General Information

Abstract

New edition of ParlayX specification based on requirements in EG 201 988-4, corresponding to 3GPP TS 29.199 Rel-7.The present document is part 3 of the Stage 3 Parlay X 3 Web Services specification for Open Service Access (OSA).
The OSA specifications define an architecture that enables application developers to make use of network functionality through an open standardized interface, i.e. the OSA APIs.
The present document specifies the Call Notification Web Service. The following are defined here:
• Name spaces.
• Sequence diagrams.
• Data definitions.
• Interface specification plus detailed method descriptions.
• Fault definitions.
• Service Policies.
• WSDL Description of the interfaces.

Status
Published
Publication Date
14-Jul-2008
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
18-Jun-2008
Due Date
23-Aug-2008
Completion Date
15-Jul-2008

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Overview

SIST ES 202 504-3 V1.1.1:2008, titled Open Service Access (OSA) - Parlay X Web Services - Part 3: Call Notification (Parlay X 3), defines standardized web service interfaces for call notification within telecom networks. Developed under the SIST framework and aligned with the 3GPP TS 29.199 Release 7, this standard is a key component of the Parlay X 3.0 suite for Open Service Access (OSA). Its main goal is to simplify access to network call notification features by providing high-level APIs, reducing the need for deep telecom domain knowledge for application development.

By exposing call control functionality via open, XML/SOAP-based interfaces, this standard enables IT developers to integrate telecommunications call events such as missed calls, busy signals, or unreachable parties into web-based or enterprise applications in a uniform manner.

Key Topics

  • Web Service Interface Definitions: Standardized APIs for call notification events, built on WSDL and XML Schema.
  • Call Event Handling: Methods for applications to respond to network events like busy signals, no answers, not reachable, and call attempts.
  • Notification Mechanisms:
    • Synchronous "handle" operations that allow applications to direct call handling (e.g., continue, end, or re-route calls).
    • Asynchronous "notify" operations to inform subscribers or applications about call events.
  • Service Policies and Fault Management: Detailed behaviors, errors, and policies for robust service integration.
  • Sequence Diagrams: Visual representations illustrating typical call notification workflows, including SMS notifications for missed calls.
  • Namespaces and Data Definition: Standardized XML namespaces and data structures for interoperability.

Applications

The standardized Call Notification web service is widely applicable across telecommunications and IT integration scenarios:

  • Unified Communications: Integrates telephony events with other digital communication tools (e.g., redirecting calls, managing missed calls, or routing to voicemail).
  • Contact Centers: Automates call redirection based on real-time availability of staff or external triggers.
  • Enhanced User Services: Notifies users via SMS when they miss calls, are busy, or unreachable, thus improving customer experience.
  • Workflow Automation: Automates business processes by linking telephony events to IT systems, such as CRM or service desk applications.
  • Custom Call Handling: Allows the implementation of custom business logic for incoming calls-such as context-based routing or custom notifications-without requiring extensive telecom expertise.

Example Use Cases

  • A web application provides users with options to handle calls when busy, including routing to a different number or voicemail based on user preferences.
  • An enterprise service triggers automation (like ticket creation) when a support number is dialed and staff are unavailable.
  • Automated SMS notifications ensure customers are promptly informed of missed business calls.

Related Standards

SIST ES 202 504-3 is part of a comprehensive suite enabling developer access to network services through Parlay X Web Services:

  • SIST ES 202 504-1: Common components and definitions used throughout the Parlay X suite.
  • SIST ES 202 504-2: Third Party Call web services.
  • SIST ES 202 504-4: Short Messaging services, often used in tandem for SMS missed call alerts.
  • 3GPP TS 29.199: Underlying technical specification for Open Service Access.
  • W3C XML Schema: Underpins the data definitions and types used in the interface.
  • ETSI ES 202 504-10: Call Handling services for broader telephony scenarios.

Practical Value

Implementing this standard helps telecom operators, service providers, and IT developers:

  • Accelerate the development and deployment of call notification-enabled applications.
  • Reduce complexity and cost associated with telecom integrations.
  • Ensure interoperability and future-proof solutions through adherence to internationally recognized standards.
  • Enhance end-user service capability and experience by enabling responsive, automated, and context-aware call management solutions.

Utilizing SIST ES 202 504-3 streamlines the process of bringing innovative communication services to market, supporting both agility and reliability in converged networking environments.

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Frequently Asked Questions

SIST ES 202 504-3 V1.1.1:2008 is a standard published by the Slovenian Institute for Standardization (SIST). Its full title is "Open Service Access (OSA) - Parlay X Web Services - Part 3: Call Notification (Parlay X 3)". This standard covers: New edition of ParlayX specification based on requirements in EG 201 988-4, corresponding to 3GPP TS 29.199 Rel-7.The present document is part 3 of the Stage 3 Parlay X 3 Web Services specification for Open Service Access (OSA). The OSA specifications define an architecture that enables application developers to make use of network functionality through an open standardized interface, i.e. the OSA APIs. The present document specifies the Call Notification Web Service. The following are defined here: • Name spaces. • Sequence diagrams. • Data definitions. • Interface specification plus detailed method descriptions. • Fault definitions. • Service Policies. • WSDL Description of the interfaces.

New edition of ParlayX specification based on requirements in EG 201 988-4, corresponding to 3GPP TS 29.199 Rel-7.The present document is part 3 of the Stage 3 Parlay X 3 Web Services specification for Open Service Access (OSA). The OSA specifications define an architecture that enables application developers to make use of network functionality through an open standardized interface, i.e. the OSA APIs. The present document specifies the Call Notification Web Service. The following are defined here: • Name spaces. • Sequence diagrams. • Data definitions. • Interface specification plus detailed method descriptions. • Fault definitions. • Service Policies. • WSDL Description of the interfaces.

SIST ES 202 504-3 V1.1.1:2008 is classified under the following ICS (International Classification for Standards) categories: 35.100.01 - Open systems interconnection in general. The ICS classification helps identify the subject area and facilitates finding related standards.

SIST ES 202 504-3 V1.1.1:2008 is available in PDF format for immediate download after purchase. The document can be added to your cart and obtained through the secure checkout process. Digital delivery ensures instant access to the complete standard document.

