General Information

Abstract

DE/NA-012212

Status
Published
Publication Date
30-Nov-2003
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
01-Dec-2003
Due Date
01-Dec-2003
Completion Date
01-Dec-2003

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SIST ETS 300 208 E1:2003

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Overview

SIST ETS 300 208 E1:2003 defines the stage 1 (service description) of the Freephone (FPH) supplementary service for the Integrated Services Digital Network (ISDN) as provided by European public telecommunications operators. Managed by the Slovenian Institute for Standardization (SIST) and harmonized with ETSI standards, this document outlines the user-facing aspects and interworking requirements for ISDN Freephone services, ensuring consistent delivery and operation across the pan-European ISDN landscape.

The Freephone (FPH) service enables users to allocate costs for incoming calls to the recipient rather than the caller, facilitating business applications such as customer hotlines, support centers, and promotional campaigns. The standard applies to all circuit-switched telecommunication services within ISDN.

Key Topics

  • Freephone (FPH) Supplementary Service: Describes the FPH service, which assigns specific numbers enabling free calls for the calling party, with charging directed to the called (served) party.
  • ISDN Integration: Outlines base functionalities and interworking requirements for FPH services within both public and private ISDN environments.
  • Core and Optional Features:
    • Core: Call charges allocated to the served user, supported for both basic and primary rate ISDN access.
    • Optional: Advanced call handling features, including time-based and origin-based routing, call distribution, call queuing, call limiting, and statistical information provision.
  • Service Provision and Procedures: Details the processes for FPH service subscription, activation, operation, and withdrawal. Supports flexible handling and customization of service profiles.
  • Interworking: Specifies requirements for seamless operation between ISDN and non-ISDN networks (e.g., PSTN, mobile networks), and between public and private ISDNs.
  • Interactions with Other Services:
    • Explains compatibility and operational impact with other ISDN supplementary services, such as call forwarding, conference calls, number identification, and user-to-user signaling.
    • Maintains consistent service behavior in scenarios involving call hold, call waiting, diversion, and malicious call identification.

Applications

The Freephone (FPH) supplementary service is particularly valuable in various business and service scenarios, including:

  • Customer Support Lines: Enabling organizations to offer toll-free access to customer service, technical support, or information hotlines.
  • Sales and Marketing Campaigns: Supporting promotional activities where potential customers can reach a business without incurring call charges.
  • Service Providers: Telecommunications operators and service providers can implement and customize Freephone solutions tailored to enterprise or SME requirements.
  • Private/Hybrid Networks: Businesses with private ISDN systems or hybrid public-private networks benefit from consistent Freephone service delivery and advanced routing functionalities.

Key practical benefits include:

  • Improved customer experience due to cost-free calling.
  • Enhanced flexibility in call management (e.g., time and origin-dependent routing, alternative destinations for overloaded or busy lines).
  • The ability to monitor usage and generate call statistics for process optimization and billing control.

Related Standards

SIST ETS 300 208 E1:2003 aligns with and references the following key standards and recommendations:

  • CCITT Recommendation I.130: Methods for the characterization of telecommunication services and ISDN network capabilities.
  • CCITT Recommendation I.112 & I.210: ISDN terminology and principles for supplemental service support.
  • CCITT Recommendation Q.9: Switching and signaling terminology for ISDN.
  • CCITT Recommendation E.164: ISDN numbering plans and formats.
  • ETR 209: Functional capabilities and information flows for FPH service (stage 2).
  • ETS 300 210: Protocols and switching functions for ISDN FPH service implementation (stage 3).

These standards collectively ensure interoperability, clear service definition, and uniform Freephone service delivery in ISDN environments across Europe.

Keywords: ISDN Freephone, FPH supplementary service, ISDN standards, toll-free service, call handling, telecommunications, customer service, call routing, ETSI, SIST, interworking ISDN, supplementary services.

