SIST EN ISO 2789:2003

SLOVENSKI STANDARD
01-november-2003
Informatika in dokumentacija - Mednarodna statistika za knjižnice (ISO 2789:2003)
Information and documentation - International library statistics (ISO 2789:2003)
Information und Dokumentation - Internationale Bibliotheksstatistik (ISO 2789:2003)
Information et documentation - Statistiques internationales de bibliotheques (ISO
2789:2003)
Ta slovenski standard je istoveten z: EN ISO 2789:2003
ICS:
01.140.20 Informacijske vede Information sciences
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN ISO 2789
NORME EUROPÉENNE
EUROPÄISCHE NORM
February 2003
ICS 01.140.20 Supersedes EN ISO 2789:1994
English version
Information and documentation - International library statistics
(ISO 2789:2003)
Information et documentation - Statistiques internationales Information und Dokumentation - Internationale
de bibliothèques (ISO 2789:2003) Bibliotheksstatistik (ISO 2789:2003)
This European Standard was approved by CEN on 2 January 2003.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the official
versions.
CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Spain, Sweden, Switzerland and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36  B-1050 Brussels
© 2003 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 2789:2003 E
worldwide for CEN national Members.

CORRECTED  2003-03-12
Foreword
This document (EN ISO 2789:2003) has been prepared by Technical Committee ISO/TC 46
"Information and documentation", in collaboration with CMC.
This European Standard shall be given the status of a national standard, either by publication of
an identical text or by endorsement, at the latest by August 2003, and conflicting national
standards shall be withdrawn at the latest by August 2003.
This document supersedes EN ISO 2789:1994.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of
the following countries are bound to implement this European Standard: Austria, Belgium, Czech
Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Spain, Sweden,
Switzerland and the United Kingdom.
Endorsement notice
The text of ISO 2789:2003 has been approved by CEN as EN ISO 2789:2003 without any
modifications.
INTERNATIONAL ISO
STANDARD 2789
Third edition
2003-02-15
Information and documentation —
International library statistics
Information et documentation — Statistiques internationales de
bibliothèques
Reference number
ISO 2789:2003(E)
©
ISO 2003
ISO 2789:2003(E)
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ii © ISO 2003 — All rights reserved

ISO 2789:2003(E)
Contents Page
Foreword. iv
Introduction . v
1 Scope. 1
2 Normative references . 1
3 Terms and definitions. 1
4 Uses, benefits and limitations of statistics . 14
5 Reporting statistical data . 15
6 Collecting statistical data. 16
Annex A (normative) Measuring the use of electronic library services . 35
Annex B (normative) Recommended categories for further statistical analysis. 44
Annex C (normative) Grossing up . 49
Bibliography . 50
Index . 51

ISO 2789:2003(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 2789 was prepared by Technical Committee ISO/TC 46, Information and documentation, Subcommittee
SC 8, Quality — Statistics and performance evaluation.
This third edition cancels and replaces the second edition (ISO 2789:1991), which has been technically
revised to identify and overcome problems in the practical application of ISO 2789:1991 and to take account
of developments in library practice (particularly those concerned with electronic resources and automation)
that have occurred since its origination.
iv © ISO 2003 — All rights reserved

ISO 2789:2003(E)
Introduction
This International Standard provides guidance to the library and information services community on the
collection and reporting of statistics.
Clauses 3 and 6 form the core of this International Standard. Clause 3 provides definitions for most of the
elements which constitute a library service; these are for statistical purposes only. Clause 6 recommends how
each of these elements should be counted. Users will need to consult both clauses for the complete picture.
In addition to the original purposes of giving general guidance on the keeping of library statistics for the
compilation of national statistics used for international reporting, there is a particular requirement to specify
data provision required by ISO 11620.
As regards electronic resources and services, some measures are described in this International Standard as
targets to be aimed at where their actual compilation may not be generally feasible at this time. With regard to
those clauses of the main standard that concern such electronic resources and services, readers should
particularly bear in mind the important explanations and guidelines of Annex A.
It is recognized that not all measures specified in this International Standard can be collected by libraries of
different type and size. To give greater completeness, several additional measures (important for some
sectors only) are described in Annex B. The aim is to ensure that, where a particular statistic is collected, the
same definitions and methods are used.
All the annexes are normative. Annex C is an innovation which is important for the compilation and publication
of national statistics so that they can be truly comparable between countries and over time.
The strong requirement to describe and publicize library activities can only be satisfied if data collection in
libraries follows the lines of this International Standard. As far as possible, libraries should collect all data
named in this International Standard that concern their activities.
The presentation and publication of statistics always need careful attention but are considered to be beyond
the scope of this International Standard.
This International Standard will be maintained by a Working Group that will monitor developments and
incorporate additional statistical measures as needed.
INTERNATIONAL STANDARD ISO 2789:2003(E)

Information and documentation — International library
statistics
1 Scope
This International Standard provides guidance for the library and information services community on the
collection and reporting of statistics
 for the purposes of international reporting,
 to ensure conformity between countries for those statistical measures that are frequently used by library
managers but do not qualify for international reporting,
 to encourage good practice in the use of statistics for the management of library and information services,
 to specify data provision required by ISO 11620.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.
ISO 11620:1998, Information and documentation — Library performance indicators
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1 Libraries
3.1.1
administrative unit
any independent library, or group of libraries, under a single director or a single administration
NOTE 1 The term “independent” does not imply legal or financial independence but only that the library is a
recognizably separate unit, typically within a larger organization.
NOTE 2 Typically, the administrative unit is an organization containing a central/main library, branch libraries and
administrative functions. See the Example in 6.1.1.
3.1.2
branch library
part of a larger administrative unit providing, in separate quarters, a service for a particular user group (e.g.
children, faculties) or for a locally defined clientele
NOTE Institute, departmental and other affiliated libraries are included. Mobile libraries are excluded.
ISO 2789:2003(E)
3.1.3
central library
main library
usually that part or those parts of an administrative unit where the main administrative functions and the
important parts of the library collection and services are located
NOTE An administrative unit comprising several branch libraries does not necessarily include a central library.
3.1.4
external service point
point away from library premises at which a certain service is regularly offered to users
NOTE 1 This includes places within a locality at which library material is deposited for informal circulation to a restricted
group of users but without other library services, for example, old peoples' homes, community centres, collections for
hospital patients, etc. Mobile libraries are excluded.
NOTE 2 The points at which mobile libraries stop
...