ISO/TR 21245-1:2016

TECHNICAL ISO/TR
REPORT 21245-1
First edition
2016-11-15
Railway applications — Rail project
planning process —
Part 1:
Stakeholders and their needs/
interests
Applications ferroviaires - Processus de planification de projets
ferroviaires —
Partie 1: Partie prenantes et leurs besoins/intérêts
Reference number
©
ISO 2016
© ISO 2016, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. +41 22 749 01 11
Fax +41 22 749 09 47
copyright@iso.org
www.iso.org
ii © ISO 2016 – All rights reserved

Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Stakeholders and their needs/interests of rail projects . 3
4.1 General . 3
4.2 Administrative authorities . 3
4.2.1 Safety compliance . 3
4.2.2 Security compliance . 3
4.2.3 Environmental compliance . 3
4.2.4 Health protection compliance . 3
4.2.5 Effect on national/regional/local economy . 4
4.2.6 Financial resources/project cost/project funding . 4
4.2.7 Environmental impact . 4
4.2.8 Transport system coordination . 4
4.3 Passengers . 4
4.3.1 General. 4
4.3.2 Safety . 4
4.3.3 Security . 5
4.3.4 Comfort . 5
4.3.5 Accessibility . 6
4.3.6 Service reliability/availability . 6
4.3.7 Affordability of fare . 6
4.3.8 Total time to destination . 7
4.3.9 Vehicle design . 7
4.3.10 Supplemental in-station/onboard services . 7
4.4 Consignors . 7
4.4.1 General. 7
4.4.2 Transportation of goods . 7
4.4.3 Safety and security . 7
4.4.4 Reliability . 8
4.4.5 Accessibility . 8
4.4.6 Fare . 8
4.4.7 Total time to destination . 8
4.4.8 Added values . 8
4.5 Owner of rolling stock . 8
4.5.1 General. 8
4.5.2 Return on investment (profit) . 8
4.6 Owner of infrastructure . 9
4.6.1 General. 9
4.6.2 Return on investment (profit) . 9
4.7 Managers of rolling stock . 9
4.7.1 General. 9
4.7.2 Safety . 9
4.7.3 Profit . 9
4.7.4 Life-cycle cost . 9
4.7.5 Project funding .10
4.7.6 Charges/rents .10
4.7.7 Quality .10
4.7.8 Compliance .10
4.7.9 Time to place in service .10
4.7.10 Network connections between and within railways .10
4.7.11 Vehicle/network compatibility .10
4.7.12 Reliability, availability and maintainability .10
4.8 Managers of infrastructure .11
4.8.1 General.11
4.8.2 Safety .11
4.8.3 Profit .11
4.8.4 Life-cycle cost .11
4.8.5 Project funding .12
4.8.6 Charges/rents .12
4.8.7 Quality .12
4.8.8 Compliance .12
4.8.9 Time to place in service .12
4.8.10 Network connections between and within railways .12
4.8.11 Vehicle/network compatibility .12
4.8.12 Reliability, availability and maintainability .12
4.9 Railway undertakings.12
4.9.1 General.12
4.9.2 Operational safety .12
4.9.3 Cost of rail operation/operation cost .12
4.9.4 Budget for investment .13
4.9.5 Fare/subsidy . . .13
4.9.6 Energy .
...