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SIST ETS 300 208 E1:2003

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Frequently Asked Questions

SIST ETS 300 208 E1:2003 is a standard published by the Slovenian Institute for Standardization (SIST). Its full title is "Integrated Services Digital Network (ISDN); Freephone (FPH) supplementary service; Service description". This standard covers: DE/NA-012212

DE/NA-012212

SIST ETS 300 208 E1:2003 is classified under the following ICS (International Classification for Standards) categories: 33.080 - Integrated Services Digital Network (ISDN). The ICS classification helps identify the subject area and facilitates finding related standards.

SIST ETS 300 208 E1:2003 is available in PDF format for immediate download after purchase. The document can be added to your cart and obtained through the secure checkout process. Digital delivery ensures instant access to the complete standard document.

Standards Content (Sample)


SLOVENSKI STANDARD
01-december-2003
'LJLWDOQRRPUHåMH]LQWHJULUDQLPLVWRULWYDPL ,6'1 ±'RSROQLOQDVWRULWHY
EUH]SODþQLWHOHIRQVNLNOLF )3+ ±2SLVVWRULWYH
Integrated Services Digital Network (ISDN); Freephone (FPH) supplementary service;
Service description
Ta slovenski standard je istoveten z: ETS 300 208 Edition 1
ICS:
33.080 Digitalno omrežje z Integrated Services Digital
integriranimi storitvami Network (ISDN)
(ISDN)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN ETS 300 208
TELECOMMUNICATION March 1996
STANDARD
Source: ETSI TC-NA Reference: DE/NA-012212
ICS: 33.040
ISDN, supplementary service
Key words:
Integrated Services Digital Network (ISDN);
Freephone (FPH) supplementary service
Service description
ETSI
European Telecommunications Standards Institute
ETSI Secretariat
F-06921 Sophia Antipolis CEDEX - FRANCE
Postal address:
650 Route des Lucioles - Sophia Antipolis - Valbonne - FRANCE
Office address:
c=fr, a=atlas, p=etsi, s=secretariat - secretariat@etsi.fr
X.400: Internet:
Tel.: +33 92 94 42 00 - Fax: +33 93 65 47 16
*
Copyright Notification: No part may be reproduced except as authorized by written permission. The copyright and the
foregoing restriction extend to reproduction in all media.
© European Telecommunications Standards Institute 1996. All rights reserved.

Page 2
ETS 300 208: March 1996
Whilst every care has been taken in the preparation and publication of this document, errors in content,
typographical or otherwise, may occur. If you have comments concerning its accuracy, please write to
"ETSI Editing and Committee Support Dept." at the address shown on the title page.

Page 3
ETS 300 208: March 1996
Contents
Foreword .5
1 Scope .7
2 Normative references.7
3 Definitions.8
4 Symbols and abbreviations .8
5 Description .8
5.1 Core requirements .8
5.2 Optional requirements .9
5.2.1 General.9
5.2.2 Time dependent control.9
5.2.3 Time dependent routeing .9
5.2.4 Origin dependent control .9
5.2.5 Origin dependent routeing.9
5.2.6 Call limiter.9
5.2.7 Call distribution.9
5.2.8 Alternative destination on busy/no reply.9
5.2.9 Call queueing.9
5.2.10 Indication of freephone call .10
5.2.11 Presentation of freephone number.10
5.2.12 Customer service profile management .10
5.2.13 Statistical information .10
6 Procedures.10
6.1 Provision and withdrawal .10
6.2 Normal procedures .11
6.2.1 Core requirements.11
6.2.1.1 Registration and erasure .11
6.2.1.2 Activation and deactivation .11
6.2.1.3 Invocation and operation .11
6.2.1.4 Interrogation.11
6.2.2 Optional requirements.11
6.2.2.1 Registration and erasure .11
6.2.2.2 Activation and deactivation .12
6.2.2.3 Invocation and operation .12
6.2.2.4 Interrogation.12
6.3 Exceptional procedures .12
6.3.1 Registration and erasure.12
6.3.2 Activation and deactivation.12
6.3.3 Invocation and operation .12
6.3.4 Interrogation .12
7 Intercommunication considerations.13
7.1 Interworking with non-ISDNs .13
7.2 Interworking with private ISDNs.13
8 Interaction with other supplementary services .13
8.1 Advice of charge services.13
8.1.1 Charging information at call set-up time.13
8.1.2 Charging information during the call.13
8.1.3 Charging information at the end of the call.14
8.2 Call waiting.14

