SIST EN 16584-2:2025

SLOVENSKI STANDARD
01-november-2025
Nadomešča:
SIST EN 16584-2:2017
Železniške naprave - Načrtovanje za osebe z omejenimi gibalnimi sposobnostmi -
Splošne zahteve - 2. del: Informacije
Railway applications - Design for PRM use - General requirements - Part 2: Information
Bahnanwendungen - Gestaltung für die Nutzung durch PRM - Allgemeine
Anforderungen - Teil 2: Informationen
Applications ferroviaires - Conception destinée à l'usage par les PMR: Exigences
générales - Partie 2: Informations
Ta slovenski standard je istoveten z: EN 16584-2:2025
ICS:
11.180.01 Pripomočki za Aids for disabled and
onesposobljene in handicapped persons in
hendikepirane osebe na general
splošno
45.020 Železniška tehnika na Railway engineering in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN 16584-2
EUROPEAN STANDARD
NORME EUROPÉENNE
October 2025
EUROPÄISCHE NORM
ICS 45.020; 11.180.01 Supersedes EN 16584-2:2017
English Version
Railway applications - Design for PRM use - General
requirements - Part 2: Information
Applications ferroviaires - Conception destinée à Bahnanwendungen - Gestaltung für die Nutzung durch
l'usage par les PMR: Exigences générales - Partie 2: PRM - Allgemeine Anforderungen - Teil 2:
Informations Informationen
This European Standard was approved by CEN on 30 June 2025.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2025 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 16584-2:2025 E
worldwide for CEN national Members.

Contents Page
European foreword . 4
Introduction . 6
1 Scope . 7
2 Normative references . 8
3 Terms and definitions . 8
4 Symbols and abbreviations . 12
5 Requirements and assessment . 13
5.1 General. 13
5.2 Infrastructure . 13
5.2.1 Parking facilities for persons with disabilities and persons with reduced mobility . 13
5.2.2 Obstacle-free routes . 13
5.2.3 Doors and entrances . 16
5.2.4 Ticketing, information desks and customer assistance points . 16
5.2.5 Visual information: signposting, pictograms, printed or dynamic information . 18
5.2.6 Spoken information . 20
5.2.7 Platform danger area and edges of platforms . 20
5.2.8 End of platforms . 20
5.2.9 Platform – wheelchair boarding aid operational zone. 21
5.2.10 Level track crossings . 21
5.2.11 Displays . 22
5.3 Rolling stock . 22
5.3.1 Seats – Priority seats . 22
5.3.2 Wheelchair spaces . 23
5.3.3 Doors . 24
5.3.4 Toilets . 27
5.3.5 Customer information . 29
5.3.6 Internal and external displays . 34
5.3.7 Call for aid device . 35
5.3.8 Wheelchair accessible sleeping accommodation . 36
6 Methodologies for Internal display scrolling speed and character display duration . 37
6.1 General. 37
6.2 Methodology . 37
Annex A (normative) PRM Signage . 38
A.1 Infrastructure signs . 38
A.2 Rolling stock signs . 38
A.3 International wheelchair sign . 39
A.4 Induction loop (for hearing aid systems) sign . 39
A.5 Call for aid . 40
A.6 Priority seating signs . 40
Annex B (normative) Tactile characteristics . 41
B.1 Tactile pictograms and characters . 41
B.2 Tactile controls . 42
B.3 Tactile feedback or tactile indication . 43
Annex C (normative) Eye point dimensions . 44
Annex D (normative) Visual acuity for displays . 45
Annex E (normative) Specific braille Requirements . 52
Annex F (normative) Characteristics of 'easily readable' . 53
Annex G (normative) Passenger external door audible signals . 57
G.1 General . 57
G.2 Door opening and closing signals - Characteristics . 58
G.3 Door finding signals . 58
G.4 Measuring Positions . 59
Annex H (informative) Other specific braille requirements . 60
H.1 General requirements for braille. 60
H.2 Checking readability of braille . 60
H.3 Recommendations for braille carrier material . 61
H.4 The braille cell . 61
H.5 Marburg medium spacing convention for braille . 62
H.6 Braille character sets . 62
Annex I (informative) Pictograms examples and ‘Good practice’ . 64
