General Information

Abstract

The message waiting indication is a supplementary service to support ( voice) mail systems. The MWI supplementary service gives the possibili ty to give an indication that (voice) mail is available to the indende d receipient.

Status
Published
Publication Date
31-Mar-2005
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
01-Apr-2005
Due Date
01-Apr-2005
Completion Date
01-Apr-2005

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SIST ETS 300 650 E1:2005

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Overview

SIST ETS 300 650 E1:2005 defines the Message Waiting Indication (MWI) supplementary service for the Integrated Services Digital Network (ISDN). This European standard, adopted by the Slovenski inštitut za standardizacijo (SIST), describes how the MWI feature allows users to receive notifications of waiting voice or other messages. The standard focuses on stage one - the overall user service description - supporting efficient integration and interoperability between mailbox systems and ISDN users.

The MWI supplementary service is designed to inform users that new (voice) mail is available, independently of active calls, enhancing communication within ISDN networks, including both public and private ISDN domains.

Key Topics

  • Message Waiting Indication (MWI): A supplementary ISDN feature that provides users with alerts regarding new messages, typically from voicemail or messaging systems.
  • User Roles:
    • Controlling user: Usually the mailbox system, responsible for activating or deactivating the indication.
    • Receiving user: The intended recipient notified by the MWI when a message awaits.
  • Activation and Deactivation:
    • MWI can be activated or deactivated by the controlling user through the network, identifying both the recipient and related service.
    • Indications can be configured as deferred (shown on next outgoing call) or immediate (shown upon event).
  • Invocation Modes:
    • Deferred: Notification occurs at the next outgoing call.
    • Immediate: Notification is sent as soon as the MWI service status changes.
    • Combined: Delivers both behaviors for comprehensive user notification.
  • Interworking:
    • Supports cooperation between public networks and private ISDN installations.
    • Allows multiple messages and multiple controlling users per recipient according to network capabilities.
  • Supplementary Services Integration:
    • MWI interacts seamlessly with other ISDN supplementary services such as call forwarding, number identification, call hold, conference services, and more, without disrupting their operation.

Applications

ISDN Message Waiting Indication is crucial in a range of scenarios to enhance communication effectiveness:

  • Business Environments: Ensures employees never miss critical voice messages by alerting them visually or audibly via ISDN-compatible terminals or PBX systems. Supports integration with corporate voicemail.
  • Public Telephone Networks: MWI enables telephone service providers to efficiently notify residential or business subscribers of new messages, improving service quality and user satisfaction.
  • Unified Messaging Platforms: Mailbox and unified messaging providers use MWI to automate notifications to users, facilitating prompt message retrieval and response.
  • Private ISDN Networks: Internal voice mail systems in organizations can leverage MWI to deliver message alerts to users on private branch exchanges.
  • Operator Services: Network operators provide advanced messaging services, utilizing MWI as value-added features for end-users.

Related Standards

For organizations and developers implementing or maintaining ISDN and MWI services, the following related standards are relevant:

  • ETS 300 345: Interworking between public and private ISDNs for telecommunication services.
  • ETSI ETS 300 745-1 & ETS 300 754-1: Further stages (signalling protocols and switching functions) for implementing the MWI service in ISDN.
  • CCITT/ITU-T Recommendations:
    • E.164: ISDN numbering plan.
    • I.112: Vocabulary of ISDN terms.
    • I.130: Method for the characterization of telecommunication services supported by ISDN.
    • I.210, I.221: Principles and characteristics of ISDN services.
    • Q.9: Switching and signalling vocabulary.

Implementing the SIST ETS 300 650 E1 standard for MWI in ISDN networks ensures seamless, standardized message notification across public and private ISDN environments, supporting modern communication needs and network interoperability.