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ETS 300 208: March 1996
8.3 Call hold . 14
8.4 Explicit call transfer . 14
8.5 Number identification services . 14
8.5.1 Calling line identification presentation. 14
8.5.2 Calling line identification restriction. 14
8.5.3 Connected line identification presentation . 14
8.5.4 Connected line identification restriction . 14
8.6 Closed user group. 15
8.7 Completion of calls to busy subscribers. 15
8.8 Conference services . 15
8.8.1 Conference call, add-on. 15
8.8.2 Meet-me conference. 15
8.9 Direct dialling in . 15
8.10 Diversion services . 15
8.10.1 Call forwarding unconditional. 15
8.10.2 Call forwarding busy . 16
8.10.3 Call forwarding no reply . 16
8.10.4 Call deflection . 16
8.11 Freephone. 17
8.12 Malicious call identification. 17
8.13 Multiple subscriber number . 17
8.14 Subaddressing . 17
8.15 Terminal portability. 17
8.16 Three party. 17
8.17 User-to-user signalling . 17
History. 18

Page 5
ETS 300 208: March 1996
Foreword
This European Telecommunication Standard (ETS) has been produced by the Network Aspects (NA)
Technical Committee of the European Telecommunications Standards Institute (ETSI).
In accordance with CCITT Recommendation I.130 [1], the following three level structure is used to
describe the supplementary telecommunications services as provided by European public
telecommunications operators under the pan-European Integrated Services Digital Network (ISDN):
- Stage 1: is an overall service description, from the user's standpoint;
- Stage 2: identifies the functional capabilities and information flows needed to support the service
described in stage 1; and
- Stage 3: defines the signalling system protocols and switching functions needed to implement the
service described in stage 1.
This ETS details the stage 1 aspects (overall service description) for the Freephone (FPH) supplementary
service. The stage 2 and stage 3 aspects are detailed in ETR 209 (1996) and ETS 300 210 (1996),
respectively.
Transposition dates
Date of adoption of this ETS: 1 March 1996
Date of latest announcement of this ETS (doa): 30 June 1996
Date of latest publication of new National Standard
or endorsement of this ETS (dop/e): 31 December 1996
Date of withdrawal of any conflicting National Standard (dow): 31 December 1996