Annex J (informative) Examples of toilet control device ‘Good practice’ . 69
J.1 Orientation of equipment and associated labels . 69
J.2 Function identification . 69
J.3 “Vacant / occupied / out of service” indicator . 72
Annex K (informative) Electronic display assessment guidance . 74
K.1 General . 74
K.2 Worked through assessment example . 75
Annex L (informative) Examples of sans serif fonts . 76
Annex M (informative) Examples of tactile toilet door locking devices . 78
Annex N (informative) Door Buttons . 81
N.1 General . 81
N.2 Examples of door buttons . 81
N.3 Visual and tactile symbols on or near door buttons . 81
Annex ZA (informative) Relationship between this European Standard and the essential
requirements of EU Directive (EU) 2016/797 aimed to be covered . 83
Bibliography . 86
European foreword
This document (EN 16584-2:2025) has been prepared by Technical Committee CEN/TC 256 “Railway
applications”, the secretariat of which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by April 2026, and conflicting national standards shall be
withdrawn at the latest by April 2026.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN 16584-2:2017.
In comparison with the previous edition, the following technical modifications have been made:
— the document template has been updated;
— the document has been revised generally for document references and editorial issues with
grammar;
— scope modified;
— normative references updated;
— terms and definitions revised;
— 5.1 removed references to annexes covering EC verification and testing requirements;
— 5.2.2.2 (2) Route identification – text updated;
— 5.2.5 (4) Visual Information – text updated;
— 5.2.8 (3) additional requirement;
— 5.3.1 (1) Priority Seats – text updated, and assessment added;
— 5.3.3.2 Exterior Doors - text amended and additional requirements;
— 5.3.5.3 (5) Dynamic Visual Information – text updated;
— 5.3.7 (3 ii) Call for Aid – text changed to align with the TSI;
— 6.2 Methodologies – Internal Displays – text updated;
— Annex A “EC verification – Interoperability constituents” removed;
— Annex B “Summary of testing requirements” removed;
— Subsequent annexes renumbered;
— Clause A.2 updated;
— Clause A.5 Call for Aid text updated;
— Annex G updated in line with Appendix G of the TSI;
— Clause H.5 updated;
— Clause I.5 replacement figure;
— Clause L.2 updated;
— Annex N text updated;
— Annex ZA updated;
— Bibliography updated.
This document has been prepared under a standardization request addressed to CEN by the European
Commission. The Standing Committee of the EFTA States subsequently approves these requests for its
Member States.
For the relationship with EU Legislation, see informative Annex ZA, which is an integral part of this
document.
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the
United Kingdom.
Introduction
This document is part of a suite of four ‘Design for PRM use’ standards that have in total nine parts:
— EN 16584 is a standard that covers both infrastructure and rolling stock — Railway applications —
Design for PRM use — General requirements:
— Part 1: Contrast (EN 16584-1);
— Part 2: Information (EN 16584-2);
— Part 3: Optical and friction characteristics (EN 16584-3).
— EN 16585 is a standard that covers rolling stock — Railway applications — Design for PRM use —
Equipment and components on board rolling stock:
— Part 1: Toilets (EN 16585-1);
— Part 2: Elements for sitting, standing and moving (EN 16585-2);
— Part 3: Clearways and internal doors (EN 16585-3).
— EN 16586 is a standard that covers rolling stock — Railway applications — Design for PRM use —
Accessibility of persons with reduced mobility to rolling stock:
— Part 1: Steps for access and egress (EN 16586-1);
— Part 2: Boarding aids (EN 16586-2).
— EN 16587 is a standard that covers infrastructure — Railway applications — Design for PRM use —
Requirements for obstacle-free routes for infrastructure.
