as definitive.
The SePS schema specification in Annex A is discreet and version specific. Postal Services are free to select which discrete interface versions they support. However, except in the case of upgrades to V1.15 adopted to ensure cross-border compatibility, postal services who upgrade from older versions of the schema (e.g. from V1.14) to a newer one are required to support backward compatibility of previously supported versions of the SePS interface specification as it applies to both processing requests/responses and honoring previously issued PostMarkedReceipts. Individual posts are free to address this backward compatibility challenge as they see fit.
(....)

This part of the Technical Specification defines the representation of ID-tags as a Postal-4i symbology 4-state bar code printed on the front side of small letters.
Postal-4i symbology 4-state encoding is the only encoding specification supported by this Technical Specification  ) for the printing of ID-tags on the front of items.
NOTE   Representation in the form of fluorescent BNB bar codes printed on the reverse side of small letters (not flats) is covered in CEN/TS 15844-2 and CEN/TS 15844-3.

This part of the Technical Specification defines the representation of ID-tags as a 62-position bar-no-bar code (BNB-62) printed in fluorescent ink in area R1 on the reverse side of items.
BNB-62 encoding is one of two encoding specifications supported by this Technical Specification  ) for the printing of ID-tags in area R1, the other being BNB-78, which is specified in CEN/TS 15844-2.
NOTE 1   Representation in the form of a 4-state code printed on the front of the item is covered in CEN/TS 15844-4 for flats and CEN/TS 15844-5 for small letters.
BNB-62 encoding is authorised for use only by three issuers: An Post (Ireland), Canada Post and USPS. It should be encountered, on incoming items, only on mail items which originated in Canada, Ireland or the United States. Other issuers wishing to apply ID-tags in area R1 are required to use the BNB-78 encoding defined in CEN/TS 15844-2.
NOTE 2   ID-tags encoded in area R1 are required by article RL 123 of the UPU Letter Post Regulations [2] to be compliant with UPU standard S18 - and by this with the related CEN/TS 15844. This supports only two encodings in area R1, namely BNB-78 as defined in CEN/TS 15844-2 and BNB-62 as defined herein. The latter is authorised for continued use only by the three issuers mentioned above. Where ID-tags are used, and are applied in area R1 on the reverse side of letter mail items of size up to and including C5, the use of BNB-78 encoding is mandatory for all other issuers.
NOTE 3   BNB-62 encoding is not considered suitable for use on flats. CEN/TS 15844-4 defines a 4-state encoding which may be used for this purpose.

This part of the Technical Specification defines the representation of ID-tags as a Postal-4i symbology 4-state bar code printed on the front side of flats. Many of the provisions are applicable also to small letters and are therefore referenced by Part 5 of the specification (CEN/TS 15844-5), which covers these.
Postal-4i symbology 4-state encoding is the only encoding specification supported by this Technical Specification  ) for the printing of ID-tags on the front of items.
NOTE   Representation in the form of fluorescent BNB bar codes printed on the reverse side of small letters (not flats) is covered in CEN/TS 15844-2 and CEN/TS 15844-3.

This part of the Technical Specification defines the representation of ID-tags as a 78-position bar-no-bar code (BNB-78) printed in fluorescent ink in area R1 on the reverse side of items.
BNB-78 encoding is one of two encoding specifications supported by this Technical Specification  ) for the printing of ID-tags in area R1, the other being BNB-62, which is specified in CEN/TS 15844-3.
NOTE 1   Representation in the form of a 4-state code printed on the front of the item is covered in CEN/TS 15844-4 for flats and CEN/TS 15844-5 for small letters.
BNB-78 encoding supersedes the earlier specified BNB-62 encoding and shall be applied in all cases in which ID-tags are placed in area R1 on the reverse side of letter mail items of size up to and including C5, by issuers other than those explicitly authorised to continue use of BNB-62 encoding, namely An Post (Ireland), Canada Post and United States Postal Service.
NOTE 2   ID-tags encoded in area R1 are required by article RL 123 of the UPU Letter Post Regulations [1] to be compliant with UPU standard S18 – and by this with the related CEN/TS 15844. This supports only two encodings in area R1, namely BNB-78 as defined herein and BNB-62 as defined in CEN/TS 15844-3. The latter is authorised for continued use only by the three issuers mentioned above. Where ID-tags are used, and are applied in area R1 on the reverse side of letter mail items of size up to and including C5, the use of BNB-78 encoding is mandatory for all other issuers.
NOTE 3   BNB-78 encoding is not considered suitable for use on flats. CEN/TS 15844-4 defines a 4-state encoding which may be used for this purpose.

