ISO/IEC 30145-1:2021

INTERNATIONAL ISO/IEC
STANDARD 30145-1
First edition
2021-05
Information technology — Smart City
ICT reference framework —
Part 1:
Smart city business process
framework
Reference number
©
ISO/IEC 2021
© ISO/IEC 2021
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Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Smart city business process overview . 1
5 Smart city governance processes . 2
5.1 General . 2
5.2 Leadership . 3
5.3 Stakeholder Engagement and Citizen Focus . 4
5.4 Integrated Management . 5
5.5 Sustainability and Resilience Management. 6
5.6 External Interface Management . 7
6 Smart city core processes . 7
6.1 General . 7
6.2 Health, Social, Care and Wellness. 8
6.3 Education and Research . 9
6.4 Smart Infrastructure and Building .11
6.5 Integrated Transportation .12
6.6 Resources Management .13
6.7 Environment Management .14
6.8 Safety and Security .15
6.9 Economic Development .16
6.10 Culture and Entertainment.17
6.11 Tourism.18
7 Smart city Supporting processes .19
7.1 General .19
7.2 Enterprise Processes .19
7.3 Smart Legal and Regulatory Systems and Services .21
7.4 Integrated Portfolio Management .22
7.5 Open Innovation .23
7.6 Knowledge Management .24
7.7 Integrated Engineering .25
8 Mapping the business processes of a smart city .26
8.1 General .26
8.2 The methodology .27
8.2.1 Stage 1 .27
8.2.2 Stage 2 .27
8.2.3 Stage 3 .28
Annex A (informative) Mapping the business processes onto ISO 37106 processes .29
Bibliography .33
© ISO/IEC 2021 – All rights reserved iii

Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that
are members of ISO or IEC participate in the development of International Standards through
technical committees established by the respective organization to deal with particular fields of
technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other
international organizations, governmental and non-governmental, in liaison with ISO and IEC, also
take part in the work.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for
the different types of document should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives or www .iec .ch/ members
_experts/ refdocs).
Attention is drawn to the possibility that some of the elements of this document may be the subject
of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent
rights. Details of any patent rights identified during the development of the document will be in the
Introduction and/or on the ISO list of patent declarations received (see www .iso .org/ patents) or the IEC
list of patent declarations received (see patents.iec.ch).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso .org/
iso/ foreword .html. In the IEC, see www .iec .ch/ understanding -standards.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology.
A list of all parts in the ISO/IEC 30145 series can be found on the ISO and IEC websites.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html and www .iec .ch/ national
-committees.
iv © ISO/IEC 2021 – All rights reserved

Introduction
0.1  General
The purpose of the ISO/IEC 30145 series is to assist city chief information officers (CIO) and other
stakeholders in planning and implementing a smart city. It comprises the following three parts:
— Part 1: Smart city business process framework (this document)
— Part 2: Smart city knowledge management framework
— Part 3: Smart city engineering framework
Each of the three parts are aimed at a different role or viewpoint within the city and thus separate focus
needs to be maintained. The "separation of concerns" is a principle for the development of a city as it
uses ICT to deliver the vision and objectives for the city. The value of using the separation of concerns
is to simplify development and maintenance of the architecture as the city both develops and delivers
improved outcomes for the city stakeholders.
Figure 1 shows the components of the smart city ICT reference framework, which consist of 5
components: stakeholders, vision and outcomes, the business process framework, the knowledge
management framework, and the engineering framework. This document describes stakeholders,
vision and outcomes, and the business process framework. The knowledge management framework
and engineering framework are described in ISO/IEC 30145-2 and ISO/IEC 30145-3 respectively.
Figure 1 — Smart city ICT reference framework
© ISO/IEC 2021 – All rights reserved v

0.2  Stakeholders
The stakeholders served by the smart city ICT reference framework are enterprises, citizens,
government entities and non-government entities. This stakeholder list is not exhaustive but defines
the key stakeholders in a smart city and the user for the smart city ICT reference framework.
0.3  Vision and outcomes
The motivation for making a city smart is a result of a shared vision and a set of agreed outcomes from
all the city stakeholders. The vision and outcomes of the smart city ICT reference framework are well-
being, transparency, sustainability, economic development, efficiency and resilience, collaboration and
innovation. This vision and outcomes list is not exhaustive, but defines the key vision and outcomes of
a smart city. The smart city ICT reference framework articulates a vision that the Smart City will be
transparent in the delivery of city services that meet city sustainability ambitions. This vision uses
collaboration and innovation approaches to deliver desired city outcomes. City outcomes are expected
to improve the efficiency and resilience of city services and promote economic development activities
that enhance the well-being of citizens.
vi © ISO/IEC 2021 – All rights reserved

INTERNATIONAL STANDARD ISO/IEC 30145-1:2021(E)
Information technology — Smart City ICT reference
framework —
Part 1:
Smart city business process framework
1 Scope
This document specifies a generic business process framework for a smart city focusing solely on smart
city-specific processes. Generic business processes common between smart cities and commercial
organizations are be identified but not detailed.
2 Normative references
There are no norma
...