These standards aim to clarify the requirements (with clear and consistent terms and definitions) and
to define the associated criteria and, where appropriate, methodologies to allow a clear pass/fail
assessment.
1 Scope
This document describes the specific ‘Design for PRM use’ requirements applying to both infrastructure
and rolling stock and the assessment of those requirements. The following applies to this document:
— The definitions and requirements describe specific aspects of ‘Design for PRM use’ required by
persons with disabilities and persons with reduced mobility as defined in the PRM TSI.
— This document defines elements that are universally valid for obstacle-free travelling relating to
tactile feedback, transmission of visual and acoustic information. The definitions and requirements
of this document cover the infrastructure and rolling stock applications.
— This document only refers to aspects of accessibility for PRM passengers; it does not define non-
PRM related requirements and definitions.
— This document assumes that the infrastructure or rolling stock is in its defined operating condition.
— Where minimum or maximum dimensions are quoted these are absolute NOT nominal
requirements.
The ‘General requirements’ standard is written in three parts:
— Part 1 contains:
— contrast.
— This document is Part 2 and contains:
— spoken information;
— written information;
— tactile information;
— pictograms;
— audible signals.
— Part 3 contains:
— lighting;
— low reflective properties;
— transparent obstacles;
— slip resistance.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN 81-70:2021+A1:2022, Safety rules for the construction and installation of lifts - Particular
applications for passenger and goods passenger lift - Part 70: Accessibility to lifts for persons including
persons with disability
EN 16584-1:2025, Railway applications — Design for PRM use — General requirements — Part 1:
Contrast
EN 16584-3:2025, Railway applications — Design for PRM use — General requirements — Part 3: Optical
and friction characteristics
EN 16585-1:2025, Railway applications — Design for PRM use — Equipment and components on board
rolling stock — Part 1: Toilets
EN 16585-2:2025, Railway applications — Design for PRM use — Equipment and components on board
rolling stock — Part 2: Elements for sitting, standing and moving
EN 16587:2025, Railway applications — Design for PRM use — Requirements for obstacle-free routes for
infrastructure
EN 17285:2020, Railway applications - Acoustics - Measuring of door audible warnings
EN IEC 60268-16:2020, Sound system equipment - Part 16: Objective rating of speech intelligibility by
speech transmission index
ISO 3864-1:2011, Graphical symbols — Safety colours and safety signs — Part 1: Design principles for
safety signs and safety markings
ISO 7000:2019, Graphical symbols for use on equipment — Registered symbols
ISO 7001:2023, Graphical symbols — Registered public information symbols
ISO 21542:2021, Building construction — Accessibility and usability of the built environment
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply
ISO and IEC maintain terminology databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https://www.iso.org/obp/
— IEC Electropedia: available at https://www.electropedia.org/
3.1
ascender
part of any of the characters b, d, f, h, i, j, k, l or t which protrudes above the x-height of the character
Note 1 to entry: For examples see Annex F.
3.2
bezel
raised area that surrounds a pressel as part of a pushbutton
3.3
character height
vertical size of uppercase letters or numbers
Note 1 to entry: For examples see Annex F.
3.4
compressed ‘ascender’
ascender that has been compressed or squashed or misaligned and does not use a consistent x-height
and/or ascender height
Note 1 to entry: For examples see Annex F.
3.5
compressed ‘descender’
descender that has been compressed or squashed or misaligned and does not use a consistent x-height
and/or descender height
Note 1 to entry: For examples see Annex F.
3.6
contrast
perception of a difference visually between one surface or element of a building/rail vehicle and
another by reference to their light reflectance values (LRV) or luminance values
Note 1 to entry: See BS 8300-1 and BS 8300-2 for further information.
3.7
customer information
visual and spoken information other than information intended only for staff
3.8
descender
part of any of the characters g, j, p, q or y which protrudes below the level of the baseline
Note 1 to entry: For examples see Annex F.