Page 6
ETS 300 208: March 1996
Blank page
Page 7
ETS 300 208: March 1996
1 Scope
This standard defines the stage one of the Freephone (FPH) supplementary service for the pan-European
Integrated Services Digital Network (ISDN) as provided by European public telecommunications
operators. Stage one is an overall service description from the user's point of view (see CCITT
Recommendation I.130 [1]), but does not deal with the details of the human interface itself.
This standard defines the interworking requirements of private ISDNs with the public ISDN.
In addition this standard specifies the base functionality where FPH supplementary service is provided to
the user via a private ISDN.
This standard does not specify the additional requirements where FPH supplementary service is provided
to the user via a telecommunications network that is not an ISDN but does include interworking
requirements of other networks with the public ISDN.
Interactions with supplementary services not listed in clause 8 are outside the scope of this standard.
Charging principles are outside the scope of this standard, unless specific service requirements are
stated. These requirements deal with the allocation of certain call charges to particular users.
The FPH supplementary service enables to allocate to the served user the charges for calls placed to the
freephone number.
The FPH supplementary service is applicable to all circuit-switched telecommunication services.
This standard is applicable to the stage two and stage three standards for the ISDN FPH supplementary
service. The terms "stage two" and "stage three" are also defined in CCITT Recommendation I.130 [1].
Where the text indicates the status of a requirement (i.e. as strict command or prohibition, as
authorisation leaving freedom, or as a capability or possibility), this shall be reflected in the text of the
relevant stage two and stage three standards.
Furthermore, conformance to this standard is met by conforming to the stage three standards with the
field of application appropriate to the equipment being implemented. Therefore, no method of testing is
provided for this standard.
2 Normative references
This standard incorporates by dated or undated reference, provisions from other publications. These
normative references are cited at the appropriate places in the text and the publications are listed
hereafter. For dated references, subsequent amendments to, or revisions of any of these publications
apply to this standard only when incorporated in it by amendment or revision. For undated references the
latest edition of the publication referred to applies.
[1] CCITT Recommendation I.130 (1988): "Method for the characterisation of
telecommunication services supported by an ISDN and network capabilities of
an ISDN".
[2] CCITT Recommendation I.112 (1988): "Vocabulary of terms for ISDNs".
[3] CCITT Recommendation I.210 (1988): "Principles of telecommunication
services supported by an ISDN and the means to describe them".
[4] CCITT Recommendation Q.9 (1988): "Vocabulary of switching and signalling
terms".
[5] CCITT Recommendation E.164 (1991): "Numbering plan for the ISDN era".

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ETS 300 208: March 1996
3 Definitions
For the purposes of this standard, the following definitions apply:
Integrated Services Digital Network (ISDN): see CCITT Recommendation I.112 [2], paragraph 2.3,
definition 308.
Service; telecommunications service: see CCITT Recommendation I.112 [2], paragraph 2.3, definition
201.
Supplementary service: see CCITT Recommendation I.210 [3], paragraph 2.4.
ISDN number: a number conforming to the numbering plan and structure specified in CCITT
Recommendation E.164 [5].
Basic access: see CCITT Recommendation Q.9 [4], paragraph 1, definition 1551.
Primary rate access: see CCITT Recommendation Q.9 [4], paragraph 1, definition 1552.
Served user: the customer who has subscribed to the FPH supplementary service.
Freephone number: a set of digits assigned by the service provider to a served user upon subscription to
the FPH supplementary service. The freephone number forms the subscriber number part of the ISDN
number, and in conjunction with a service access code, the freephone number forms the national part of
an ISDN number (see CCITT Recommendation E.164 [5]).
Freephone call: a call made to the freephone number.
Service access code: digits assigned to the FPH supplementary service, which forms the national
destination code part of an ISDN number. In conjunction with a freephone number, the service access
code forms the national part of an ISDN number.
Access arrangement: installations (e.g. PABX) and/or terminals connected to the served user's access
(e.g. primary rate access).
Routeing area: an area from which calls using a given freephone number are routed to one access
arrangement or to a set of access arrangements according to other requirements.
Service profile: a record containing instructions for freephone call handling.
4 Symbols and abbreviations
FPH Freephone
ISDN Integrated Services Digital Network
PSTN Public Switched Telephone Network
5 Description
5.1 Core requirements
The FPH supplementary service shall be available to users who are attached to the network via a basic
access or a primary rate access.
The FPH supplementary service enables to allocate to the served user the charges for calls placed to the
freephone number.
NOTE 1: For an interim period, some service providers may allocate charges to the calling user.

Page 9
ETS 300 208: March 1996
5.2 Optional requirements
5.2.1 General
The optional requirements contain functionalities additional to the core requirements, that customise the
service according to specific subscriber's needs. These additional parts may be either offered to all
service provider's customers, or to a group or even to a single customer.
Some possible service provider's options are listed hereafter, but the service provider may offer other
additional options.
5.2.2 Time dependent control
The served user is enabled to modify the handling of the call according to the time interval (e.g., time of
day, day of week) in which the call is placed.
5.2.3 Time dependent routeing
The served user is enabled to specify the routeing destination(s), e.g. access arrangement
...