This Technical Specification  ) defines the information content, structure and possible printed representations of the S18 ID-tag  ). This is an identifier for individual mail items which:
   is globally unique;
   can be applied to any item which is not already ID-tagged by any postal administration (or other issuer) which previously processed the item;
NOTE 1   The S18 ID-tag provides a standard means of ID-tagging which can be applied on a world-wide basis, allowing inter-administration mail items to be encoded without risk of disruption of the automated system of the delivery post. It may be applied to any size of item.
   can be read, with a high degree of reliability, by any postal handling organisation possessing appropriate equipment.
NOTE 2   ID-tags are encoded on items using a bar code symbology. As with any other form of bar code, poor quality printing, ink smudging, damage to the item, etc., can result in read errors. The S18 ID-tag encoding specifications incorporate an error protection mechanism to allow detection and correction of a large proportion of such errors.
The S18 ID-tag defined in this Technical Specification may be placed on items so that, in subsequent processing, individual items can be recognised and associated with computer-based information relating to the item concerned.
NOTE 3   Items need not be ID-tagged if this is not required for processing purposes, though it is anticipated that the use made of ID-tagging will increase. Examples of ID-tag applications are given in Clause 7.
Whilst being generally applicable to domestic mail, the specification has been designed to allow the encoding of cross-border mail and to support its application in the automated processing of such mail.
NOTE 4   UPU regulations prevent the encoding of information on the bottom 15 mm strip on the front of international letter mail. (...)

This European Standard specifies requirements for the provision of self storage facilities and related services, for both personal and business purposes.

In applying the European postal directives (97/67/CE and 2002/39/CE), standards regarding the quality of service are to be set and published in relation to the universal services. With the development of the internal market, these standards aim to ensure a better quality of universal services in Europe.
In this context, a project team was mandated (mandate M/312) by the European commission to develop a European standard or standards relating to the quality of access to postal services and to the quality of postal delivery. The work item was under the control of CEN technical committee 331.  A report was produced by the project team which identified information availability with regard to access and delivery as a priority for standard development.  
This Technical Specification is intended to provide a measurement methodology to assess information availability using desk research and a Mystery Shopper Approach.  The Technical Specification does not intend to impose service commitments.  
Information is considered to be one of the key steps in accessing postal services and postal users need to have information available on the proposed services as well as the applicable conditions for access. Increasing the level of information available will inevitably reduce complaints, resulting in improved customer satisfaction and higher overall customer loyalty.

This European Standard specifies quality management system requirements, supplementary to those of
EN ISO 9001:2000, for the management of safety in the field of the transport of dangerous goods by road, rail and inland navigation.
Application of this document covers, and is limited to, the range of transport related services that a company claims to provide in compliance with this European Standard.

This European Standard establishes definitions for commonly used terms in logistics. It encompasses all aspects of logistics and supply chain management including transport. The terms, with their definitions, are presented in strict alphabetical order with no attempt to relate them to any particular function within the logistics concept.

This document describes possible restrictions for access to cities with city centres and shopping areas and other closed areas and provides guidelines for elements thereof with the aim as an interface between freight transport companies and local authorities to make transport planning and operations more efficient, to prevent bottlenecks in the area, and to protect the city environment.
This document is a code of good practice and can be applied when efficient transport and protection of the environment presupposes restrictions.

This document provides basic requirements and recommendations for systems that measure delivered service quality of public passenger transport to be applied in the framework of EN 13816.
The requirements and recommendations specified in this document apply both to third party measurements and measurements conducted by the service provider.

This European Standard specifies minimum requirements for the provision of storage facilities and related services, for furniture and personal effects belonging to private individuals and is applicable to all forms of such storage whatever the means of containment employed. This does not exclude its application to services and facilities provided for the storage of items of furniture in other ownership. Part 2 specifies service activities designed to ensure that such a service is customer oriented.

This European Standard specifies service activities designed to ensure a customer oriented service for the storage of furniture and personal effects for private individuals. Part 1 specifies minimum requirements for the provision of storage facilities, and is applicable to all forms of such storage, whatever the means of containment employed.

