ISO/IEC TR 24030:2024

Technical
Report
ISO/IEC TR 24030
Second edition
Information technology — Artificial
2024-04
intelligence (AI) — Use cases
Technologies de l'information — Intelligence artificielle (IA) —
Cas pratiques
Reference number
© ISO/IEC 2024
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© ISO/IEC 2024 – All rights reserved
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Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Abbreviated terms . 1
5 Applications . 3
5.1 General .3
5.2 Application domains .3
5.3 Deployment models .4
5.4 Examples of AI applications .4
6 Use cases . 8
6.1 General .8
6.2 Sources of use cases .8
6.3 Guidance for submitting use cases .8
6.4 Fields of the use case template .8
6.4.1 General .8
6.4.2 ID .9
6.4.3 Use case name .9
6.4.4 Application domain .9
6.4.5 Deployment model .9
6.4.6 Objective(s) .9
6.4.7 Narrative .9
6.4.8 Stakeholders and stakeholder perspectives .9
6.4.9 Data characteristics . .10
6.4.10 Key performance indicators (KPIs) .10
6.4.11 Features of use case .10
6.4.12 Threats and vulnerabilities .11
6.4.13 Challenges and issues .11
6.4.14 Trustworthiness considerations .11
6.4.15 Use of standards; opportunities for future standardization . 13
6.4.16 SDGs to be achieved . 13
6.5 Basic statistics . 13
6.5.1 Use cases by application domain. 13
6.5.2 Use cases by task .14
6.5.3 Use cases by relevant SDGs .14
6.6 Societal concerns . 15
7 Use cases summaries.15
7.1 General . 15
7.2 Agriculture .21
7.2.1 Real-time segmentation and prediction of plant growth dynamics using low-
power embedded systems equipped with AI (use case 126) .21
7.2.2 Smart agriculture (use case 156) . 23
7.2.3 Forecasting of crop yield using decision support system (use case 173) .24
7.3 Digital marketing . 26
7.3.1 Improving conversion rates and return on investment (RoI) with AI
technologies (use case 53) . 26
7.3.2 AI system for digital marketing in retail services (use case 185).27
7.4 e-commerce/e-business . 29
7.4.1 Emotion-sensitive AI customer service (use case 42) . 29
7.4.2 Deep learning-based user intent recognition (use case 43) .31
7.4.3 AI virtual assistant for customer support and service (use case 106) . 33

© ISO/IEC 2024 – All rights reserved
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7.4.4 Customer relation management (CRM) (use case 157) . 34
7.5 Education . 36
7.5.1 A recommendation system for industrial training (use case 23) . 36
7.5.2 An intelligent marking system (use case 83) . 38
7.5.3 Intelligent educational robot (use case 84) . 40
7.5.4 AI system to intelligent campus (use case 85).41
7.5.5 AI adaptive learning platform for personalized learning (use case 102) .43
7.5.6 AI adaptive learning mobile app (use case 124).45
7.6 Energy . 46
7.6.1 Smart energy grid (use case 166). 46
7.7 Fintech . 48
7.7.1 Detection of fraud based on collusion (use case 20) . 48
7.7.2 Virtual bank assistant (use case 57) . 49
7.7.3 Forecasting prices of commodities (use case 91) .51
7.7.4 Financial advice and asset management with AI (use case 114) .52
7.7.5 Loan in 7 minutes (use case 119) . 54
7.7.6 Predictive risk intelligence (use case 164) . 55
7.8 Healthcare .57
7.8.1 AI system to predict post-operative visual acuity for LASIK surgeries (use case
24) .57
7.8.2 AI system to quality control of electronic medical record (EMR) in real time
(use case 50) .59
7.8.3 Discharge summary classifier (use case 79) . 60
7.8.4 Generation of clinical pathways (use case 80) .
...