3.9
essential information
subset of customer information delivered within the confines of the infrastructure comprising
information concerning the departure of train services and safety instructions
Note 1 to entry: Platform number, train routeing information, departure times and any updates/changes to
previously available information and actions required in reaction to a threat to personal safety (e.g. evacuate
station FIRE!, stand back from platform edge train approaching).
3.10
first step
step that is the first step for a passenger to use, to overcome a height change
Note 1 to entry: For the external access/egress steps this will normally be the step that is closest to the platform
edge (fixed or moveable step), therefore this is the first step when boarding and the last step when alighting.
Note 2 to entry: In the context of steps for internal height changes (other than the external access/egress steps)
this means the first usable step when ascending and the edge of the walking floor when descending.
3.11
halo
illuminated ring surrounding a pressel, not necessarily continuous
3.12
innovative solution
technological progression that results in a solution that does not comply with the specification set out in
Clause 5 of this standard or for which there are no assessment methods
Note 1 to entry: An innovative solution (Article 6 Commission Regulation (EU) N° 2023/1694 of 10 August 2023)
may only be used following a positive opinion from the European Commission.
3.13
last step
final step for an ascending passenger to use to overcome a height change, forming the edge of the
walking floor
3.14
low reflective properties
characteristics that reduce reflection of light from a surface
3.15
mixed case
text using a combination of upper and lower case characters
Note 1 to entry: For examples see Annex F.
3.16
pictogram
graphical symbol, diagram or figure with a particular meaning which directly represents or conveys its
meaning independently of language through a pictorial representation of a physical object, action or
character
Note 1 to entry: Refer to ISO 7001:2023, ISO 22727:2007 and ISO 9186 (all parts) for rules regarding graphical
symbols and frames.
3.17
pressel
surface of the pushbutton which is pressed in order to activate the pushbutton
3.18
routeing information
information, used by passengers to guide them on their journey, a guide as to which route to take to get
to a required destination or facility and changes along that journey
Note 1 to entry: This can be temporary information to an event e.g. exhibition or sporting event but NOT any form
of commercial advertising.
3.19
sans serif font
character set from a sans serif typeface
Note 1 to entry: For examples see Annex F.
3.20
sans serif
without serifs
Note 1 to entry: For examples see Annex F.
3.21
serif
additional stroke or line attached to the main strokes of a character or number
Note 1 to entry: For examples see Annex F.
3.22
slip resistant
surface finish that is sufficiently rough or otherwise specially formulated so that friction between the
surface and a person's footwear or mobility aid is maintained at an acceptable level in both wet and dry
conditions
Note 1 to entry: Snow and ice are outside this definition and this standard, therefore other special measures (e.g.
operational) should be taken for steps and platforms etc that are exposed to these weather conditions.
3.23
spoken information
information audibly communicated in words
Note 1 to entry: This can be direct, pre-recorded or synthesized information.
3.24
station
form of infrastructure where a train operates, and passengers can board or alight in normal operation
3.25
tactile
information that is relayed through the physical sense of touch
Note 1 to entry: Tactile signs, controls, symbols, pictograms, guide path and Braille or raised characters are a
physical means by which tactile information is provided.
3.26
typeface
character set (letters and numbers) of a particular design that is categorised as either ‘serif’ or ‘sans
serif’ where this is a collective definition of all the characters in that typeface and not the individual
characters
Note 1 to entry: Examples of the characters in a ‘serif and sans serif’ typeface are shown in Annex F and example
typefaces in Annex N.
3.27
universal toilet
toilet designed to be used by all passengers including passengers in wheelchairs
3.28
visual acuity
threshold of the capacity of the eye to perceive fine details of a visual object (a sign), the recognizability
of which depends on the visual angle
3.29
visual information
written information, pictograms and markings
3.30
wheelchair space
designated space in the passenger compartment for a wheelchair user and their wheelchair
3.31
written information
information visually communicated in words, letters and numerals, excluding pictograms and markings
4 Symbols and abbreviations
For purposes of this document, the symbols and abbreviations in Table 1 and Table 2 apply.