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SIST ETS 300 650 E1:2005

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Frequently Asked Questions

SIST ETS 300 650 E1:2005 is a standard published by the Slovenian Institute for Standardization (SIST). Its full title is "Integrated Services Digital Network (ISDN); Message Waiting Indication (MWI) supplementary service; Service description". This standard covers: The message waiting indication is a supplementary service to support ( voice) mail systems. The MWI supplementary service gives the possibili ty to give an indication that (voice) mail is available to the indende d receipient.

The message waiting indication is a supplementary service to support ( voice) mail systems. The MWI supplementary service gives the possibili ty to give an indication that (voice) mail is available to the indende d receipient.

SIST ETS 300 650 E1:2005 is classified under the following ICS (International Classification for Standards) categories: 33.080 - Integrated Services Digital Network (ISDN). The ICS classification helps identify the subject area and facilitates finding related standards.

SIST ETS 300 650 E1:2005 is available in PDF format for immediate download after purchase. The document can be added to your cart and obtained through the secure checkout process. Digital delivery ensures instant access to the complete standard document.

Standards Content (Sample)


SLOVENSKI STANDARD
01-april-2005
'LJLWDOQRRPUHåMH]LQWHJULUDQLPLVWRULWYDPL ,6'1 ±'RSROQLOQDVWRULWHYLQGLNDFLMD
þDNDMRþHJDVSRURþLOD 0:, ±2SLVVWRULWYH
Integrated Services Digital Network (ISDN); Message Waiting Indication (MWI)
supplementary service; Service description
Ta slovenski standard je istoveten z: ETS 300 650 Edition 1
ICS:
33.080 Digitalno omrežje z Integrated Services Digital
integriranimi storitvami Network (ISDN)
(ISDN)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN ETS 300 650
TELECOMMUNICATION June 1998
STANDARD
Source: NA Reference: DE/NA-010033
ICS: 33.020
Key words: ISDN, supplementary service, stage 1, MWI
Integrated Services Digital Network (ISDN);
Message Waiting Indication (MWI) supplementary service;
Service description
ETSI
European Telecommunications Standards Institute
ETSI Secretariat
Postal address: F-06921 Sophia Antipolis CEDEX - FRANCE
Office address: 650 Route des Lucioles - Sophia Antipolis - Valbonne - FRANCE
Internet: secretariat@etsi.fr - http://www.etsi.fr - http://www.etsi.org
Tel.: +33 4 92 94 42 00 - Fax: +33 4 93 65 47 16
Copyright Notification: No part may be reproduced except as authorized by written permission. The copyright and the
foregoing restriction extend to reproduction in all media.
© European Telecommunications Standards Institute 1998. All rights reserved.

Page 2
ETS 300 650: June 1998
Whilst every care has been taken in the preparation and publication of this document, errors in content,
typographical or otherwise, may occur. If you have comments concerning its accuracy, please write to
"ETSI Standards Making Support Dept." at the address shown on the title page.

Page 3
ETS 300 650: June 1998
Contents
Foreword .5
1 Scope .7
2 Normative references.7
3 Definitions.8
4 Abbreviations.8
5 Description .8
6 Procedures.9
6.1 Provision and withdrawal .9
6.2 Normal procedures .10
6.2.1 Activation, deactivation and registration.10
6.2.1.1 Activation .10
6.2.1.2 Deactivation.11
6.2.1.3 Registration.11
6.2.2 Erasure.11
6.2.3 Invocation and operation .11
6.2.4 Interrogation .12
6.3 Exceptional procedures .12
6.3.1 Activation, deactivation and registration.12
6.3.1.1 Activation .12
6.3.1.2 Deactivation.13
6.3.1.3 Registration.13
6.3.2 Erasure.13
6.3.3 Invocation and operation .13
6.3.4 Interrogation .13
7 Intercommunication considerations.13
7.1 Interworking with non-ISDNs .13
7.2 Interworking with private ISDNs.13
8 Interaction with other supplementary services .14
8.1 Advice of charge services.14
8.1.1 Charging information at call set-up time.14
8.1.2 Charging information during the call.14
8.1.3 Charging information at the end of a call.14
8.2 Call waiting.14
8.3 Call hold .14
8.4 Explicit call transfer.14
8.5 Number identification services.14
8.5.1 Calling line identification presentation .14
8.5.2 Calling line identification restriction .14
8.5.3 Connected line identification presentation.14
8.5.4 Connected line identification restriction.14
8.6 Closed user group.14
8.7 Call completion services .15
8.7.1 Completion of calls to busy subscriber.15
8.7.2 Completion of calls on no reply .15
8.8 Conference services .15
8.8.1 Conference call, add-on .15
8.8.2 Meet-me conference .15
8.9 Direct dialling in.15