Standards Content (Sample)


Final draft ETSI ES 202 504-3 V1.1.1 (2008-02)
ETSI Standard
Open Service Access (OSA);
Parlay X Web Services;
Part 3: Call Notification
(Parlay X 3)
�
2 Final draft ETSI ES 202 504-3 V1.1.1 (2008-02)

Reference
DES/TISPAN-01034-3-OSA
Keywords
API, OSA, service
ETSI
650 Route des Lucioles
F-06921 Sophia Antipolis Cedex - FRANCE

Tel.: +33 4 92 94 42 00  Fax: +33 4 93 65 47 16

Siret N° 348 623 562 00017 - NAF 742 C
Association à but non lucratif enregistrée à la
Sous-Préfecture de Grasse (06) N° 7803/88

Important notice
Individual copies of the present document can be downloaded from:
http://www.etsi.org
The present document may be made available in more than one electronic version or in print. In any case of existing or
perceived difference in contents between such versions, the reference version is the Portable Document Format (PDF).
In case of dispute, the reference shall be the printing on ETSI printers of the PDF version kept on a specific network drive
within ETSI Secretariat.
Users of the present document should be aware that the document may be subject to revision or change of status.
Information on the current status of this and other ETSI documents is available at
http://portal.etsi.org/tb/status/status.asp
If you find errors in the present document, please send your comment to one of the following services:
http://portal.etsi.org/chaircor/ETSI_support.asp
Copyright Notification
No part may be reproduced except as authorized by written permission.
The copyright and the foregoing restriction extend to reproduction in all media.

© European Telecommunications Standards Institute 2008.
© The Parlay Group 2008.
All rights reserved.
TM TM TM TM
DECT , PLUGTESTS , UMTS , TIPHON , the TIPHON logo and the ETSI logo are Trade Marks of ETSI registered
for the benefit of its Members.
TM
3GPP is a Trade Mark of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners.
ETSI
3 Final draft ETSI ES 202 504-3 V1.1.1 (2008-02)
Contents
Intellectual Property Rights.5
Foreword.5
1 Scope.7
2 References.7
2.1 Normative references.7
3 Definitions and abbreviations.8
3.1 Definitions.8
3.2 Abbreviations.8
4 Detailed service description .8
5 Namespaces.9
6 Sequence diagrams.9
6.1 SMS notification of a missed call.9
6.2 Media interaction – Collection of digits from end user.10
6.3 Notification of media interaction.10
7 XML Schema data type definition .11
7.1 ActionValues enumeration.11
7.2 Action structure.11
7.3 CallEvents enumeration.11
8 Web Service interface definition.12
8.1 Interface: CallDirection.12
8.1.1 Operation: handleBusy.12
8.1.1.1 Input message: handleBusyRequest .13
8.1.1.2 Output message: handleBusyResponse.13
8.1.1.3 Referenced faults.13
8.1.2 Operation: handleNotReachable.13
8.1.2.1 Input message: handleNotReachableRequest.13
8.1.2.2 Output message: handleNotReachableResponse.13
8.1.2.3 Referenced faults.14
8.1.3 Operation: handleNoAnswer.14
8.1.3.1 Input message: handleNoAnswerRequest .14
8.1.3.2 Output message: handleNoAnswerResponse.14
8.1.3.3 Referenced faults.14
8.1.4 Operation: handleCalledNumber.14
8.1.4.1 Input message: handleCalledNumberRequest.15
8.1.4.2 Output message: handleCalledNumberResponse.15
8.1.4.3 Referenced faults.15
8.2 Interface: CallNotification.15
8.2.1 Operation: notifyBusy.15
8.2.1.1 Input message: notifyBusyRequest .15
8.2.1.2 Output message: notifyBusyResponse.15
8.2.1.3 Referenced faults.16
8.2.2 Operation: notifyNotReachable.16
8.2.2.1 Input message: notifyNotReachableRequest.16
8.2.2.2 Output message: notifyNotReachableResponse.16
8.2.2.3 Referenced faults.16
8.2.3 Operation: notifyNoAnswer.16
8.2.3.1 Input message: notifyNoAnswerRequest .16
8.2.3.2 Output message: notifyNoAnswerResponse.16
8.2.3.3 Referenced faults.17
8.2.4 Operation: notifyCalledNumber.17
8.2.4.1 Input message: notifyCalledNumberRequest.17
ETSI
4 Final draft ETSI ES 202 504-3 V1.1.1 (2008-02)
8.2.4.2 Output message: notifyCalledNumberResponse.17
8.2.4.3 Referenced faults.17
8.2.5 Operation: notifyAnswer.17
8.2.5.1 Input message: notifyAnswerRequest.17
8.2.5.2 Output message: notifyAnswerResponse.17
8.2.5.3 Referenced faults.17
8.2.6 Operation: notifyPlayAndCollectEvent.18
8.2.6.1 Input message: notifyPlayAndCollectEventRequest.18
8.2.6.2 Output message: notifyPlayAndCollectEventResponse.18
8.2.6.3 Referenced faults.18
8.2.7 Operation: notifyPlayAndRecordEvent.18
8.2.7.1 Input message: notifyPlayAndRecordEventRequest.18
8.2.7.2 Output message: notifyPlayAndRecordEventResponse.18
8.2.7.3 Referenced faults.18
8.3 Interface: CallDirectionManager.18
8.3.1 Operation: startCallDirectionNotification.19
8.3.1.1 Input message: startCallDirectionNotificationRequest .19
8.3.1.2 Output message: startCallDirectionNotificationResponse .19
8.3.1.3 Referenced Faults.19
8.3.2 Operation: stopCallDirectionNotification.19
8.3.2.1 Input message: stopCallDirectionNotificationRequest .19
8.3.2.2 Output message: stopCallDirectionNotificationResponse .19
8.3.2.3 Referenced Faults.20
8.3.3 Operation: startPlayAndCollectNotification.20
8.3.3.1 Input message: startPlayAndCollectNotificationRequest .20
8.3.3.2 Output message: startPlayAndCollectNotificationResponse.20
8.3.3.3 Referenced Faults.20
8.3.4 Operation: startPlayAndRecordNotification.20
8.3.4.1 Input message: startPlayAndRecordNotificationRequest .20
8.3.4.2 Output message: startPlayAndRecordNotificationResponse .21
8.3.4.3 Referenced Faults.21
8.3.5 Operation: stopMediaInteractionNotification.21
8.3.5.1 Input Message: stopMediaInteractionNotificationRequest .21
8.3.5.2 Output Message: stopMediaInteractionNotificationResponse .21
8.3.5.3 Referenced Faults.21
8.4 Interface: CallNotificationManager.21
8.4.1 Operation: StartCallNotification.21
8.4.1.1 Input message: startCallNotificationRequest .22
8.4.1.2 Output message: startCallNotificationResponse.22
8.4.1.3 Referenced Faults.22
8.4.2 Operation: stopCallNotification.22
8.4.2.1 Input message: stopCallNotificationRequest .22
8.4.2.2 Output message: stopCallNotificationResponse .22
8.4.2.3 Referenced Faults.22
9 Fault definitions.23
10 Service policies .23
Annex A (normative): WSDL for Call Notification .24
Annex B (informative): Bibliography.25
History .26