Table 1 —Abbreviations
Abbreviation Designation
EN European Standard
ISO the International Organization for Standardization
NCS Natural Colour System
PRM Persons with disabilities and persons with reduced mobility
RAL German colour matching system issued by RAL gGmbH.
STI-PA Speech Transmission Index Passenger Address
TSI Technical Specification for Interoperability
Table 2 —Symbols
Symbol Designation Unit
%ile percentile
dB unit of noise level decibel
L average noise levels decibel
Aeq
Hz unit of frequency Hertz
L unit of luminance in candela per square metre cd/m
m unit of length metre
mm unit of length millimetre
s unit of time second
5 Requirements and assessment
5.1 General
All dimensions in the figures are in millimetres (mm) unless otherwise stated.
5.2 Infrastructure
5.2.1 Parking facilities for persons with disabilities and persons with reduced mobility
Where a station specific parking area exists, there shall be sufficient and adapted parking spaces
reserved for persons with disabilities and persons with reduced mobility eligible to utilize them at the
nearest practicable position, within the parking area, to an accessible entrance.
— International or National Standards or Guidance shall apply to parking spaces (this includes but is
not limited to the number of spaces, access, location, dimensions, materials, colours, signing and
lighting).
5.2.2 Obstacle-free routes
5.2.2.1 Vertical circulation
Staircases on the obstacle-free routes shall as a minimum have tactile warning surface indicators
according to EN 16587:2025 installed before the first descending step of flights of stairs of three steps
or more.
— International or National Standards or Guidance shall apply to tactile warning surface indicators.
5.2.2.2 Route identification
1) Obstacle-free routes shall be clearly identified by visual information as detailed in 5.2.5.
2) Information on the obstacle-free route shall be provided to visually impaired people by tactile and
contrasting walking surface indicators as a minimum:
— International or National Standards or Guidance shall apply to tactile walking surface
indicators.
— If a tactile path is installed it shall comply with National Standards or Guidance and shall be
provided along the full length of the obstacle-free route(s).
— Contrast shall be assessed according to EN 16584-1:2025
— This requirement does not apply to obstacle-free routes to and from car parks.
— If more than one facility of a certain type of public area are provided, the route to at least one of
them shall be indicated by tactile and contrasting walking surface indicators.
— Tactile walking surface indicators can be omitted when the route is indicated unambiguously
by built or natural elements, such as edges and surfaces that can be followed tactually and
visually.
— Technical solutions using remotely controlled audible devices or telephone applications are
permitted to be used in addition or as an alternative:
— When used as an addition to the tactile walking surface indicators, international or
National Standards or Guidance, if available shall apply.
— When they are intended to be used as an alternative, they shall be treated as innovative
solutions.
NOTE ‘Innovative solution’ in this context refers to the defined process in article 6 of the PRM TSI.
3) If there are handrails or walls within reach along the obstacle-free route to the platform, they shall
have brief information (for example platform-number or direction-information). The information
shall be in braille or prismatic letters or numbers (recommendation is to have both braille and
prismatic letters or numbers). The information shall be located on the handrail, or on the wall at a
height between 1 450 mm and 1 650 mm.
— Arrows are permissible, in addition to braille or prismatic letters and numbers.
— For the purpose of this standard prismatic means raised or tactile character and shall be
assessed according to Annex B.
— Braille shall be assessed according to Annex E.
— When placed on the handrail, this information shall be positioned on the rear of the handrail.
The centreline of the tactile information shall be within the 180° arc as shown in Figure 1.
— When placed on the wall, this information shall be positioned as shown in Figure 2.
— This information shall be on both the left and right hand side handrails or walls along the
obstacle-free route.