Page 4
ETS 300 650: June 1998
8.10 Diversion services . 15
8.10.1 Call forwarding unconditional. 15
8.10.2 Call forwarding busy . 15
8.10.3 Call forwarding no reply . 15
8.10.4 Call deflection . 15
8.10.5 Selective call forwarding . 15
8.10.6 Call forwarding unconditional to a service centre . 15
8.11 Freephone. 16
8.12 Malicious call identification. 16
8.13 Multiple subscriber number . 16
8.14 Subaddressing . 16
8.15 Terminal portability. 16
8.16 Three party. 16
8.17 User-to-user signalling . 16
8.18 In-call modification . 16
8.19 Hunting services. 16
8.19.1 Line hunting . 16
8.19.2 Trunk hunting. 16
8.20 Support of private numbering plans . 17
8.21 Outgoing call barring . 17
8.21.1 User controlled outgoing call barring . 17
8.21.2 Fixed outgoing call barring. 17
8.22 MWI. 17
8.23 Remote control. 17
8.24 Universal access number. 17
8.25 Card calling services . 17
8.25.1 Charge card calling. 17
8.25.2 Virtual card calling . 17
8.26 Premium rate. 17
8.27 Televoting. 17
8.28 Universal personal telecommunications. 17
History. 18

Page 5
ETS 300 650: June 1998
Foreword
This European Telecommunication Standard (ETS) has been produced by the Network Aspects (NA)
Technical Committee of the European Telecommunications Standards Institute (ETSI).
In accordance with CCITT Recommendation I.130 [4], the following three level structure is used to
describe the supplementary telecommunication services as provided by European public
telecommunications operators under the pan-European Integrated Services Digital Network (ISDN):
- Stage 1: is an overall service description, from the user's stand-point;
- Stage 2: identifies the functional capabilities and information flows needed to support the service
described in stage 1; and
- Stage 3: defines the signalling system protocols and switching functions needed to implement the
service described in stage 1.
This ETS details the stage 1 aspects (overall service description) for the Message Waiting Indication
(MWI) supplementary service. The stage 3 aspects are detailed in ETS 300 745-1 and ETS 300 754-1.
Transposition dates
Date of adoption of this ETS: 19 June 1998
Date of latest announcement of this ETS (doa): 30 September 1998
Date of latest publication of new National Standard
or endorsement of this ETS (dop/e): 31 March 1999
Date of withdrawal of any conflicting National Standard (dow): 31 March 1999