ETSI
5 Final draft ETSI ES 202 504-3 V1.1.1 (2008-02)
Intellectual Property Rights
IPRs essential or potentially essential to the present document may have been declared to ETSI. The information
pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found
in ETSI SR 000 314: "Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in
respect of ETSI standards", which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web
server (http://webapp.etsi.org/IPR/home.asp).
Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee
can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web
server) which are, or may be, or may become, essential to the present document.
Foreword
This ETSI Standard (ES) has been produced by ETSI Technical Committee Telecommunications and Internet
converged Services and Protocols for Advanced Networking (TISPAN), and is now submitted for the ETSI standards
Membership Approval Procedure.
The present document is part 3 of a multi-part deliverable covering Open Service Access (OSA); Parlay X
Web Services, as identified below:
Part 1: "Common";
Part 2: "Third Party Call";
Part 3: "Call Notification";
Part 4: "Short Messaging";
Part 5: "Multimedia Messaging";
Part 6: "Payment";
Part 7: "Account Management";
Part 8: "Terminal Status";
Part 9: "Terminal Location";
Part 10: "Call Handling";
Part 11: "Audio Call";
Part 12: "Multimedia Conference";
Part 13: "Address List Management";
Part 14: "Presence";
Part 15: "Message Broadcast";
Part 16: "Geocoding";
Part 17: "Application-driven Quality of Service (QoS)";
Part 18: "Device Capabilities and Configuration";
Part 19: "Multimedia Streaming Control";
Part 20: "Multimedia Multicast Session Management".
ETSI
6 Final draft ETSI ES 202 504-3 V1.1.1 (2008-02)
The present document has been defined jointly between ETSI, The Parlay Group (http://www.parlay.org) and the 3GPP.
The present document forms part of the Parlay X 3.0 set of specifications.
The present document is equivalent to 3GPP TS 29.199-03 V7.2.0 (Release 7).
ETSI
7 Final draft ETSI ES 202 504-3 V1.1.1 (2008-02)
1 Scope
The present document is part 3 of the Stage 3 Parlay X 3 Web Services specification for Open Service Access (OSA).
The OSA specifications define an architecture that enables application developers to make use of network functionality
through an open standardized interface, i.e. the OSA APIs.
The present document specifies the Call Notification Web Service. The following are defined here:
• Name spaces.
• Sequence diagrams.
• Data definitions.
• Interface specification plus detailed method descriptions.
• Fault definitions.
• Service Policies.
• WSDL Description of the interfaces.
2 References
References are either specific (identified by date of publication and/or edition number or version number) or
non-specific.
• For a specific reference, subsequent revisions do not apply.
• Non-specific reference may be made only to a complete document or a part thereof and only in the following
cases:
- if it is accepted that it will be possible to use all future changes of the referenced document for the
purposes of the referring document;
- for informative references.
Referenced documents which are not found to be publicly available in the expected location might be found at
http://docbox.etsi.org/Reference.
For online referenced documents, information sufficient to identify and locate the source shall be provided. Preferably,
the primary source of the referenced document should be cited, in order to ensure traceability. Furthermore, the
reference should, as far as possible, remain valid for the expected life of the document. The reference shall include the
method of access to the referenced document and the full network address, with the same punctuation and use of upper
case and lower case letters.
NOTE: While any hyperlinks included in this clause were valid at the time of publication ETSI cannot guarantee
their long term validity.
2.1 Normative references
The following referenced documents are indispensable for the application of the present document. For dated
references, only the edition cited applies. For non-specific references, the latest edition of the referenced document
(including any amendments) applies.
[1] W3C Recommendation (2 May 2001): "XML Schema Part 2: Datatypes".
NOTE: Available at: http://www.w3.org/TR/2001/REC-xmlschema-2-20010502/.
ETSI
8 Final draft ETSI ES 202 504-3 V1.1.1 (2008-02)
[2] ETSI ES 202 504-1: "Open Service Access (OSA); Parlay X Web Services;
Part 1: Common (Parlay X 3)".
3 Definitions and abbreviations
3.1 Definitions
For the purposes of the present document, the terms and definitions given in ES 202 504-1 [2] apply.
3.2 Abbreviations
For the purposes of the present document, the abbreviations given in ES 202 504-1 [2] apply.
4 Detailed service description
Currently, in order to determine the handling of a subscriber initiated call in telecommunication networks we have to
write applications using specific protocols to access Call Control functions provided by network elements. This
approach requires a high degree of network expertise. We can also use the OSA gateway approach, invoking standard
interfaces to gain access to call control capabilities, but these interfaces are usually perceived to be quite complex by
application IT developers. Developers must have advanced telecommunication skills to use Call Control OSA
interfaces.
In this clause we will describe a Parlay X Web Service, Call Notification, for handling calls initiated by a subscriber in
the network. A (third party) application determines how the call should be treated. The overall scope of this Web
Service is to provide simple functions to application developers to determine how a call should be treated. It is possible
to request to end the call, continue the call or re-route the call. Optionally, it is also possible to request the media
type(s) when the action is to re-route the call. It provides, for example, the capability to route a call to an IVR in order
to play a video stream to the calling subscriber. A service policy determines if multimedia application control is
supported.
The media types used in the call can be retrieved using the getMediaForParticipant or getMediaForCall operations
of the Audio Call web service.
Using the Web Services, application developers can perform simple handling of network-initiated calls without specific
Telco knowledge.
Examples of usage include the following:
Incoming call handling: A subscriber receives a call while he is logged-on to the Internet. Since this occupies his
telephone connection, he is regarded as busy by the network. The subscriber has an application that is invoked when
somebody tries to call him while he is busy. The application provides the subscriber with a list of choices on how to
handle the call (e.g. route the call to voicemail or other media server, redirect the call to a secretary, reject the call).
Based on the response of the subscriber the call is handled in the network. Alternatively, the call is re-routed or released
depending on the preferences of the subscriber and some context information (e.g. based on the status or location of the
subscriber).
Service numbers: An application is triggered whenever a certain service number is dialled. This number is used to
connect the caller to one of the maintenance personnel. The application redirects the call to the appropriate maintenance
person based on, e.g. calling party number, time, location and availability of the maintenance personnel.
SMS notification of missed calls: An application offers the subscriber the possibility to be notified via SMS whenever
he misses a call. The application registers to be notified when calls to its subscribers encounter busy, no-answer or
not-reachable. The application does not influence the call treatment, but sends an SMS containing the calling party
number, the time and reason why the call was missed.
ETSI
9 Final draft ETSI ES 202 504-3 V1.1.1 (2008-02)
MediaInteraction: An application is provided information regarding the start of a media stream to an end user, the
termination of a media stream that the end user is watching, and other media events, e.g. the end-user pausing playback
of a media stream.  For example, starting to stream a video to an end user, the end user pausing the ongoing video
stream and the ending of the video stream.
5 Namespaces
The CallDirection interface uses the namespace:
http://www.csapi.org/wsdl/parlayx/call_direction/v3_2
The CallDirectionNotificationManager interface uses the namespace:
http://www.csapi.org/wsdl/parlayx/call_direction/notification_manager/v3_1
The CallNotification interface uses the namespace:
http://www.csapi.org/wsdl/parlayx/call_notification/v3_2
The CallNotificationManager interface uses the namespace:
http://www.csapi.org/wsdl/parlayx/call_notification/notification_manager/v3_2
The data types are defined in the namespace:
http://www.csapi.org/schema/parlayx/call_notification/v3_1
The "xsd" namespace is used in the present document to refer to the XML Schema data types defined in XML
Schema [1]. The use of the name "xsd" is not semantically significant.
6 Sequence diagrams
6.1 SMS notification of a missed call
Showing the use of the CallNotification and Short Messaging Web Services, an SMS is sent to a person who misses a
call (no answer). This sequence assumes that the provisioning of the "no answer" call notification has occurred
independently.
ETSI
10 Final draft ETSI ES 202 504-3 V1.1.1 (2008-02)
Application Call Notification
Web Service
“A does not answer”event report (call monitor mode)
notifyNoAnswerRequest
notifyNoAnswerResponse
Short Messaging
Web Service
(ref. Part 4)
sendSmsRequest
sendSmsResponse
Sends an SMS “missed call”
notification to A
Figure 1
6.2 Media interaction – Collection of digits from end user
The application requests the CallNotificationManager to start the process of receiving media notifications. In this
example the application requests to receive notifications for the playing of a file and the network collecting digits from
the end user.
ReRequequestinstingg CallNotificationManager DDigit Colleigit Collectctionion
AAppplicplicationation API ReResoursourcece
StartPlayAndCollectNotification
collcolleecctIntInfformormaationtion((
“d“diiggiitts”s”))
Figure 2
6.3 Notification of media interaction
In this example the application is being notified of the collection of a digit string that was collected by a digit collection
resource.
ETSI
11 Final draft ETSI ES 202 504-3 V1.1.1 (2008-02)
RRRReeeequestinquestinquestinquestingggg
CCCCaaaallNllNllNllNotificatotificatotificatotificationionionion DiDiDiDigigigigit Colt Colt Colt Collllleeeeccccttttiiiioooonnnn
AAAApplicationpplicationpplicationpplication
APAPAPAPIIII RRRResouresouresouresourc
...