Key
1 tactile information in braille and prismatic characters on handrails at height 850 mm to 1 000 mm
2 0° to 180° angle from top of handrail to centreline of tactile information at rear of handrail
3 wall, surface or structure on which handrail is mounted (rear side of the handrail)
NOTE The example in Figure 1 shows the tactile information at approximately 140° from the top.
Figure 1 — Positioning of tactile information on the handrail
Dimensions in millimetres
Key
1 height range within which tactile information in braille or prismatic characters shall be positioned as
measured vertically from the walking floor
2 walking floor
3 sign or label containing tactile information
Figure 2 — Vertical positioning of tactile information on the wall or surface
5.2.3 Doors and entrances
Door operating devices shall be identifiable by touch, for example tactile markings see Annex B, and
shall indicate the functionality.
— Where fitted assessment shall be according to appropriate international or national standards.
5.2.4 Ticketing, information desks and customer assistance points
1) Where manual ticket sales counters, information desks and customer assistance points are
provided along the obstacle-free route:
i. A minimum of one desk shall be accessible to a wheelchair user and to people of small stature.
— Assessment shall be according to ISO 21542:2021 or appropriate national or regional
standards.
ii. A minimum of one desk shall be fitted with an induction loop system for hearing assistance.
2) If there is a glass barrier between the passenger and salesperson at the ticket counter:
i. This shall be removable
ii. If the glass barrier is not removable, an intercom system shall be fitted
NOTE 1 'Glass' in the context of this standard is to be understood as any transparent material, see
EN 16584-3:2025 for the requirements of glass barriers.
3) If electronic devices are fitted that display pricing information to the salesperson, such devices shall
also be fitted that display the price to the person purchasing the ticket.
— Assessment shall be according to Annex K
i. All information on the display shall be between 1 200 and 1 600 mm above the walking floor
measured vertically from that floor.
ii. The information shall be viewed from the eye points of the agreed design range, for example:
5 %ile female to 95 %ile male.
— Assessment shall be according to Annex C and relevant anthropometric data.
— Assessment for the wheelchair accessible ticket desk shall assume that the PRM is seated in
a wheelchair for the assessment to be made with eye points as defined in Annex C.
— Assessment for the non-wheelchair accessible ticket desk shall assume that the PRM is
standing for the assessment to be made with eye points as defined in Annex C.
iii. The height of uppercase letters and numbers on electronic displays shall be a minimum of
14 mm. The reading distance shall be a minimum of 500 mm from the display.
— Assessment of contrast and brightness shall be according to EN 16584-1:2025.
— For minimum reading distances greater than 500 mm then a proportionately larger
character height shall be used. See Annex D for a permitted method of determining the
height.
4) Where ticket vending machines are provided on an obstacle-free route at a station a minimum of
one of these machines:
i. Shall have a tactile contact area, to include the keyboard, the payment and ticket vending areas,
at a height according to ISO 21452:2021 or appropriate national or regional standards
— Tactile feedback from the ticket machine or verbal communication of the process to a
partially sighted person is recommended
ii. Shall have a display and keyboard which shall be visible by someone sitting in a wheelchair.
— Assessment of contrast for characters on the keyboard shall be according to
EN 16584-1:2025 and lighting conditions shall be according to EN 16584-3:2025.
iii. The information shall be viewed from the eye points of the agreed design range for example,
5 %ile female to 95 %ile male.
— Assessment shall be according to Annex I and relevant anthropometric data.
— Assessment for the wheelchair accessible ticket vending machine shall assume that the
PRM is seated in a wheelchair for the assessment to be made with eye points as defined in
Annex C.
iv. The height of uppercase letters and numbers on ticket vending machine displays shall be a
minimum of 7 mm. The reading distance shall be a minimum of 500 mm from the display.
— Assessment of contrast and brightness shall be according to EN 16584-1:2025.
— For minimum reading distances greater than 500 mm then a proportionately larger
character height shall be used. See Annex D for a permitted method of determining the
height.
v. If the display is the method of entering information, then it shall comply with the requirements
of 5.2.4 (4) (i).