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ETS 300 650: June 1998
Blank page
Page 7
ETS 300 650: June 1998
1 Scope
The present document defines the stage one of the Message Waiting Indication (MWI) supplementary
service for the pan-European Integrated Services Digital Network (ISDN) as provided by European public
network operators. Stage one is an overall service description from the user's point of view (see
CCITT Recommendation I.130 [4]), but does not deal with the details of the human interface itself.
This ETS defines the interworking requirements of private ISDNs with the public ISDN.
Interactions with supplementary services not listed in clause 8 are outside the scope of this ETS.
The MWI supplementary service is provided independently of a call and is therefore applicable to a
number of telecommunication services.
Charging principles are outside the scope of this ETS.
The MWI supplementary service enables the network, upon the request of a controlling user to indicate to
the receiving user, that there is at least one message waiting.
NOTE: The MWI supplementary service is typically used between a mailbox service provider
(controlling user) and a user (receiving user) of the mailbox service provided.
This ETS is applicable to the stage two and stage three standards for the ISDN MWI supplementary
service. The terms "stage two" and "stage three" are also defined in CCITT Recommendation I.130 [4].
Where the text indicates the status of a requirement (i.e. as strict command or prohibition, as authorization
leaving freedom, or as a capability or possibility), this shall be reflected in the text of the relevant stage two
and stage three standards.
Furthermore, conformance to this ETS is met by conforming to the stage three standard with the field of
application appropriate to the equipment being implemented. Therefore, no method of testing is provided
for this ETS.
2 Normative references
This ETS incorporates by dated or undated reference provisions from other publications. These normative
references are cited at the appropriate places in the text and the publications are listed hereafter. For
dated references, subsequent amendments to, or revisions of any of these publications apply to this ETS
only when incorporated in it by amendment or revision. For undated references the latest edition of the
publication referred to applies.
[1] ETS 300 345 (1994): "Integrated Services Digital Network (ISDN): Interworking
between public and private ISDNs for the provision of telecommunication
services; General aspects".
[2] CCITT Recommendation E.164 (1991): "Numbering plan for the ISDN era".
[3] ITU-T Recommendation I.112 (1993): "Vocabulary of terms for ISDNs".
[4] CCITT Recommendation I.130 (1988): "Method for the characterization of
telecommunication services supported by an ISDN and network capabilities of
an ISDN".
[5] ITU-T Recommendation I.210 (1993): "Principles of telecommunication services
supported by an ISDN and the means to describe them".
[6] ITU-T Recommendation I.221 (1993): "Common specific characteristics of
services".
[7] CCITT Recommendation Q.9 (1988): "Vocabulary of switching and signalling
terms".
Page 8
ETS 300 650: June 1998
3 Definitions
For the purposes of this ETS the following definitions apply:
Integrated Services Digital Network (ISDN): See ITU-T Recommendation I.112 [3], § 2.3, definition 308.
service; telecommunications service: See ITU-T Recommendation I.112 [3], § 2.2, definition 201.
supplementary service: See ITU-T Recommendation I.210 [5], § 2.4.
ISDN number: A number conforming to the numbering plan and structure specified in
CCITT Recommendation E.164 [2].
receiving user: The user that receives the message waiting indication.
controlling user: The user that activates and deactivates the MWI supplementary service.
NOTE: The controlling user is likely to be a mail box.
basic call procedures: The procedures by which a call (as an instance of a telecommunications service)
is established and terminated.
basic access: See CCITT Recommendation Q.9 [7], § 1, definition 1551.
primary rate access: See CCITT Recommendation Q.9 [7], § 1, definition 1552.
network operator: Entity which provides the network operating elements and resources for the execution
of the MWI supplementary service.
service provider: Entity which offers the MWI supplementary service. The network operator may be the
service provider.
mail box: A system, inside or outside the public network infrastructure, capable to handle mail.
4 Abbreviations
For the purposes of this ETS, the following abbreviations apply:
MWI Message Waiting Indication
ISDN Integrated Services Digital Network
PSTN Public Switched Telephone Network
5 Description
The Message Waiting Indication (MWI) supplementary service shall be available to users who are
connected to the network via a basic access or primary rate access.
The MWI supplementary service enables the network, upon the request of a controlling user to indicate to
the receiving user, that there is at least one message waiting. The indication is delivered to the receiving
user:
- when the MWI supplementary service is activated for a certain basic service and the receiving user
makes an outgoing call attempt; and/or
- as soon as the MWI supplementary service has been activated or deactivated.
NOTE: Having received this indication, the receiving user can subsequently access the mail
box, to have the mail delivered. The means by which the receiving user accesses and
manages the mail box are outside the scope of the
...