ETSI Standard
Open Service Access (OSA);
Parlay X Web Services;
Part 3: Call Notification
(Parlay X 3)
�
2 ETSI ES 202 504-3 V1.1.1 (2008-05)

Reference
DES/TISPAN-01034-3-OSA
Keywords
API, OSA, service
ETSI
650 Route des Lucioles
F-06921 Sophia Antipolis Cedex - FRANCE

Tel.: +33 4 92 94 42 00  Fax: +33 4 93 65 47 16

Siret N° 348 623 562 00017 - NAF 742 C
Association à but non lucratif enregistrée à la
Sous-Préfecture de Grasse (06) N° 7803/88

Important notice
Individual copies of the present document can be downloaded from:
http://www.etsi.org
The present document may be made available in more than one electronic version or in print. In any case of existing or
perceived difference in contents between such versions, the reference version is the Portable Document Format (PDF).
In case of dispute, the reference shall be the printing on ETSI printers of the PDF version kept on a specific network drive
within ETSI Secretariat.
Users of the present document should be aware that the document may be subject to revision or change of status.
Information on the current status of this and other ETSI documents is available at
http://portal.etsi.org/tb/status/status.asp
If you find errors in the present document, please send your comment to one of the following services:
http://portal.etsi.org/chaircor/ETSI_support.asp
Copyright Notification
No part may be reproduced except as authorized by written permission.
The copyright and the foregoing restriction extend to reproduction in all media.

© European Telecommunications Standards Institute 2008.
© The Parlay Group 2008.
All rights reserved.
TM TM TM TM
DECT , PLUGTESTS , UMTS , TIPHON , the TIPHON logo and the ETSI logo are Trade Marks of ETSI registered
for the benefit of its Members.
TM
3GPP is a Trade Mark of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners.
ETSI
3 ETSI ES 202 504-3 V1.1.1 (2008-05)
Contents
Intellectual Property Rights.5
Foreword.5
1 Scope.7
2 References.7
2.1 Normative references.7
3 Definitions and abbreviations.8
3.1 Definitions.8
3.2 Abbreviations.8
4 Detailed service description .8
5 Namespaces.9
6 Sequence diagrams.9
6.1 SMS notification of a missed call.9
6.2 Media interaction – Collection of digits from end user.10
6.3 Notification of media interaction.11
7 XML Schema data type definition .11
7.1 ActionValues enumeration.11
7.2 Action structure.11
7.3 CallEvents enumeration.12
8 Web Service interface definition.12
8.1 Interface: CallDirection.12
8.1.1 Operation: handleBusy.12
8.1.1.1 Input message: handleBusyRequest .13
8.1.1.2 Output message: handleBusyResponse.13
8.1.1.3 Referenced faults.13
8.1.2 Operation: handleNotReachable.13
8.1.2.1 Input message: handleNotReachableRequest.13
8.1.2.2 Output message: handleNotReachableResponse.13
8.1.2.3 Referenced faults.14
8.1.3 Operation: handleNoAnswer.14
8.1.3.1 Input message: handleNoAnswerRequest .14
8.1.3.2 Output message: handleNoAnswerResponse.14
8.1.3.3 Referenced faults.14
8.1.4 Operation: handleCalledNumber.14
8.1.4.1 Input message: handleCalledNumberRequest.15
8.1.4.2 Output message: handleCalledNumberResponse.15
8.1.4.3 Referenced faults.15
8.2 Interface: CallNotification.15
8.2.1 Operation: notifyBusy.15
8.2.1.1 Input message: notifyBusyRequest .15
8.2.1.2 Output message: notifyBusyResponse.15
8.2.1.3 Referenced faults.16
8.2.2 Operation: notifyNotReachable.16
8.2.2.1 Input message: notifyNotReachableRequest.16
8.2.2.2 Output message: notifyNotReachableResponse.16
8.2.2.3 Referenced faults.16
8.2.3 Operation: notifyNoAnswer.16
8.2.3.1 Input message: notifyNoAnswerRequest .16
8.2.3.2 Output message: notifyNoAnswerResponse.16
8.2.3.3 Referenced faults.17
8.2.4 Operation: notifyCalledNumber.17
8.2.4.1 Input message: notifyCalledNumberRequest.17
ETSI
4 ETSI ES 202 504-3 V1.1.1 (2008-05)
8.2.4.2 Output message: notifyCalledNumberResponse.17
8.2.4.3 Referenced faults.17
8.2.5 Operation: notifyAnswer.17
8.2.5.1 Input message: notifyAnswerRequest.17
8.2.5.2 Output message: notifyAnswerResponse.17
8.2.5.3 Referenced faults.17
8.2.6 Operation: notifyPlayAndCollectEvent.18
8.2.6.1 Input message: notifyPlayAndCollectEventRequest.18
8.2.6.2 Output message: notifyPlayAndCollectEventResponse.18
8.2.6.3 Referenced faults.18
8.2.7 Operation: notifyPlayAndRecordEvent.18
8.2.7.1 Input message: notifyPlayAndRecordEventRequest.18
8.2.7.2 Output message: notifyPlayAndRecordEventResponse.18
8.2.7.3 Referenced faults.18
8.3 Interface: CallDirectionManager.18
8.3.1 Operation: startCallDirectionNotification.19
8.3.1.1 Input message: startCallDirectionNotificationRequest .19
8.3.1.2 Output message: startCallDirectionNotificationResponse .19
8.3.1.3 Referenced Faults.19
8.3.2 Operation: stopCallDirectionNotification.19
8.3.2.1 Input message: stopCallDirectionNotificationRequest .19
8.3.2.2 Output message: stopCallDirectionNotificationResponse .19
8.3.2.3 Referenced Faults.20
8.3.3 Operation: startPlayAndCollectNotification.20
8.3.3.1 Input message: startPlayAndCollectNotificationRequest .20
8.3.3.2 Output message: startPlayAndCollectNotificationResponse.20
8.3.3.3 Referenced Faults.20
8.3.4 Operation: startPlayAndRecordNotification.20
8.3.4.1 Input message: startPlayAndRecordNotificationRequest .20
8.3.4.2 Output message: startPlayAndRecordNotificationResponse .21
8.3.4.3 Referenced Faults.21
8.3.5 Operation: stopMediaInteractionNotification.21
8.3.5.1 Input Message: stopMediaInteractionNotificationRequest .21
8.3.5.2 Output Message: stopMediaInteractionNotificationResponse .21
8.3.5.3 Referenced Faults.21
8.4 Interface: CallNotificationManager.21
8.4.1 Operation: StartCallNotification.21
8.4.1.1 Input message: startCallNotificationRequest .22
8.4.1.2 Output message: startCallNotificationResponse.22
8.4.1.3 Referenced Faults.22
8.4.2 Operation: stopCallNotification.22
8.4.2.1 Input message: stopCallNotificationRequest .22
8.4.2.2 Output message: stopCallNotificationResponse .22
8.4.2.3 Referenced Faults.22
9 Fault definitions.23
10 Service policies .23
Annex A (normative): WSDL for Call Notification .24
Annex B (informative): Bibliography.25
History .26