This European Standard provides guidelines for the application of EN ISO 9001, Quality management system, to the provision of freight transportation services by road and rail, including storage and distribution activities.

This document specifies methods for measuring the level of loss and substantial delay, using a survey of test letters, of domestic and cross-border priority and first class single piece letter mail, collected, processed and distributed by postal service operators.
It is impossible in practice to distinguish between items which will never arrive and items which have been delayed for a very long time. A minimum period is therefore defined after which an item that has been sent shall be treated as if it has been lost or substantially delayed for the purposes of measurement.
The resulting overall figure for loss and substantial delay is to be expressed as a percentage of the total posted priority and first class single piece mail. This indicator does not measure the postal operator's overall performance in a way which provides direct comparison of postal service operators, and does not include other service performance indicators other than those related to loss and substantial delay.
According to this document, loss and substantial delay is estimated within specified accuracy limits. When the level of loss is very small it may only be possible to estimate an upper limit for the level of loss.
This document has been developed from and is compatible with the requirements of EN 13850 for the measurement of the transit time of end-to-end services for single piece priority mail and first class mail, so that the same survey may be used to measure loss and substantial delay and on-time performance. Thus it comprises a set of requirements for the design of a measuring system involving the selection and distribution of test letters sent and received by selected panellists, according to a specification that ensures that the test letter sample design is representative of the real mail flows.

This Technical Specification defines a set of physical marks called Address Block Locators (ABLs). ABLs are marks, printed in the vicinity of addresses on postal items, that are intended to facilitate automatic recognition of address location and processing of the addresses on mail sorting and video-coding equipment.
The Technical Specification describes two families of ABLs which may be printed on all types of postal items, including letters, flats and parcels.
In the first family, address block locators take the form of pictograms which bear no other information than being a landmark for the address block. One such pictogram is defined herein for use in association with the delivery address block. It may be printed at the same time as the address or pre-printed on an envelope, an insert, or a label, with the address being printed, on the same physical support, at a later stage.
The second family covers address block locators which contain an encoded specification of the address block type and location and which can also be used for encoding other data, not directly related to address block location. Such data may include addressee or postal item identifiers, routing data, non-delivery instructions, a return address and references or other data which are relevant for either the mailer or the addressee. It may also include address checking data which may be used to verify correct interpretation of the printed address by the OCR system. In this family, three types of ABL are defined: one based on a pattern of alphanumeric characters; one on a linear bar code and one based on two-dimensional symbologies. These locators can be applied to the delivery address block and to forwarding or return address blocks. They will normally be printed within the same process as the address itself.
The Technical Specification is intended to be used by:
-   mailers, during the production of mail;
(....)

The purpose of this Technical Specification is to define a facing identification mark (FIM), with procedures for its use, which can be used by any postal operator. It is primarily addressed to those postal operators that have not yet implemented the use of FIMs for automated facing and has been designed to minimise conflict with FIM marks that are already in use. Nevertheless, operators with existing FIMs are encouraged to consider support for migration onto this Technical Specification as and when they upgrade or replace facing equipment.
Use of the standard FIM offers the possibility for automated preparation of letters which do not carry a stamp and which arrive, in a postal facility, without being faced. These items can them be included in the domestic and international mechanised streams of mail.
This Technical Specification allows facer-cancellers and culler-facer-cancellers (or other automated equipment supporting the mail preparation function), to detect bar code-type marks enabling those machines to face and cancel items carrying the FIM. Through the incorporation of a coded value, called the FIM-code, this Technical Specification also supports segregation of FIM-marked items into up to 18 separate streams. This capability can be used to facilitate revenue control by allowing items to be segregated according the type of revenue control procedure required. For example, Business Reply items could be separated and allow accounting and cancellation to take place before, rather than after, the items are transported to their delivery office. This would simplify controls designed to prevent the sending of business reply items to addresses in other countries. However, it should be recognized that FIMs have no in-built security and an item may carry an inappropriate FIM code, resulting in it being placed in the wrong processing stream. Hence, in particular, the FIM alone cannot be relied upon as providing evidence of payment.

