ISO/TS 8000-65:2020

TECHNICAL ISO/TS
SPECIFICATION 8000-65
First edition
2020-06
Data quality —
Part 65:
Data quality management: Process
measurement questionnaire
Reference number
©
ISO 2020
© ISO 2020
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ii © ISO 2020 – All rights reserved

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Data quality management . 2
5 Process measurement questionnaire . 2
5.1 Questionnaire overview . 2
5.1.1 Questionnaire structure . 2
5.1.2 Guiding principles for generating questions . 3
5.1.3 Indicators and measurement scale . 3
5.1.4 Questionnaire content . . . 3
5.2 Data quality planning . 4
5.2.1 Requirements management . 4
5.2.2 Data quality strategy management . 4
5.2.3 Data quality policy/standards/procedures management . 5
5.2.4 Data quality implementation planning . . 6
5.3 Data quality control . 7
5.3.1 Provision of data specifications and work instructions . 7
5.3.2 Data processing . 7
5.3.3 Data quality monitoring and control . 8
5.4 Data quality assurance . 8
5.4.1 Review of data quality issues . 8
5.4.2 Provision of measurement criteria . 9
5.4.3 Measurement of data quality and process performance . 9
5.4.4 Evaluation of measurement results .10
5.5 Data quality improvement .10
5.5.1 Root cause analysis and solution development .10
5.5.2 Data cleansing .11
5.5.3 Process improvement for data nonconformity prevention .11
5.6 Data-related support.12
5.6.1 Data architecture management .12
5.6.2 Data transfer management .12
5.6.3 Data operations management .13
5.6.4 Data security management .14
5.7 Resource provision .15
5.7.1 Data quality organization management .15
5.7.2 Human resource management .15
6 Details of the process measurement questionnaire .16
6.1 Measurement scale .16
6.2 Weighting of the questions .16
6.3 Visualizing the results .17
7 Conformance .17
Annex A (informative) Information object registration .19
Annex B (informative) The collated questions of the process measurement questionnaire .20
Bibliography .33
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
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ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
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any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
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expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/
iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 184, Automation systems and integration,
Subcommittee SC 4, Industrial data.
A list of all parts in the ISO 8000 series can be found on the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
iv © ISO 2020 – All rights reserved

Introduction
The ability to create, collect, store, maintain, transfer, process and present data to support business
processes in a timely and cost effective manner requires both an understanding of the characteristics
of the data that determine its quality, and an ability to measure, manage and report on data quality.
ISO 8000 defines characteristics that can be tested by any organization in the data supply chain to
objectively determine conformance of the data to ISO 8000.
ISO 8000 provides frameworks for improving data quality for specific kinds of data. The frameworks
can be used independently or in conjunction with quality management systems.
ISO 8000 covers industrial data quality characteristics throughout the product life cycle from
conception to disposal. ISO 8000 addresses specific kinds of data including, but not limited to, master
data, transaction data, and product data.
This document establishes a simple measurement method, based on the high-level reference processes
of ISO 8000-61. Evaluating the data quality management implementation of an organization. Each
question has been derived from the outcomes of every process in ISO 8000-61.
Annex A contains an identifier that unambiguously identifies this document in an open information
system.
TECHNICAL SPECIFICATION ISO/TS 8000-65:2020(E)
Data quality —
Part 65:
Data quality management: Process measurement
questionnaire
1 Scope
This document specifies a questionnaire to audit the performance of the processes specified by the
process reference model in ISO 8000-61.
NOTE 1 This questionnaire is applicable to all types of business process, technology, information system, data
and data processing. This questionnaire can be used as part of a continuous improvement process.
The following are within the scope of this document:
— guiding principles for generating questions from the process outcomes specified by ISO 8000-61;
— one or more questions for each outcome of every process in ISO 8000-61;
— a measurement method based on a simple indicator and measurement scale for each question;
— guidance on how to present the results generated by the questionnaire.
NOTE 2 The questions and corresponding indicators in this document conform to the requirements of
ISO 8000-63.
The following is outside the scope of this document:
— defining how the questions relate to models of organizational process maturity.
NOTE 3 Such models define an overall scale by which to understand the degree to which an organization is
performing effectively and efficiently.
1)
EXAMPLE ISO 8000-62 and ISO 8000-64 specify how to use maturity models with ISO 8000-61.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 8000-2, Data quality — Part 2: Vocabulary
ISO 8000-61, Data quality — Part 61: Data quality management: Process reference model
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 8000-2 apply.
ISO and IEC maintain terminological databases for use in standardiza
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