ETSI
5 ETSI ES 202 504-3 V1.1.1 (2008-05)
Intellectual Property Rights
IPRs essential or potentially essential to the present document may have been declared to ETSI. The information
pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found
in ETSI SR 000 314: "Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in
respect of ETSI standards", which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web
server (http://webapp.etsi.org/IPR/home.asp).
Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee
can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web
server) which are, or may be, or may become, essential to the present document.
Foreword
This ETSI Standard (ES) has been produced by ETSI Technical Committee Telecommunications and Internet
converged Services and Protocols for Advanced Networking (TISPAN).
The present document is part 3 of a multi-part deliverable covering Open Service Access (OSA); Parlay X
Web Services, as identified below:
Part 1: "Common";
Part 2: "Third Party Call";
Part 3: "Call Notification";
Part 4: "Short Messaging";
Part 5: "Multimedia Messaging";
Part 6: "Payment";
Part 7: "Account Management";
Part 8: "Terminal Status";
Part 9: "Terminal Location";
Part 10: "Call Handling";
Part 11: "Audio Call";
Part 12: "Multimedia Conference";
Part 13: "Address List Management";
Part 14: "Presence";
Part 15: "Message Broadcast";
Part 16: "Geocoding";
Part 17: "Application-driven Quality of Service (QoS)";
Part 18: "Device Capabilities and Configuration";
Part 19: "Multimedia Streaming Control";
Part 20: "Multimedia Multicast Session Management".
The present document has been defined jointly between ETSI, The Parlay Group (http://www.parlay.org) and the 3GPP.
The present document forms part of the Parlay X 3.0 set of specifications.
ETSI
6 ETSI ES 202 504-3 V1.1.1 (2008-05)
The present document is equivalent to 3GPP TS 29.199-03 V7.2.0 (Release 7).
ETSI
7 ETSI ES 202 504-3 V1.1.1 (2008-05)
1 Scope
The present document is part 3 of the Stage 3 Parlay X 3 Web Services specification for Open Service Access (OSA).
The OSA specifications define an architecture that enables application developers to make use of network functionality
through an open standardized interface, i.e. the OSA APIs.
The present document specifies the Call Notification Web Service. The following are defined here:
• Name spaces.
• Sequence diagrams.
• Data definitions.
• Interface specification plus detailed method descriptions.
• Fault definitions.
• Service Policies.
• WSDL Description of the interfaces.
2 References
References are either specific (identified by date of publication and/or edition number or version number) or
non-specific.
• For a specific reference, subsequent revisions do not apply.
• Non-specific reference may be made only to a complete document or a part thereof and only in the following
cases:
- if it is accepted that it will be possible to use all future changes of the referenced document for the
purposes of the referring document;
- for informative references.
Referenced documents which are not found to be publicly available in the expected location might be found at
http://docbox.etsi.org/Reference.
For online referenced documents, information sufficient to identify and locate the source shall be provided. Preferably,
the primary source of the referenced document should be cited, in order to ensure traceability. Furthermore, the
reference should, as far as possible, remain valid for the expected life of the document. The reference shall include the
method of access to the referenced document and the full network address, with the same punctuation and use of upper
case and lower case letters.
NOTE: While any hyperlinks included in this clause were valid at the time of publication ETSI cannot guarantee
their long term validity.
2.1 Normative references
The following referenced documents are indispensable for the application of the present document. For dated
references, only the edition cited applies. For non-specific references, the latest edition of the referenced document
(including any amendments) applies.
[1] W3C Recommendation (2 May 2001): "XML Schema Part 2: Datatypes".
NOTE: Available at: http://www.w3.org/TR/2001/REC-xmlschema-2-20010502/.
ETSI
8 ETSI ES 202 504-3 V1.1.1 (2008-05)
[2] ETSI ES 202 504-1: "Open Service Access (OSA); Parlay X Web Services;
Part 1: Common (Parlay X 3)".
3 Definitions and abbreviations
3.1 Definitions
For the purposes of the present document, the terms and definitions given in ES 202 504-1 [2] apply.
3.2 Abbreviations
For the purposes of the present document, the abbreviations given in ES 202 504-1 [2] apply.
4 Detailed service description
Currently, in order to determine the handling of a subscriber initiated call in telecommunication networks we have to
write applications using specific protocols to access Call Control functions provided by network elements. This
approach requires a high degree of network expertise. We can also use the OSA gateway approach, invoking standard
interfaces to gain access to call control capabilities, but these interfaces are usually perceived to be quite complex by
application IT developers. Developers must have advanced telecommunication skills to use Call Control OSA
interfaces.
In this clause we will describe a Parlay X Web Service, Call Notification, for handling calls initiated by a subscriber in
the network. A (third party) application determines how the call should be treated. The overall scope of this Web
Service is to provide simple functions to application developers to determine how a call should be treated. It is possible
to request to end the call, continue the call or re-route the call. Optionally, it is also possible to request the media
type(s) when the action is to re-route the call. It provides, for example, the capability to route a call to an IVR in order
to play a video stream to the calling subscriber. A service policy determines if multimedia application control is
supported.
The media types used in the call can be retrieved using the getMediaForParticipant or getMediaForCall operations
of the Audio Call web service.
Using the Web Services, application developers can perform simple handling of network-initiated calls without specific
Telco knowledge.
Examples of usage include the following:
Incoming call handling: A subscriber receives a call while he is logged-on to the Internet. Since this occupies his
telephone connection, he is regarded as busy by the network. The subscriber has an application that is invoked when
somebody tries to call him while he is busy. The application provides the subscriber with a list of choices on how to
handle the call (e.g. route the call to voicemail or other media server, redirect the call to a secretary, reject the call).
Based on the response of the subscriber the call is handled in the network. Alternatively, the call is re-routed or released
depending on the preferences of the subscriber and some context information (e.g. based on the status or location of the
subscriber).
Service numbers: An application is triggered whenever a certain service number is dialled. This number is used to
connect the caller to one of the maintenance personnel. The application redirects the call to the appropriate maintenance
person based on, e.g. calling party number, time, location and availability of the maintenance personnel.
SMS notification of missed calls: An application offers the subscriber the possibility to be notified via SMS whenever
he misses a call. The application registers to be notified when calls to its subscribers encounter busy, no-answer or
not-reachable. The application does not influence the call treatment, but sends an SMS containing the calling party
number, the time and reason why the call was missed.
ETSI
9 ETSI ES 202 504-3 V1.1.1 (2008-05)
MediaInteraction: An application is provided information regarding the start of a media stream to an end user, the
termination of a media stream that the end user is watching, and other media events, e.g. the end-user pausing playback
of a media stream.  For example, starting to stream a video to an end user, the end user pausing the ongoing video
stream and the ending of the video stream.
5 Namespaces
The CallDirection interface uses the namespace:
http://www.csapi.org/wsdl/parlayx/call_direction/v3_2
The CallDirectionNotificationManager interface uses the namespace:
http://www.csapi.org/wsdl/parlayx/call_direction/notification_manager/v3_1
The CallNotification interface uses the namespace:
http://www.csapi.org/wsdl/parlayx/call_notification/v3_2
The CallNotificationManager interface uses the namespace:
http://www.csapi.org/wsdl/parlayx/call_notification/notification_manager/v3_2
The data types are defined in the namespace:
http://www.csapi.org/schema/parlayx/call_notification/v3_1
The "xsd" namespace is used in the present document to refer to the XML Schema data types defined in XML
Schema [1]. The use of the name "xsd" is not semantically significant.
6 Sequence diagrams
6.1 SMS notification of a missed call
Showing the use of the CallNotification and Short Messaging Web Services, an SMS is sent to a person who misses a
call (no answer). This sequence assumes that the provisioning of the "no answer" call notification has occurred
independently.
ETSI
10 ETSI ES 202 504-3 V1.1.1 (2008-05)
Application Call Notification
Web Service
“A does not answer”event report (call monitor mode)
notifyNoAnswerRequest
notifyNoAnswerResponse
Short Messaging
Web Service
(ref. Part 4)
sendSmsRequest
sendSmsResponse
Sends an SMS “missed call”
notification to A
Figure 1
6.2 Media interaction – Collection of digits from end user
The application requests the CallNotificationManager to start the process of receiving media notifications. In this
example the application requests to receive notifications for the playing of a file and the network collecting digits from
the end user.
ReRequequestinstingg
CallNotificationManager DDiigit Collegit Collectctionion
AAppplicplicationation API ReResoursourcece
StartPlayAndCollectNotification
collcolleecctIntInfformormaationtion((
“d“diiggiitts”s”))
Figure 2
ETSI
11 ETSI ES 202 504-3 V1.1.1 (2008-05)
6.3 Notification of media interaction
In this example the application is being notified of the collection of a digit string that was collected by a digit collection
resource.
RRRReeeequestinquestinquestinquestingggg CCCCaaaallNllNllNllNotificatotificatotificatotificationionionion DiDiDiDigigigigit Colt Colt Colt Collllleeeeccccttttiiiioooonnnn
AAAApplicationpplicationpplicationpplication APAPAPAPIIII RRRResouresouresouresourcececece
‘017
...