This European Standard specifies in the form of a "Code of Practice" the management controls and key performance indicators necessary for the effective and efficient management of customer's cargo throughout the transport process.
It is intended for use by the providers of the service and as general guidance by purchasers of such services (customers) and it defines the principles, best practices and obligations of the provider as well for the client as providing advice with regard to contribution by the customer that will facilitate the most effective outcome.
In addition, this Code of Practice strongly recommends that the service provider carry out regular self assessment of performance against defined criteria with the objective of continually improving the quality of services provided and is prepared in a manner which facilitates independent audit of the service provider's performance in order to give confidence to customers that the integrity of performance measurement is maintained.
Annex A contains a recommended procedure for "Self Assessment".

This document provides guidelines for printing addresses on mail items. These guidelines apply to addresses printed on mail items whose size is up to and including C5. It may also be applied to oversize items, commonly referred to as C5+. The address blocks covered are the addressee address block and the sender address block if they are both on the same side of the item. Otherwise, only the addressee address block is covered. Guidelines related to address lines are relevant for all lines in an address block.

This European Prestandard is a guideline for preparing environmental declarations and reporting. The guideline recommends the content and structure for documentation and evaluation of environmental performance in freight transportation. The guideline is applicable to freight transport purchasers and freight transport operators. Reliability and trustworthiness are essential to the use and acceptance of eco reporting. When specific data is not available it is therefore paramount to use commonly acknowledged data.
The calculations and results should be presented in a transparent and true way that aids the evaluation of the environmental performance of a given freight transport. As a rule of thumb, it can be said that when the method, used for calculating the energy consumption and emissions for one customer, is extended to all the costumers of a transport company, then all transport related energy consumption and emissions from that transport company should be accounted for.

This European Standard specifies the requirement to define, target and measure quality of service in public passenger transport (PPT), and provides guidance for the selection of related measurement methods.  
It is intended to be used by service providers in the presentation and monitoring of their services but is also recommended for use by authorities and agencies responsible for the procurement of PPT services in the preparation of invitations to tender.  
Its use promotes the translation of customer expectations and perceptions of quality into viable, measurable, and manageable quality parameters.
It is recognized that a single individual or company, or two or more parties sharing the responsibility for the provision of a PPT service in co-operation (e.g. authority and operator) may, in practice, seek to comply with the standard. In the latter situation, it is strongly recommended that the relationship between the parties be governed by a formal agreement (clause 5.2).
It is important to note that it is the service, not the service provider, which is in compliance with the standard.
Annex A sets out the comprehensive list of quality criteria.
Annex B provides a glossary of terms.
Annex C deals with aspects of performance measurement.
The standard is intended to be applicable to PPT services, as defined in clause 2.1 but need not exclude other transport services (e.g. charter and taxi systems).

This European Standard specifies requirements for making declarations with reg ard to the quality of performance of a goods transport service. It is intended to establish a means whereby service providers can set out specific data with regard to the performance criteria relevant to the service being provided that will enable shippers/packers to adequately plan their requirements and to meet their obligations under the packaging waste directive. This European Standard does not specify standards of performance. Annex A provides an example of a suitable form of declaration.

This European Standard establishes a common methodology for the calculation and declaration of energy consumption and greenhouse gas (GHG) emissions related to any transport service (of freight, passengers or both).
It specifies general principles, definitions, system boundaries, calculation methods, apportionment rules (allocation) and data recommendations, with the objective to promote standardised, accurate, credible and verifiable declarations, regarding energy consumption and GHG emissions related to any transport service quantified. It also includes examples on the application of the principles.
Potential users of this standard are any person or organisation who needs to refer to a standardised methodology when communicating the results of the quantification of energy consumption and GHG emissions related to a transport service, especially:
-   transport service operators (freight or passengers carriers);
-   transport service organisers (carriers subcontracting transport operations, freight forwarders and travel agencies);
-   transport service users (shippers and passengers).

This standard specifies the minimum qualitative and quantitative rules and characteristics of a furniture removal service.  It also specifies the principles which govern the general conditions of contract of the furniture removal service within the most appropriate legal and contractual framework within each of the member states.

This standard specifies the minimum qualitative and quantitative rules and characteristics of the provision of a furniture removal service, the service specifications of the furniture removal service being defined in prEN 12522-1. The standard also specifies the requirements for a quality approach.

This European Standard specifies quality system requirements, supplementary to those of EN ISO 9002, for the management of safety in the field of the transport of dangerous goods by road, rail and inland navigation. Its application covers, and is limited by, the range of transport related services that the company claims to provide in compliance with this European Standard.

This European Standard gives guidance on the application of EN ISO 9002 to the road transport, storage and distribution industries.