5.2.5 Visual information: signposting, pictograms, printed or dynamic information
1) The following information shall be provided:
— safety information and safety instructions;
— warning, prohibition and mandatory actions signs;
— information concerning the departure of trains;
— identification of station facilities, where provided, and access routes to those facilities.
2) The fonts, symbols and pictograms used for visual information shall contrast with their
background.
— Contrast shall be assessed according to EN 16584-1:2025.
3) Signage (signposting) containing appropriate information shall be provided:
i. At all points where passengers need to make a route taking decision:
— A route taking decision is when a choice between continuing along an existing route or
choosing another is made see Annex K for examples.
— The appropriate level of information required to make the decision shall be provided. For
example, “To the platforms” may be appropriate at the first decision making point when
entering the station, rather than specific signs for individual platforms.
— All information to be used in a station shall be collated and shall be assessed at the design
review phase (see Annex I) to show the appropriate nature of information used.
ii. At intervals on the route:
— Intervals shall be no greater than 100 m apart,
— A plan/map of station shall be assessed at the design review phase, see Annex I showing
locations of station routing information and then demonstrated when built.
iii. Signage, symbols and pictograms shall be applied consistently over the whole route.
— All signage, symbols and pictograms to be used in a station shall be collated and shall be
assessed at the design review phase, see Annex I, to show the consistency of signage,
symbols and pictograms used.
4) The information concerning the departure of trains (including destination, intermediate stops,
platform number and time) shall be available suitable for reading from a height of 1 600 mm in at
least one location in the station.
— At a minimum of one location the information on signage or on a display shall be at a height no
greater than 1 600 mm. The minimum height for that information shall be 700 mm above the
floor.
— Where typical departure signage is an A0 printed timetable, an alternative format should be
used in the location defined as readable by a PRM to allow the PRM to get close to the
information to help them read it.
5) The typeface used for visual information shall be easily readable.
— Assessment shall be according to Annex F.
— All safety, warning, mandatory action and prohibition signs shall include pictograms and shall
be designed according to ISO 3864-1:2011.
6) Tactile information signage shall be fitted in:
— Toilets, for functional information and call for aid if appropriate.
— Assessment shall be according to Annex B and see Annex J for examples. If braille is used it
shall be according to Annex E and see Annex J for good practice information.
— Lifts according to EN 81-70:2021+A1:2022, 5.4.2 Table 4 and Table 5.
7) Time information presented in digits shall be in the 24 h system.
8) The following specific graphic symbols and pictograms shall be fitted with the wheelchair symbol
according to Annex A:
— directional information for wheelchair specific routes;
— indication of the wheelchair accessible toilets and other amenities if provided;
— assessment shall be according to Annex A and see Annex I for examples;
— if there is train configuration information on the platform, indication of the wheelchair
boarding location;
— the symbols are permitted to be combined with other symbols see Annex I for examples.
9) Where induction loops are fitted these shall be indicated by a sign as described in Annex A.
10) In wheelchair accessible toilets, where hinged handrails are provided, a graphic symbol showing
the rail in both the stowed and deployed position shall be provided. See Annex I for examples.
— Assessment shall ensure compliance with the characteristics in Annex A.
11) There shall be no more than five pictograms, together with a directional arrow, indicating a single
direction placed adjacent to each other at a single location. See Annex I for examples.
12) Displays shall be compliant with the requirements of 5.2.11. In this point, the term “display” shall
be understood as any support of dynamic information.
5.2.6 Spoken information
The spoken information, where provided, shall have a minimum STI-PA level of 0,45.
— Assessment shall be according to EN IEC 60268-16:2020.
— Where provided, spoken information should be consistent with essential visual information that is
being displayed.
— Where spoken information is not provided automatically, an audible communication system should
be provided to allow users to acquire the same information, for example a staffed or automated
telephone information service.
5.2.7 Platform danger
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