SLOVENSKI STANDARD
01-september-2008
Odprti dostop do storitve (OSA) - Spletne storitve Parlay X - 3. del: Priglasitev klica
(Parlay X 3)
Open Service Access (OSA) - Parlay X Web Services - Part 3: Call Notification (Parlay X
3)
Ta slovenski standard je istoveten z: ES 202 504-3 Version 1.1.1
ICS:
35.100.01 Medsebojno povezovanje Open systems
odprtih sistemov na splošno interconnection in general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

ETSI Standard
Open Service Access (OSA);
Parlay X Web Services;
Part 3: Call Notification
(Parlay X 3)
�
2 ETSI ES 202 504-3 V1.1.1 (2008-05)

Reference
DES/TISPAN-01034-3-OSA
Keywords
API, OSA, service
ETSI
650 Route des Lucioles
F-06921 Sophia Antipolis Cedex - FRANCE

Tel.: +33 4 92 94 42 00  Fax: +33 4 93 65 47 16

Siret N° 348 623 562 00017 - NAF 742 C
Association à but non lucratif enregistrée à la
Sous-Préfecture de Grasse (06) N° 7803/88

Important notice
Individual copies of the present document can be downloaded from:
http://www.etsi.org
The present document may be made available in more than one electronic version or in print. In any case of existing or
perceived difference in contents between such versions, the reference version is the Portable Document Format (PDF).
In case of dispute, the reference shall be the printing on ETSI printers of the PDF version kept on a specific network drive
within ETSI Secretariat.
Users of the present document should be aware that the document may be subject to revision or change of status.
Information on the current status of this and other ETSI documents is available at
http://portal.etsi.org/tb/status/status.asp
If you find errors in the present document, please send your comment to one of the following services:
http://portal.etsi.org/chaircor/ETSI_support.asp
Copyright Notification
No part may be reproduced except as authorized by written permission.
The copyright and the foregoing restriction extend to reproduction in all media.

© European Telecommunications Standards Institute 2008.
© The Parlay Group 2008.
All rights reserved.
TM TM TM TM
DECT , PLUGTESTS , UMTS , TIPHON , the TIPHON logo and the ETSI logo are Trade Marks of ETSI registered
for the benefit of its Members.
TM
3GPP is a Trade Mark of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners.
ETSI
3 ETSI ES 202 504-3 V1.1.1 (2008-05)
Contents
Intellectual Property Rights.5
Foreword.5
1 Scope.7
2 References.7
2.1 Normative references.7
3 Definitions and abbreviations.8
3.1 Definitions.8
3.2 Abbreviations.8
4 Detailed service description .8
5 Namespaces.9
6 Sequence diagrams.9
6.1 SMS notification of a missed call.9
6.2 Media interaction – Collection of digits from end user.10
6.3 Notification of media interaction.11
7 XML Schema data type definition .11
7.1 ActionValues enumeration.11
7.2 Action structure.11
7.3 CallEvents enumeration.12
8 Web Service interface definition.12
8.1 Interface: CallDirection.12
8.1.1 Operation: handleBusy.12
8.1.1.1 Input message: handleBusyRequest .13
8.1.1.2 Output message: handleBusyResponse.13
8.1.1.3 Referenced faults.13
8.1.2 Operation: handleNotReachable.13
8.1.2.1 Input message: handleNotReachableRequest.13
8.1.2.2 Output message: handleNotReachableResponse.13
8.1.2.3 Referenced faults.14
8.1.3 Operation: handleNoAnswer.14
8.1.3.1 Input message: handleNoAnswerRequest .14
8.1.3.2 Output message: handleNoAnswerResponse.14
8.1.3.3 Referenced faults.14
8.1.4 Operation: handleCalledNumber.14
8.1.4.1 Input message: handleCalledNumberRequest.15
8.1.4.2 Output message: handleCalledNumberResponse.15
8.1.4.3 Referenced faults.15
8.2 Interface: CallNotification.15
8.2.1 Operation: notifyBusy.15
8.2.1.1 Input message: notifyBusyRequest .15
8.2.1.2 Output message: notifyBusyResponse.15
8.2.1.3 Referenced faults.16
8.2.2 Operation: notifyNotReachable.16
8.2.2.1 Input message: notifyNotReachableRequest.16
8.2.2.2 Output message: notifyNotReachableResponse.16
8.2.2.3 Referenced faults.16
8.2.3 Operation: notifyNoAnswer.16
8.2.3.1 Input message: notifyNoAnswerRequest .16
8.2.3.2 Output message: notifyNoAnswerResponse.16
8.2.3.3 Referenced faults.17
8.2.4 Operation: notifyCalledNumber.17
8.2.4.1 Input message: notifyCalledNumberRequest.17
ETSI
4 ETSI ES 202 504-3 V1.1.1 (2008-05)
8.2.4.2 Output message: notifyCalledNumberResponse.17
8.2.4.3 Referenced faults.17
8.2.5 Operation: notifyAnswer.17
8.2.5.1 Input message: notifyAnswerRequest.17
8.2.5.2 Output message: notifyAnswerResponse.17
8.2.5.3 Referenced faults.17
8.2.6 Operation: notifyPlayAndCollectEvent.18
8.2.6.1 Input message: notifyPlayAndCollectEventRequest.18
8.2.6.2 Output message: notifyPlayAndCollectEventResponse.18
8.2.6.3 Referenced faults.18
8.2.7 Operation: notifyPlayAndRecordEvent.18
8.2.7.1 Input message: notifyPlayAndRecordEventRequest.18
8.2.7.2 Output message: notifyPlayAndRecordEventResponse.18
8.2.7.3 Referenced faults.18
8.3 Interface: CallDirectionManager.18
8.3.1 Operation: startCallDirectionNotification.19
8.3.1.1 Input message: startCallDirectionNotificationRequest .19
8.3.1.2 Output message: startCallDirectionNotificationResponse .19
8.3.1.3 Referenced Faults.19
8.3.2 Operation: stopCallDirectionNotification.19
8.3.2.1 Input message: stopCallDirectionNotificationRequest .19
8.3.2.2 Output message: stopCallDirectionNotificationResponse .19
8.3.2.3 Referenced Faults.20
8.3.3 Operation: startPlayAndCollectNotification.20
8.3.3.1 Input message: startPlayAndCollectNotificationRequest .20
8.3.3.2 Output message: startPlayAndCollectNotificationResponse.20
8.3.3.3 Referenced Faults.20
8.3.4 Operation: startPlayAndRecordNotification.20
8.3.4.1 Input message: startPlayAndRecordNotificationRequest .20
8.3.4.2 Output message: startPlayAndRecordNotificationResponse .21
8.3.4.3 Referenced Faults.21
8.3.5 Operation: stopMediaInteractionNotification.21
8.3.5.1 Input Message: stopMediaInteractionNotificationRequest .21
8.3.5.2 Output Message: stopMediaInteractionNotificationResponse .21
8.3.5.3 Referenced Faults.21
8.4 Interface: CallNotificationManager.21
8.4.1 Operation: StartCallNotification.21
8.4.1.1 Input message: startCallNotificationRequest .22
8.4.1.2 Output message: startCallNotificationResponse.22
8.4.1.3 Referenced Faults.22
8.4.2 Operation: stopCallNotification.22
8.4.2.1 Input message: stopCallNotificationRequest .22
8.4.2.2 Output message: stopCallNotificationResponse .22
8.4.2.3 Referenced Faults.22
9 Fault definitions.23
10 Service policies .23
Annex A (normative): WSDL for Call Notification .24
Annex B (informative): Bibliography.25
History .26

ETSI
5 ETSI ES 202 504-3 V1.1.1 (2008-05)
Intellectual Property Rights
IPRs essential or potentially essential to the present document may have been declared to ETSI. The information
pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found
in ETSI SR 000 314: "Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in
respect of ETSI standards", which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web
server (http://webapp.etsi.org/IPR/home.asp).
Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee
can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web
server) which are, or may be, or may become, essential to the present document.
Foreword
This ETSI Standard (ES) has been produced by ETSI Technical Committee Telecommunications and Internet
converged Services and Protocols for Advanced Networking (TISPAN).
The present document is part 3 of a multi-part deliverable covering Open Service Access (OSA); Parlay X
Web Services, as identified below:
Part 1: "Common";
Part 2: "Third Party Call";
Part 3: "Call Notification";
Part 4: "Short Messaging";
Part 5: "Multimedia Messaging";
Part 6: "Payment";
Part 7: "Account Management";
Part 8: "Terminal Status";
Part 9: "Terminal Location";
Part 10: "Call Handling";
Part 11: "Audio Call";
Part 12: "Multimedia Conference";
Part 13: "Address List Management";
Part 14: "Presence";
Part 15: "Message Broadcast";
Part 16: "Geocoding";
Part 17: "Application-driven Quality of Service (QoS)";
Part 18: "Device Capabilities and Configuration";
Part 19: "Multimedia Streaming Control";
Part 20: "Multimedia Multicast Session Management".
The present document has been defined jointly between ETSI, The Parlay Group (http://www.parlay.org) and the 3GPP.
The present document forms part of the Parlay X 3.0 set of specifications.
ETSI
6 ETSI ES 202 504-3 V1.1.1 (2008-05)
The present document is equivalent to 3GPP TS 29.199-03 V7.2.0 (Release 7).
ETSI
7 ETSI ES 202 504-3 V1.1.1 (2008-05)
1 Scope
The present document is part 3 of the Stage 3 Parlay X 3 Web Services specification for Open Service Access (OSA).
The OSA specifications define an architecture that enables application developers to make use of network functionality
through an open standardized interface, i.e. the OSA APIs.
The present document specifies the Call Notification Web Service. The following are defined here:
• Name spaces.
• Sequence diagrams.
• Data definitions.
• Interface specification plus detailed method descriptions.
• Fault definitions.
• Service Policies.
• WSDL Description of the interfaces.
2 References
References are either specific (identified by date of publication and/or edition number or version number) or
non-specific.
• For a specific reference, subsequent revisions do not apply.
• Non-specific reference may be made only to a complete document or a part thereof and only in the following
cases:
- if it is accepted that it will be possible to use all future changes of the referenced document for the
purposes of the referring document;
- for informative references.
Referenced documents which are not found to be publicly available in the expected location might be found at
http://docbox.etsi.org/Reference.
For online referenced documents, information sufficient to identify and locate the source shall be provided. Preferably,
the primary source of the referenced document should be cited, in order to ensure traceability. Furthermore, the
reference should, as far as possible, remain valid for the expected life of the document. The reference shall include the
method of access to the referenced document and the full network address, with the same punctuation and use of upper
case and lower case letters.
NOTE: While any hyperlinks included in this clause were valid at the time of publication ETSI cannot guarantee
their long term validity.
2.1 Normative references
The following referenced documents are indispensable for the application of the present document. For dated
references, only the edition cited applies. For non-specific references, the latest edition of the referenced document
(including any amendments) applies.
[1] W3C Recommendation (2 May 2001): "XML Schema Part 2: Datatypes".
NOTE: Available at: http://www.w3.org/TR/2001/REC-xmlschema-2-20010502/.
ETSI
8 ETSI ES 202 504-3 V1.1.1 (2008-05)
[2] ETSI ES 202 504-1: "Open Service Access (OSA); Parlay X Web Services;
Part 1: Common (Parlay X 3)".
3 Definitions and abbreviations
3.1 Definitions
For the purposes of the present document, the terms and definitions given in ES 202 504-1 [2] apply.
3.2 Abbreviations
For the purposes of the present document, the abbreviations given in ES 202 504-1 [2] apply.
4 Detailed service description
Currently, in order to determine the handling of a subscriber initiated call in telecommunication networks we have to
write applications using specific protocols to access Call Control functions provided by network elements. This
approach requires a high degree of network expertise. We can also use the OSA gateway approach, invoking standard
interfaces to gain access to call control capabilities, but these interfaces are usually perceived to be quite complex by
application IT developers. Developers must have advanced telecommunication skills to use Call Control OSA
interfaces.
In this clause we will describe a Parlay X Web Service, Call Notification, for handling calls initiated by a subscriber in
the network. A (third party) application determines how the call should be treated. The overall scope of this Web
Service is to provide simple functions to application developers to determine how a call should be treated. It is possible
to request to end the call, continue the call or re-route the call. Optionally, it is also possible to request the media
type(s) when the action is to re-route the call. It provides, for example, the capability to route a call to an IVR in order
to play a video stream to the calling subscriber. A service policy determines if multimedia application control is
supported.
The media types used in the call can be retrieved using the getMediaForParticipant or getMediaForCall operations
of the Audio Call web service.
Using the Web Services, application developers can perform simple handling of network-initiated calls without specific
Telco knowledge.
Examples of usage include the following:
Incoming call handling: A subscriber receives a call while he is logged-on to the Internet. Since this occupies his
telephone connection, he is regarded as busy by the network. The subscriber has an application that is invoked when
somebody tries to call him while he is busy. The application provides the subscriber with a list of choices on how to
handle the call (e.g. route the call to voicemail or other media server, redirect the call to a secretary, reject the call).
Based on the response of the subscriber the call is handled in the network. Alternatively, the call is re-routed or released
depending on the preferences of the subscriber and some context information (e.g. based on the status or location of the
subscriber).
Service numbers: An application is triggered whenever a certain service number is dialled. This number is used to
connect the caller to one of the maintenance personnel. The application redirects the call to the appropriate maintenance
person based on, e.g. calling party number, time, location and availability of the maintenance personnel.
SMS notification of missed calls: An application offers the subscriber the possibility to be notified via SMS whenever
he misses a call. The application registers to be notified when calls to its subscribers encounter busy, no-answer or
not-reachable. The application does not influence the call treatment, but sends an SMS containing the calling party
number, the time and reason why the call was missed.
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MediaInteraction: An application is provided information regarding the start of a media stream to an end user, the
termination of a media stream that the end user is watching, and other media events, e.g. the end-user pausing playback
of a media stream.  For example, starting to stream a video to an end user, the end user pausing the ongoing video
stream and the ending of the video stream.
5 Namespaces
The CallDirection interface uses the namespace:
http://www.csapi.org/wsdl/parlayx/call_direction/v3_2
The CallDirectionNotificationManager interface uses the namespace:
http://www.csapi.org/wsdl/parlayx/call_direction/notification_manager/v3_1
The CallNotification interface uses the namespace:
http://www.csapi.org/wsdl/parlayx/call_notification/v3_2
The CallNotificationManager interface uses the namespace:
http://www.csapi.org/wsdl/parlayx/call_notification/notification_manager/v3_2
The data types are defined in the namespace:
http://www.csapi.org/schema/parlayx/call_notification/v3_1
The "xsd" namespace is used in the present document to refer to the XML Schema data types defined in XML
Schema [1]. The use of the name "xsd" is not semantically significant.
6 Sequence diagrams
6.1 SMS notification of a missed call
Showing the use of the CallNotification and Short Messaging Web Services, an SMS is sent to a person who misses a
call (no answer). This sequence assumes that the provisioning of the "no answer" call notification has occurred
independently.
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Application Call Notification
Web Service
“A does not answer”event report (call monitor mode)
notifyNoAnswerRequest
notifyNoAnswerResponse
Short Messaging
Web Service
(ref. Part 4)
sendSmsRequest
sendSmsResponse
Sends an SMS “missed call”
notification to A
Figure 1
6.2 Media interaction – Collection of digits from end user
The application requests the CallNotificationManager to start the process of receiving media notifications. In this
example the application requests to receive notifications for the playing of a file and the network collecting digits from
the end user.
ReRequequestinstingg
CallNotificationManager DDiigit Collegit Collectctionion
AAppplicplicationation API ReResoursourcece
StartPlayAndCollectNotification
collcolleecctIntInfformormaationtion((
“d“diiggiitts”s”))
Figure 2
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6.3 Notification of media interaction
In this example the application is being notified of the collection of a digit string that was collected by a digit
...